2. The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication. This White Paper is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, Excel, SharePoint, Silverlight, SQL Server, Popfly, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

3. Help Desk Application Created in less than a week with no code No special server permissions required No client apps required for users to either submit or manage requests 2 authoring environments InfoPath 2007 and SharePoint Designer 2007 Key runtime components Microsoft Office SharePoint Server 2007 InfoPath Forms Services 2007 Microsoft Office Outlook 2007 Overview 3Microsoft - Business Processes and Forms

4. EMPLOYEE FILLS OUT NEW HELPDESK REQUEST Demo Walkthrough 4Microsoft - Business Processes and Forms

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13. HELPDESK TECHNICIAN LOOKS AT HIS QUEUE Switch Hats 13Microsoft - Business Processes and Forms

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20. EMPLOYEE GETS E-MAIL TELLING HIM HIS REQUEST HAS BEEN RESOLVED Switch Hats 20Microsoft - Business Processes and Forms

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23. HELPDESK MANAGER LOGS IN TO CHECK OVERALL STATUS Switch Hats 23Microsoft - Business Processes and Forms

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28. INFOPATH FORM DESIGNER How it’s Built 28Microsoft - Business Processes and Forms

29. Highlighted Features WYSIWYG Form Layout 4 Types of Form Logic Data Validation Conditional Formatting Rules Default Values using Formulas External Data Connections Multiple Form Views Property Promotion 29Microsoft - Business Processes and Forms

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48. SHAREPOINT DESIGNER How it’s Built 48Microsoft - Business Processes and Forms

49. Highlighted Features Workflow Routing requests to the appropriate person Sending e-mail confirmation Pausing for a fixed amount of time Page Design Data Form Web Parts Conditional Formatting Custom Navigation and Master Pages 49Microsoft - Business Processes and Forms

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64. Thank you! http://www.microsoft.com/sharepoint/capabilities/bpf