1. “Grandpa’s up there somewhere.”

2. Making your IT skills virtual What it takes to move your services to the cloud Erik Mitchell | Kevin Gilbertson | Jean-Paul Bessou Z. Smith Reynolds Library Wake Forest University

3. Overview The WFU experience Motivations, outcomes What we learned and what you should know Ideas for getting started

4. “ For shared development projects and services, cloud based services offer libraries and their partners the opportunity to move outside the organization bureaucracy and into International waters, where projects are able to function unencumbered… ” Terry Reese - Oregon State University http://oregonstate.edu Motivating factors

5. Support for core library services Demand for new services Capacity to manage IT crisis +- =

6. The EC2 is with you Why would you move your library IT to the cloud?”

7. ApproachSystems SaaS OpenURL resolver, Stats manager, research guides, online reference PaaS Integrated library system, Interlibrary loan, copyright compliance systems IaaS Discovery, digital repository, archives management, website, digital storage, institutional repository { Service catalog Choose a solution

8. Hybrid approach Infrastructure, Server images, backup processes, monitoring, service deployment, code management Amazon EC2 Hosted end-point services, data subscriptions, 100% outsourced options SaaS Custom configurations, single purpose applications (ILS), proprietary systems PaaS Data archiving, system backups, file system operations Amazon S3 Server disks, application and data storage, platform for EC2 systems Amazon EBS

9. Themes for today Running services in the cloud IT service management for librarians What we learned and what next

10. Views of cloud computing Models Services, Platforms, Infrastructure Contexts Definitions Gartner, NIST Public vs. private, Own vs. subscription

11. Types of cloud computing services Infrastructure Open infrastructure that can be used for any purpose, Amazon EC2, Microsoft Azure Platforms Software Applications that provide ‘end-user’ experiences - SerialsSolutions, Wordpress.com, WorldCat Local An environment for delivering customized services - Site hosting, DuraSpace,

12. Contrasting views OpportunitiesChallenges Lower initial cost Network foundation adds complexity Flexible, scalable as needed Collaboration with partners is key Solutions tailored to fit specific service needs Security, connectivity, contingency plans are key

13. Deploying your service Service level agreements Between provider and library, library and campus it, library and customers Access and security Firewall, DNS, VPN, LDAP, SSL, Public & private keys, authentication Managing user access

14. Case study - Vufind

15. ITSM for Librarians Principles of IT Service management Using people skills in addition to technical skills Understanding your core services Time and staff allocation for system support

16. Learning Curve Technical skills IT Management skills Political & organizational skills

17. Balance server stability and service delivery

18. Service life-cycle install configure secure backup document deploy monitor administer upgrade remove Server images EC2 services

19. IT Management tools

20. Access for everyone

21. Mobile IT management JiraMateiAWSiSSH

22. How do you get there from here?

23. Getting things moving Wide levels of knowledge Team effort Collaborative learning groups Individual training Resources ITSM, Sun Tutorials, Linux administrators handbook –ITSM –S

24. Learning process Core linux, systems skills firewall, apache config, managing servers, application installation/configuration, sudo & user management Everyone installed Vufind Everyone migrated blog network MySQL tools, file transfer, apache People tended to specialize

25. Going into production Ranking our services Mapping a timeline Building servers - production & monitoring Migrating our applications

26. Tutorials We pulled together the documentation we created during our learning to form a set of introductory tutorials They are a starting point We offer them to anyone who is where we were zsr.wfu.edu/litacloud

27. Erik Mitchell Assistant Director for Technology Services mitcheet@wfu.edu Kevin Gilbertson Web Services Librarian gilberkm@wfu.edu Jean-Paul Bessou Systems Librarian bessouke@wfu.edu