1. 10750_03F9_c1 © 1999, Cisco Systems, Inc. Cisco Interactive Mentor Innovative Knowledge Transfer Solutions for the 21st Century

2. 20750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com “ ” A lack of highly skilled IT employees is the #1 barrier to organizational growth. Source: CEO Trendsetter Barometer 1997 Coopers & Lybrand Survey

3. 30750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com “ ” The knowledge crisis is projected to last for at least the next 10 years. Source: Gartner Group 1998 IT Skills Shortage Study

4. 40750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com “ ” 85% of IS managers say they expect to spend more on educating their staff by the year 2000. Source: August 1997 Information Week Survey Reported in CIO Magazine

5. 50750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Global Economy The Internet Limited Resources New Technologies Competitive Market Business Strategies Goals Network Architecture Network Team Knowledge Base The Knowledge Challenge

6. 60750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Value-add Incentives to Sell Cisco Products Channel Partner Scalable, Cost-effective, Easy Access Approach Speed technology transfer Enable proactive support Support technology growth Speed technology transfer Enable proactive support Support technology growth Enhanced service Revenue opportunities Optimized self learning Enhanced service Revenue opportunities Optimized self learning Customer Global Knowledge Crisis Customer and Channel Partner Needs

7. 70750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Better Understand Complex Networking Technology Better Understand Complex Networking Technology More Effectively Deploy Cisco Network Products Interactive learning solutions that transfer technology information and Cisco configuration and troubleshooting methods in a cost-effective and scalable format Maximize Performance and Availability from Cisco HW Lay the Foundation for Technology Growth Build Knowledge via Cisco Knowledge Community Cisco Interactive Mentor

8. 80750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com LAN Switching WAN Switching Voice Expert Labs Series Access ISDN Registered user online content support Shared community resources Interactive Knowledge Transfer Technology Focused Knowledge Base Web Community Networking technology tutorials Application of Cisco products to technologies Hands-on simulation labs: Configuration and troubleshooting TAC methodologies Combined solution: products, Web community Self-paced and community participation Transfers Cisco expertise to customer Cost-effective, scalable, easy access Community Web Site Community Web Site What Does CIM Offer? IP Routing Router Basics

9. 90750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Anyone Who Plans, Deploys, and Supports Cisco Networks Enterprise Small Med Biz Service Providers All Channels Cisco Employees Network engineers IT support teams IT management Learning refresher Career enhancers Network engineers IT support teams IT management Learning refresher Career enhancers Target Audience

10. 100750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Features Web-based technology Self-paced CD-ROM Interactive CLI simulation environment Hyperlinked references Guided configuration labs Simulated troubleshooting exercises Pop quizzes and tips Based on Cisco expertise Nonlinear learning Online content support Knowledge community Web site 10 www.cisco.com

11. 110750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Main Menu

12. 120750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Technology Tutorials

13. 130750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Configuration Techniques

14. 140750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Troubleshooting Methods

15. 150750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Simulation Labs

16. 160750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Community Support and Interaction Product information Demo Bulletins, news Beta test, evaluations Shared resource databases For registered users Online content support Expert Web chats (coming) http://www.cisco.com/go/cim CIM Knowledge Community

17. 170750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Technology knowledge foundation for learning systems Easy access; anytime, anywhere Technology planning enabler Scalable support Accelerated learning Learning refresh; job aid Cisco-branded expertise Cost-effective alternative Real world applicability No network HW connections On-line content support CustomersChannel Partners Revenue opportunities Lowered risk of expanding into new technologies Optimized self-learning to enable competitive edge Increased value-add services through enhanced solutions Reduced operational costs New business opportunities Learning refresh; job aid Cisco-branded expertise Online content support Accelerate 17Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com Extended Value in Cisco Knowledge Community Benefits

18. 180750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Availability Current Products Single unit Access ISDN ($1,595 SRP U.S.) LAN Switching ($1,995 SRP U.S.) Multipacks (5, 10, 20) Multiuser license (from Cisco) Community Web site http://www.cisco.com/go/cim –Shared resource databases –Online content support –Coming - chat forums for CIM users Future Products Router Basics: 6/99 IP Routing-Distance Vector: Q3 Voice Over IP: Q3 WAN Switching: Q3 IP Routing-Link State: Q4 Voice Over IP Quality: Q4 Expert Labs-IP Routing: 5/99 Expert Labs (Multiprotocol): Q3

19. 190750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Support Options 90-day up and running Online content support Knowledge community Web site Q & A submissions to Cisco Shared resources database Cisco-sponsored online events (future)

20. Facilitate Cisco Academy Leader-led Learning Cisco Seminars Partner, Reseller Learning Guide Cisco Interactive Mentor Learning Store Cisco Publications On-Line Support Library Collaborate Certification Networkers Knowledge Community Webs User Groups Knowledge Solutions 20

21. 210750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Summary WW IT knowledge crisis Knowledge is key to competitive growth Healthy knowledge base enables your success Get the best of Cisco knowledge transfer CIM: foundation for IT knowledge strategy Improve technology understanding and product utilization Learn TAC support methods Lay the foundation for technology growth Extend value in the Cisco knowledge community

22. 220750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com Next Steps Test drive CIM with Demo CD Buy one CIM-LAN Switching at promo price Build a Cisco IT knowledge strategy and plug CIM in as the foundation Utilize CIM Web site for news, product info, support, resources Sell CIM to your customers Think knowledge transfer Knowledge Power!

23. 230750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com