1. Sessi Dialog Antara Perkhidmatan Audiologi di Kementerian Kesihatan Malaysia dan Pusat Pendengaran Swasta Pls email me : shaharul1978@gmail.com 0128213281 (Sharul Farzul) suria17178@yahoo.com 019 3515177 (Siti Suriani)

2. Polisi Operasi Standard bagi Penjagaan Pesakit Dewasa dan Kanak-Kanak Bagi Pesakit Yang Mempunyai Masalah Pendengaran Nur Azyani bt Amri Ketua Profesyen Peg.Pemulihan Perubatan (Pendengaran) Master In Clinical Audiology (Melbourne)

3. Content Standard Operation Procedure and Guidelines For Audiologist The Standard Reference Procedure For the Application

4. Standard Operation Procedure(SOP) for MOH There are 7 SOP for Audiologist which was endorsed by our Director General, Dato Dr NorHisham and was published by Bahagian Sains Kesihatan Bersekutu (BSKB).

5. Standard Operation Procedure(SOP) for MOH The SOP as listed below: 1.Penjagaan Pesakit Dewasa 2.Penjagaan Pesakit Kanak-Kanak 3. Penjagaan Pesakit Vestibular dan Keseimbangan 4. Penjagaan Pesakit Tinnitus 5.Penjagaan Pesakit Medicolegal 6.Penjagaan Pesakit Retrokoklear 7. Penjagaan Pesakit Terdedah Kepada Kebisingan

6. Guidelines There is also Guideline for Hearing Aid Fitting and Prescription 2012 which is available in MOH website Peraturan Permohonan Perbelanjaan Kemudahan Peubatan :Pekeliling Perkhidmatan Bil 21 Tahun 2009 Garis Panduan Pemberian Bantuan Di bawah Tabung Bantuan Perubatan TBP : Lampiran A (pind.1/28)

7. What is the role of the Audiologist in managing hearing impaired patient? Polisi Opersi Standard Bagi Penjagaan Pesakit Kanak-Kanak Polisi Operasi Standard Bagi Penjagaan Pesakit Dewasa Polisi Operasi Standard Bagi Penjagaan Pesakit Dewasa Guideline for Hearing Aid Fitting and Prescription Guideline for Hearing Aid Fitting and Prescription

8. Reference for JPA application Peraturan Permohonan Perbelanjaan Kemudahan Peubatan :Pekeliling Perkhidmatan Bil 21 Tahun 2009 Peraturan Permohonan Perbelanjaan Kemudahan Peubatan :Pekeliling Perkhidmatan Bil 21 Tahun 2009

9. Reference for TBP application Garis Panduan Pemberian Bantuan Di bawah Tabung Bantuan Perubatan TBP : Garis Panduan Pemberian Bantuan Di bawah Tabung Bantuan Perubatan TBP : Lampiran A (pind.1/28)

10. What is our expectation from the private Audiologist/HA dispenser We could not counter sign any HA prescription done at your centre. We have to give the hearing aid trial with at least 3 different hearing aid model with equivalent specs and within the budget limit of the government agency (JPA/JKM/ZAKAT/TBP)

11. What is our expectation from the private Audiologist/HA dispenser There is no assurance and guarantee that the result of prescription will be as what you have prescribed. The selection of the final hearing aid will be based on the within price limit and the most preferred hearing aid by the patient Other factors will include the after sales service, the warranty and insurance for the lost of device.

12. What we do in the hearing aid clinic in MOH hospital… The audiologist need to do the thorough assessment, hearing aid trial and prescription, ear impression taking, fitting and the hearing aid follow up for the verification, outcomes measure and fine tuning.. (This is mandatory especially for the JPA/JKM/TBP and Zakat application)

13. What is our expectation from the private Audiologist/HA dispenser For new case, the patient need to has a referral letter from the Klinik Kesihatan/GP There is no backdated application allowed from JPA/JKM/TBP and Zakat application if the hearing procedures is not been done in MOH hospital by the Audiologist.

14. What is our expectation from the private Audiologist/HA dispenser The supply of demo hearing aid unit does not guarantee the sales of the hearing aid.

15. What is our expectation from the private Audiologist/HA dispenser To give the latest new price list, quotation, hearing aid specification, hearing aid trial unit (if it is not supply by the manufacturer) and good after sales service Hearing aid centres not to provide dummy quotation on the non existence company The company representative set the appointment prior coming to the hospital to avoid interruption of the clinic schedules

16. What is our expectation from the private Audiologist/HA dispenser Professional and proper conduct in dealing with the MOH audiologist. This include of not giving any hamper/gift/commission to the audiologist to protect the integrity of the profession and to ensure the best service given to the patient.

17. Question and answer