1. 1 Good communicatio n management is MilkMilk Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Therefore it is important to address concepts related to Oh my God! Many experts agree that the greatest thread to the success of any project is a failure to communicate. Even having a plan does Marc Conrad University of Bedfordshire 1 Project Management – PMBOK® This Lecture: Conflict Management Marc Conrad Office: D104 – Park Square Marc.Conrad@beds.ac.uk

2. 2 Good communicatio n management is MilkMilk Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Therefore it is important to address concepts related to Oh my God! Many experts agree that the greatest thread to the success of any project is a failure to communicate. Even having a plan does Marc Conrad University of Bedfordshire 2 On Previous Slides: Cultural Tensions Motivation Staff Management Role of the Project Manager Note that communication must be managed!  See Kath Schwalbe’s book for Communication Management Plan. Conflict Management.

3. 3 Good communicatio n management is MilkMilk Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Therefore it is important to address concepts related to Oh my God! Many experts agree that the greatest thread to the success of any project is a failure to communicate. Even having a plan does Marc Conrad University of Bedfordshire 3 Conflict Resolution Strategies According to Robert Blake and Jane Mouton (1964) See Kathy Schwalbe’s book for details. Confrontation Compromise Smoothing Forcing Withdrawal Importance of Task Importance of Relationship withdrawal smoothing forcing confrontation compromise

4. 4 Good communicatio n management is MilkMilk Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Therefore it is important to address concepts related to Oh my God! Many experts agree that the greatest thread to the success of any project is a failure to communicate. Even having a plan does Methods of Conflict Resolution Confrontation  Directly facing a conflict with focus on a win-win problem-solving approach. Most effective method. Compromise  Give-and-take approach to bring some degree of satisfaction to all the parties. Smoothing  De-emphasizing areas of differences. Forcing  Win-lose approach. Withdrawal  To withdraw from an actual or potential disagreement. Least desirable method. Kathy Shwalbe: Introduction to Project Management, Thomson 2006

5. 5 Good communicatio n management is MilkMilk Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Therefore it is important to address concepts related to Oh my God! Many experts agree that the greatest thread to the success of any project is a failure to communicate. Even having a plan does Marc Conrad University of Bedfordshire 5 Summary Project Management includes Communication Management Conflicts must be managed Confrontation, Compromise, Forcing, Smoothing, Withdrawal