1. What Employees Need to Know about Teleworking Presented by Alec Young, Masterson Personnel

2. Masterson Personnel The Right People, Right Away! ® Welcome & Introduction Alec Young Client Relations Manager, Masterson Personnel CTA Education Committee MWCCA member 5 years contact center staffing experience Temp-to-hire story – creative solutions Masterson overview

3. Masterson Personnel The Right People, Right Away! ® Minnesota Trends Population Growth 20% increase in next 15 years Traffic – Bottlenecks Fuel Costs – Continue to rise Technological Advances VoIP, Cloud Computing, Security Just-in-time solutions

4. Masterson Personnel The Right People, Right Away! ® Benefits of Teleworking Employers Expands available talent pool Improves morale Reduces facilities costs Reduces carbon footprint Extends disaster recover plan Reduces absenteeism Reduces spread of contagious diseases Employees Expands opportunities to remote locations Saves money in fuel and auto maintenance Reduces traffic congestion Reduces energy consumption Expands quality-of-life options Offers new opportunities to disabled, retirees or stay-at- home parents

5. Masterson Personnel The Right People, Right Away! ® Overview Types of teleworking opportunities Telework agreement Presenting yourself for consideration Finding teleworking opportunities Future view Call to action

6. Masterson Personnel The Right People, Right Away! ® Types of Teleworking Opportunities Ad-hoc telework Frequent telework Eligibility requirements Telework only Home-based office Hoteling Online call-center opportunities

7. Masterson Personnel The Right People, Right Away! ® Ad-hoc Telework Primary office at business site Occasional Voluntary Privilege Traveling, sick kids, home appointments

8. Masterson Personnel The Right People, Right Away! ® Frequent Telework Primary office at business site Scheduled remote days Privilege Eligibility requirements Attendance Performance Ability to meet deadlines Work independently Team Player

9. Masterson Personnel The Right People, Right Away! ® Full-Time Telework Home-based office Hoteling Telework centers Remote-office centers Other shared facilities Most non-customer-facing jobs Online call-center opportunities

10. Masterson Personnel The Right People, Right Away! ® Telework Agreement Workspace Technology Schedule Reimbursement

11. Masterson Personnel The Right People, Right Away! ® Telework Agreement - Workspace Equipment Employee provided – standards? Employer provided Call handling Inbound, outbound, phone type Bandwidth Security Virtual – firewall, document security Physical – locking door and desk drawer

12. Masterson Personnel The Right People, Right Away! ® Telework Agreement - Workspace Safety Workers Compensation applies, as remote office is considered an extension of business Ergonomic standards – OSHA www.osha.gov/SLTC/etools/computerworkstations/checklist.html Employer has right to visit your home office during working hours Dependent care Typically not a substitute for daycare

13. Masterson Personnel The Right People, Right Away! ® Telework Agreement - Workspace Dependent care Typically not a substitute for daycare Inclement weather / natural disasters On-site employee dismissal does not necessarily apply Liability insurance Who holds liability insurance?

14. Masterson Personnel The Right People, Right Away! ® Telework Agreement Schedule Firm or flexible schedule Results Only Work Environment (ROWE) Reimbursement Computer equipment Bandwidth Phone Office equipment Office supplies Mileage

15. Masterson Personnel The Right People, Right Away! ® Job Search – Presenting Yourself Resume Organized and easy to read Grammar Spelling Honest Stability Communication skills Phone demeanor Enunciation Email skills

16. Masterson Personnel The Right People, Right Away! ® Job Search – Presenting Yourself Work habits Self-discipline Independent Team player Flexible Results-oriented Background checks are common Criminal Job History Education

17. Masterson Personnel The Right People, Right Away! ® Finding Telework Opportunities WorkForce Center Minnesota Works Online search options Craig’s List, Indeed, Hot Jobs, etc. www.2work-at-home.com/telecommute.shtml Established businesses Teleworker certification – future

18. Masterson Personnel The Right People, Right Away! ® Finding Telework Opportunities Work-from-home opportunities Do your research When to be cautious No company name in ad Urgency based on scarcity Lavish compensation for little work “No experience necessary” “We’re a Christian company” Check www.whois.sc for domain infowww.whois.sc According to Christine Durst of Staffcentrix, as of 2008, there was a 48-to-1 scam ratio among work-at-home job leads on the internet.

19. Masterson Personnel The Right People, Right Away! ® Future of Teleworking Advances in technology Finding remote talents Just-in-time employment Teleworker Flex Pool Teleworker certification Skills-based testing Interview Background check Checklist – bandwidth, security, OSHA

20. Masterson Personnel The Right People, Right Away! ® Thank You! Any questions?