1. Over My Shoulder Training Session 4

2. Over My Shoulder Training Week 3 – Fulfillment – Search Engines and Citations Setting client expectations – More than just being on page 1 – Importance of citations Optimize search engines Where to find citations Process documents

3. Who Does What - Pricing Search Engine Listings – You or a trusted local employee – Citations – outsource Pricing - $395 - $595

4. Setting Client Expectations We do not control Google – Don’t make promises What keeps Google happy? – Providing quality, fresh content on a regular basis – Implementing an effective and ethical link building strategy – Using all content formats available from text and images to slideshows, videos and everything in between – Building your brand awareness, credibility, authenticity and transparency through social media

5. Signals that Affect Rankings Proximity, categories and the use of a keyword in the business title NAP consistency, number of citations Domain Authority, keywords in titles Review diversity, velocity and quantity Likes on Facebook, Twitter followers and Google+ Authority

6. Negative Ranking Factors Incorrect category for business NAP mismatch or tracking phone numbers or addresses Keyword stuffing anywhere in page descriptions or in title tag of My Business page Duplicate My Business listings Incorrect map marker location Listing an 800 phone number as your only contact number Hiding your My Business Page address Private or mismatched WHOIS information On site malware

7. Webmaster Tools Create on gmail account Upload sitemap Check once/month – List as part of your services Separate video inside membership

8. Google My Business Determining if they have a Google+ Page Create Notepad doc Prepare Images Claim old listing – Create gmail account just for citations – Google.com/business – Create Page – Goal – 100% complete

9. Google Listing Main source for NAP – all others must match – Display address Hours of operation Description with keywords 10 Photos – optimized Categories – no limit

10. Bing Create MSN Account – Use gmail account – Verify Bing Business Portal Search for listing – Claim – Add – Same info as Google Limited to 5 categories

11. Yahoo free yahoo listing for business Bottom of page – – Try Local Basic Listing for free Same info as Google – 1 category

12. YouTube Sign-in with Gmail account Create a Channel – Use business name Requires Phone Verification Log back in after verified

13. YouTube Complete About – Description – Web Links – Channel Art Create Animoto video using citation images – Upload to Channel and optimize – Use for Citations

14. YouTube Optimized Optimize – Keyword in title – Description of what the video is about – NAP – Tags = keywords – Geo tag the video for local

15. Citations – Where To Find Competitors – Search keyword – Select top competitor – Look where they are listed – is your client on this site? – Is it claimed? – Does the information match Google? Bright Local – Run Report – Active – check if claimed – Potential – add

16. Citation Notes If a price page comes up – – Don’t assume you have to pay – Look for a free listing option – Information must match Google – If information is wrong and client cannot provide a login – create a new listing – Add images if allowed – Add video if allowed

17. Questions? sue@businesstrainingteam.com Sue White