1. 1 Thank you for joining our Telecom Tech Webinar. We will begin shortly. Please call into the voice portion of this presentation. Hosted By: Daniel Koczwara Long Range Workplace Mobility Solutions The Leader in

2. 2 DuraFon Long Range Systems Technical Training Overview What makes EnGenius Different DuraFon Technical Aspects PBX Integration Special Features of the 1x and PRO Range Testing and Conducting a Site Survey Installation considerations using the External Antenna kit, Antenna Splitter, and LPK Helpful Hints and Troubleshooting Questions

3. 3 Awesome Range –Much further range than any other cordless phone. Where other systems need several AP’s, our system needs just one. Great Durability –Drop tested from 6 feet on to a concrete floor 54 times. Flexibility –Works behind any phone system. –More than just a telephone. It also has Intercom and broadcast (like 2-way radio but with a choice to page one, some, or all as well). What Makes EnGenius Different

4. 4 250,000 square feet Retail Stores Warehouses Convention Centers Manufacturing Plants Distribution Centers 12 floors 3,000 acres Assisted Living Hotels Banks Schools Offices Farms Self Storage Marinas Auto Rental and Sales Sports Parks Claimed Range

5. 5 Power is approximately 700mW (28.5dbm) for both handset and base at 900MHz. Base station standard antenna is a 2dbi dipole (30.5dbm total) and optional external antenna is 6dbi (approx. 34dbm ERP) The handset stubby antenna is 0.5dbi (29dbm total) and 2dbi for the long antenna (31.5dbm total). Leading competitor phones operating in unlicensed bands have output power below 300mW and are not typically at 900MHz which means they require multiple AP’s for similar range. With the option of using the external antenna we gain additional coverage How we get such amazing range

6. 6 EnGenius phones have a digital FHSS RF signal at 902-928MHz across 128 different channels hopping at a rate of 100 channels per second = extremely secure. FHSS is less susceptible to multipath signal problems compared to analog (single frequency) or DSSS devices The PRO uses TDMA technology to carry 4 concurrent calls using just 1 RF signal (just one antenna from the base). DuraFon Technical Aspects

7. 7 Why 900MHz? Using the unlicensed 900MHz ISM band our product does not require an FCC license to use or install There are 4 main available frequencies for cordless phone use. 900MHz, 1.9GHz (DECT), 2.4GHz, and 5GHz. Lower Frequencies carry further and are less absorbed by objects such as drywall, trees, wood, or even open air (free space path loss) than higher frequencies Will not cause or receive interference with other devices using these other frequencies. Devices such as WiFi can be right near our device without interference No channel reuse issues, sharing of bandwidth, QOS, or security concerns as with VoWiFi phones Why 900MHz?

8. 8 66M1-50 RJ11 Jacks (one jack per line/port) 4X & PRO require (4) RJ11 Cords 1X system requires (1) RJ11 Cord PBX/CO Interface Or Crimp RJ11 connectors to 4pr cable Connect RJ11 Cords to Base Ports One cord per line/port Interface Options

9. 9 1-Line or 4-Line (1x or PRO)? It is recommended that if two or more lines are used, consider PRO. –Cost - Three 1X systems cost similar to a PRO with 3 handsets. Also, if an external antenna is used, only one antenna will be needed for the PRO. –Separation of base stations - Antennas require >30 feet separation. A PRO using 4 lines still only produces 1 RF signal, versus 4 signals from 4 1x bases. PRO has sync capability while the 1X does not. –Wiring - One power supply versus several, different (>30 feet) locations. A single cat 3 or 5 cable (4 pairs) can be run for the 4-line ports. –2 way & broadcasting - The PRO allows all users to be able to broadcast or 2 way between each other. –Expandability - 4-port PRO allows for easy expandability. The PRO can support up to 8 base units (32 line ports). 1x or PRO?

10. 10 DuraFon 1X (1-line) DuraFon 1X has two (2) RJ-11 jacks, but are in parallel to allow jumping to another phone or device such as an answering machine. Either port can be used. Extremely plug and play. Usually does not require any programming in almost all installations. Works like a single home cordless phone. Has an intercom to base feature. The base id is “10”. Admin phone id’s are 11 and 12. Additional bases can be added to give access to additional lines or multiple coverage zones. Features are limited however, compared to the 4 line PRO model (no second call notification etc.) A maximum of 4 bases can be registered in a single domain. Up to 9 handsets can be registered to one base station (11-19). 1x Specifics

11. 11 DuraFon PRO (4-line) Each PRO base unit has 4-ports and the domain can be expanded up to 8 total base stations (id’s 00-07) with 32 total available ports. The handset limit is 90. The domain also supports up to 7 groups. Usually a single handset is dedicated to a single port Handsets can only register to a primary base (ID 00). ID’s start at 10 and go up to 99. Only ID 10 and 11 are Admin phones. PRO Specifics

12. 12 Includes: (1) DuraWalkie Handset (1) Lithium ION Battery Pack (1) AC Charging Cradle (1) Belt Clip (1) Optimal Performance Antenna (1) Low Profile Antenna MSRP = $249.99 Features:  Long Range  Private Intercom  Broadcast to individual or all handsets  Broadcast Group  Durable  Reliable  6 hours talk time, 50 hours stand-by time Available now for 1x and PRO DuraWalkie Handset

13. 13 PBX Integration

14. 14 Using DuraFon behind a PBX PBX digital ports will not work with an DuraFon system. An analog port is needed. These types of PBX ports are analog via an expansion card or may have a few built in, but sometimes the performance is not as good as a true analog line. Some cards support caller id but most legacy system do not. If you are not receiving caller id on an Engenius phone it is most likely that the analog port does not support it. Audio levels may need to adjusted on handsets. Dtmf tone recognition timing on occasion (rare) may need to be adjusted. Considerations when behind a PBX

15. 15 PBX System Desk Phone ext.100 Durafon1X (analog port) ext. 200 Tip: Change “welcome” screen to display the extension number and user or department name. (1X = Menu 5,1. PRO = Menu 5,5,1) Hs “11” Ext. 200 Ext. 201 Ext. 202 Ext. 203 1x behind a PBX Ext. 100 Ext. 101 Ext. 102 Ext. 103 Desk Phone x100 Desk Phone x101 Desk Phone x102 Desk Phone x103 (Analog extensions) (Digital extensions)

16. 16 PBX  Durafon1x Ext. 100 Ext. 101 Ext. 102 Ext. 103 Ext. 203 Ext. 202 Ext. 201 Ext. 200 1X id 11 id 11 id 11 id 11 “Joe x200” “Jack x201” “John x202” “Warehouse x203” (Analog extensions) Separation of base stations 30 feet or more required. This example is actually not recommended / should use the PRO model. Several 1x’s behind a PBX Desk Phone x100 Desk Phone x101 Desk Phone x102 Desk Phone x103 PBX System (Digital extensions)

17. 17 DuraFon PRO default settings are “ring all” regardless of which line port gets the call. Good for SOHO with roll over / hunt group, but not good if behind a PBX. Ext. 100 Ext. 101 Ext. 102 Ext. 103 Ext. 200 Ext. 201 Ext. 202 Ext. 203 DuraFon PRO (id 00) Port 1 = all handsets Port 2 = all handsets Port 3 = all handsets Port 4 = all handsets Desk Phone x100 Desk Phone x101 Desk Phone x102 Desk Phone x103 Hs “10” Port 1 inbound will ring all handsets Hs “11” Hs “12” Hs “13” Outbound, all handsets have access to all ports starting with port 1 (Digital extensions) (Analog extensions) Default PRO settings PBX System

18. 18 Ext. 100 Ext. 101 Ext. 102 Ext. 103 Ext. 200 Ext. 201 Ext. 202 Ext. 203 DuraFon PRO (id 00) Port 1 = 10 Port 2 = 11 Port 3 = 12 Port 4 = 13 In this configuration, the DuraFon PRO has been line dedicated. See quick reference sheet for line dedication instructions. Each handset has exclusive inbound and outbound access to that port only. Desk Phone x100 Desk Phone x101 Desk Phone x102 Desk Phone x103 Hs “10” Hs “11” Hs “12” Hs “13” PRO programmed with line ports dedicated PBX System (Analog extensions) (Digital extensions)

19. 19 Menu 9,2 (line settings), enter base “00”, select 2 for line dedicating L1, Change from all HS to extension “10” Port 1 Port 2 Port 3 Port 4 Central office line or pbx analog port extension Central office line or pbx analog port extension Central office line or pbx analog port extension Central office line or pbx analog port extension DuraFon PRO base Hs 10 Hs 11 Hs 12 Hs 13 Menu 9,2 (line settings), enter base “00”, select 2 for line dedicate L2, Select ok then change from all HS to extension “11” Menu 9,2 (line settings), enter base “00”, select 2 for line dedicate L3, Select ok then change from all HS to extension “12” Menu 9,2 (line settings), enter base “00”, select 2 for line dedicate L4, Select ok then change from all HS to extension “13” PRO programmed with line ports dedicated actual programming Only admin phones (ID 10 or 11) can program base stations

20. 20 Ext. 200 Ext. 201 Ext. 202 Ext. 203 Ext. 204 Ext. 205 Ext. 206 Ext. 207 Durafon PRO (not linked, base id 00) Port 1 Port 2 Port 3 Port 4 Hs 10 Hs 13 Port 1 Port 2 Port 3 Port 4 Hs 10 Hs 11 Hs 12 Desk Phone x 100 Desk Phone x 101 Desk Phone x 102 Desk Phone x 103 Hs 11 Hs 12 Hs 13 Ext. 101 Ext. 103 Ext. 102 Ext. 100 2-way & broadcast radio group 2-way & broadcast radio group Durafon PRO (not linked, base id 00) Keep at least 30 feet separation between antennas Two PRO systems behind a PBX (not linked) (Analog extensions) (Digital extensions) PBX System

21. 21 PBX System Ext. 200 Ext. 201 Ext. 202 Ext. 203 Ext. 204 Ext. 205 Ext. 206 Ext. 207 Port 1 Port 2 Port 3 Port 4 Hs 10 Hs 17 Port 1 Port 2 Port 3 Port 4 Hs 14 Hs 15 Hs 16 Desk Phone x 100 Desk Phone x 101 Desk Phone x 102 Desk Phone x 103 Hs 11 Hs 12 Hs 13 Ext. 101 Ext. 103 Ext. 100 Just one 2-way radio & broadcast group for all handsets Durafon PRO (linked base 00) Durafon PRO (linked base 01) Still keep at least 30 feet separation between base units. Handsets will register to base id “00” (the primary base) only. Two PRO systems behind a PBX as linked Ext. 200 (Analog extensions) (Digital extensions) (Analog extensions) Ext. 102

22. 22 PBX System Ext. 100 Ext. 101 Ext. 102 Ext. 103 Ext. 200 Ext. 201 Ext. 202 Ext. 203 DuraFon PRO Port 1 = 01 Port 2 = 02 Port 3 = 03 Port 4 = 04 10 11 12 14 See quick reference sheet on how to group dedicate a port. Handset 10, is added to group 01 only. Therefore it only will make or get calls through that port. Handset 11 has group 01 and 02, and can receive and make calls from both ext. 200 and 201. 151617 13 Both handsets 12 and 13 share extension 202. Handsets 14,15,16, and 17 share extension 203. 18 Handset 18 is in no groups, cannot receive or make calls from any lines. It can receive transferred calls, 2- way, and broadcasts. (Digital Ports) (Analog Ports) Desk Phone x 100 Desk Phone x 101 Desk Phone x 102 Desk Phone x 103 PRO handsets as group dedicated

23. 23 Menu 9,2 (line settings), enter base “00”, select 2 for line dedicate L1, Select ok then change from all HS to extension “01” Port 1 Port 2 Port 3 Port 4 Central office line or pbx analog port extension Central office line or pbx analog port extension Central office line or pbx analog port extension Central office line or pbx analog port extension DuraFon PRO base Any HS subscribed to group 01 Menu 9,2 (line settings), enter base “00”, select 2 for line dedicate L1, Select ok then change from all HS to extension “02” Menu 9,2 (line settings), enter base “00”, select 2 for line dedicate L1, Select ok then change from all HS to extension “03” Menu 9,2 (line settings), enter base “00”, select 2 for line dedicate L1, Select ok then change from all HS to extension “04” Any HS subscribed to group 02 Any HS subscribed to group 03 Any HS subscribed to group 04 How to program a port to a group Only admin phones (ID 10 or 11) can program base stations

24. 24 There are up to 7 available groups with the 1x or PRO. Handsets are by default in no groups. –You must add the group you want from each handset. Press menu 5,2 (add), then select between “01-07”. Handsets can be in no groups, a single group, several groups, or all groups. You can subscribe and unsubscribe at any time. Grouping Details

25. 25 Phone company PSTN lines PRO base station 714-555-0001 line 1 Handsets have equal access to all lines, Inbound and outbound 714-555-0002 line 2 714-555-0003 line 3 714-555-0004 line 4 Port 1 Port 2 Port 3 Port 4 If a non-EnGenius phone is sharing any of the lines, line detection should be turned on. Using a PRO as a stand alone without a PBX For a SOHO application the 4-line model can support a 4-line hunt group. Make sure to separate the phone jacks so each jack has it’s own line (A two-line, RJ-14 L1/L2, jack is not supported). Limitations are two concurrent calls per handset and there is no voicemail. 101112 151617 13 1819 14

26. 26 Special Features of the 1x and PRO

27. 27 By default line detection is off. When detection is off, regardless if there is dial tone or not, the base give the first available (on our system) line port to the handset. When detection is on, the base will “look” and only give access to a handset a line that has actual dial tone going to it. Turning line detection on (menu 9,1, base 00, 3, “on”) would only be used in a stand alone application where the actual telephone lines may be shared with another phone. This would avoid accidentally getting in another person’s phone call. The 1x has no line detection and therefore is effectively “off”. PRO “Line Detection” Feature

28. 28 By default, if you press talk on a handset, it will give you the first available line port from port 1 to port 4 in that order or the last used line. Turning line selection on will allow the handset user to choose before dialing which of the 4 lines to dial out from (menu 5,8). –Note, if a line port is already in use by another handset, for example port 2, then only 1,3,4 will be shown available. –Line selection should not be used if you dedicate line ports to a specific handset. The reason is because only one specific port would be used by a handset, making this feature pointless. For this reason this feature is only used when our unit is behind a hunt group or stand alone application. PRO “Line Selection” Feature

29. 29 Ext. 100 Ext. 101 Ext. 102 Ext. 103 Ext. 200 Ext. 201 Ext. 202 Ext. 500 DuraFon PRO Port 1 = 10 Port 2 = 11 Port 3 = 12 Port 4 = Broadcast on If extension 500 is dialed, the broadcast AA will answer after one ring. Desk Phone x100 Desk Phone x101 Desk Phone x102 Desk Phone x103 Hs “10” Hs “11” Hs “12” PRO “Broadcast through a port” Feature PBX System Hs “13”

30. 30 Port 3 or 4 can be turned into a dedicated broadcast port. Use only the primary base (id 00) of port 3 or 4 only. This will allow a desk phone user to do a broadcast out the back of the handsets by dialing into port 4. –When “on” after one ring, port 4 will auto answer (will no longer ring handsets and should no longer be considered a usable port for a handset to use). –A greeting will say “Please enter broadcast ID or wait to page all”. –You can choose a specific handset id, a group number, or wait to page all handsets after the beep. Not available with the 1x model. PRO “Broadcast through a port” Feature

31. 31 Looks for other nearby base stations or handsets and follows the same TX/RX timing to reduce interference. –Requires that the base stations are configured as “multi-base”. –By default this feature is off. –When on, adds approx. 0.5 second of delay to access dial tone Usually not necessary unless you are using three or more base stations in the same coverage area. Not necessary unless you see poor range or dropped calls/reacquiring, or system instability. Many times even when base stations are less than 30 feet apart, there are no issues. Not available with the 1x model. When 3 or more base stations are installed in one location we strongly recommend you work with an application engineer which we will be glad to provide this support. PRO “Sync” Feature

32. 32 By default base select is off for the 1x and PRO. Would be used for to choose using an additional line (1x) or for extended range (either 1x or PRO). –What this does is allow you to choose which base to use for outbound dialing. Our system always tries to connect to the last base used even if the signal is poor. This is a limitation so you will need to choose the correct base for outbound calls. –For inbound calls, the stronger signal of the two bases wins to the handset, so base select is needed just for the concern of outbound base signal and choice. 1x and PRO “Base Select” Feature

33. 33 Range Testing And Conducting A Site Survey

34. 34 Range Testing Never assume full coverage. Do a range test. –Before spending time permanently wiring the base station for power, phone lines, and external antenna, verify coverage first. –With a 1X system, use the intercom from handset to base. This allows you to test range without the need of dial tone going to the base station. –For PRO systems, usually two or more handsets will be used. Use the 2 way intercom between two handsets. Have one person where you wish to have the base, and test. Have them stay there while you walk around to confirm coverage. Use long antennas for both handsets to best emulate range of base to handset. Range Testing & Site Surveying (Basic Range Test)

35. 35 It’s important to note that 2-way intercom and broadcast do not use the base station. –This means range will be less because it isn’t using the ideal location of the base. –Most obstructions are in the way along the horizontal plane, which can reduce range as much as 50% as compared to base to handset communications. –If broadcast or 2 way intercom is going to be used, do a range test specifically for handset to handset communications. –If range is not adequate, internal dialing with a PBX can be used instead of intercom (requires dedicated line ports to handsets) and for broadcast, a “through the base broadcast” can be used (port 4 can used as a dedicated broadcast port). Range Testing (Specific To 2 Way Intercom & Broadcast)

36. 36 Wi-Spy 900MHz USB Spectrum Analyzer -We can loan this out or can be purchased for <$200.00 -Has a recording feature which the file can then be emailed to us. -Typical noise floor is -100dbm to -95dbm. –http://www.metageek.net/products/wi-spy-900xhttp://www.metageek.net/products/wi-spy-900x Range Testing & Site Surveying (Advanced)

37. 37 Special handset with –dbm display -Allows for a real value that can be written down to see actual coverage between base and handset. --110dbm is the lowest (weakest) signal before loss of connection. -30db margin or a -80dbm signal is suggested for a reliable link. -Reading is shown in 1dbm increments and refreshes 1 time per second. The site survey handset and Wi-Spy is available on loan. –Ask for the “Site Survey Tool Kit”. Range Testing & Site Surveying (Advanced)

38. 38 Installation Considerations Using The External Antenna, LPK, & Antenna Splitter

39. 39 Do position the base station antenna so the signal from handset to base requires the least amount of walls / obstructions to get to each other. Do not put the antenna less than 3 feet from other electronic devices so not to receive or cause interference. Even more distance may be required in some cases. –Computer Monitors, Electric Motors, 220V / 440V lines –The PBX system –Fluorescent, or sodium vapor lights –Anything else known to produce EMF and electromagnetic interference. Do not put the antenna less than 3 feet from large metal objects to avoid changing the antenna’s radiation pattern. Use a small power back up (UPS) to power the EnGenius base station. –To protect the base station. –So if power is out, the system can still be used. Initial Installation Do’s and Don’ts

40. 40 Part number: SN-ULTRA-AK10L/20L –The external antenna kit can increase range substantially in LOS (line of sight) applications. Also can allow you keep the base unit in the phone room with the other phone equipment (PBX etc.) –Ak10L consists of 10 meters (33feet) LMR-400 coax and one 6 dbi antenna while the AK20L kit is the same antenna but 20 meters of coax. Connectors are non-standard type. –The coax connectors are reverse thread (left hand), TNC type for the base side, and reverse thread Type N for the antenna side. The FCC requires us to do this. –You cannot get these easily. If you break or damage a connector, contact us. Things to consider regarding the external antenna kit –The difference in db gain between the standard antenna that comes with the base, and the external antenna (with all factors included like cable loss) is approximately +2-3db. External Antenna Kit

41. 41 - To avoid interference, the antennas need to be least 30’ apart. Multiple user applications should use the 4-port system to cut number of overall RF signals. 30 feet or more apart required Antenna placement when two or more base stations are installed

42. 42 An external antenna can be mounted upside-down in warehouses and manufacturing plants, or mounted on roof for outdoor applications. External Antenna Placement

43. 43 Lightning Protection Kit (LPK) for outdoor applications Earth Ground Lightning Protection Kit Access to fuse. Note: You cannot test fuse with an ohm meter. Does not protect against direct hits, only transient currents.

44. 44 Consists of one 3.3ft. (1m) piece of coax, and one splitter (Y) box, allows you to run 2 antennas with one base station. You cannot reverse this, i.e. use one external antenna for two base stations. You can choose to run the original antenna (the rubber duck style that came with the base) on one side of the Y, and an external antenna on the other or… Two external antenna kits, with a max separation of 66ft x 2, or 132 feet apart with base and splitter in the middle. Loss is about 5db when using the splitter. Use only where the obstruction reduces the coverage greatly. Antenna Splitter Kit

45. 45 Consists of one 3.3ft. (1m) piece of coax, and one splitter (Y) box. Allows you to run two antennas with one base station. Inside Outside Antenna Splitter Kit External kit 33ft/66ft coax Second external antenna kit or originally supplied antenna for base station

46. 46 Several Floors Up Several Floors Down Middle Floor Splitter Antenna Splitter Kit

47. 47 Troubleshooting

48. 48 This occurs when there is no RF link at all to the base station. –Make sure power is going to the base station that handset uses. –Next would be to power cycle the base and handset. –See if being very close to the base works. –Next is to re-register the handset to the base. The handset or base may have lost the security key to allow handset access to the base station. Troubleshooting “no connection” Prompt

49. 49 This is when the link between handset and base is lost. Make sure all antenna connects are secure. New install or new problem? –If more than one handset is used, compare the range with another to confirm a bad handset. –If range had suddenly changed, the base or handset would be suspect, assuming the environment hasn’t changed. Consider doing a BER test with different handsets at the same distance. Check base station antenna location. If less than ideal, consider relocating it, or get an external antenna. Troubleshooting “Reacquiring” & “Signal Faded” Prompts

50. 50 Make sure you are doing the procedure correctly (Press “REG” on the base unit until all lights illuminate, then press Menu 6, 1 within 10 seconds) If the first step isn’t working, do a power reset on both handset and base station and try again If a new phone, verify the model is the same (1X won’t work on a PRO). If you have more than one handset, verify the other handsets can utilize the base (to rule out the base as bad) Next would be to do a hard reset on base and handset, then a power reset on both, then try registering again. If still no success, request an Rma for repair. Troubleshooting a handset that won’t register

51. 51 Ext. 100 Ext. 101 Ext. 102 Ext. 103 Ext. 200 Ext. 201 Ext. 202 Ext. 203 DuraFon PRO (ID 00) Port 1 = 10 Port 2 = 11 Port 3 = 12 Port 4 = 13 In this configuration, the DuraFon PRO has been line dedicated. See quick reference sheet for line dedication instructions. An ID 14 handset will get a “No Lines Available” Prompt Desk Phone x100 Desk Phone x101 Desk Phone x102 Desk Phone x103 Hs “10” Hs “11” Hs “12” Hs “14” Troubleshooting “No Lines Available” (PRO only) PBX System

52. 52 If line detection is turned on, there is a chance our system may not be properly detecting an active if the line is not in normal specification range. –This means behind a PBX, have line detection off just in case. Another reason is if you have more handsets than you do lines, there is a chance they are all being used. Remember that this is different than a “no connection” prompt, in that here you are still linking to the base unit, but the base is telling the handset it has no lines for it to use. If line dedication is used, make sure that the handset ID has a line dedicated to it. Troubleshooting “No Lines Available” Prompt (PRO only)

53. 53 A secret menu option can be used to turn up or down the default audio levels of both the earpiece or microphone on a handset. Adjusting the earpiece. –Press menu, star, star, pound, and choose “vol. adjust”. This will allow you change the earpiece volume from default 0db, to +4, +8, -4, or -8. Turn this up if the user needs the volume louder. –*Turning it up too high may result in echoing. –Secondary location to adjust earpiece audio can be accessed by pressing menu star, star, pound. Then press 2 for “boardtest”. –Boardtest number 41 is audio out (or earpiece). 0 is loudest, 9 is lowest (db down from maximum). Adjusting the microphone sensitivity. –Boardtest number 51 is audio in (or microphone). 0 is most sensitive, and 9 is least sensitive (9 db down from maximum). Note, the volume for the back speaker used for ringing or broadcasting cannot be changed. Low Volume or need to adjust microphone sensitivity

54. 54 Bad line, bad line port on base, or bad handset? –First verify indeed the line is good with another phone at the exact connection that was going to the Engenius base port. –Do a simple power reset of the base and handset. –If good, try a different line port (PRO). Note if handsets are line dedicated you might need to use a different handset. –Try a handset to handset intercom call to see if audio is heard at the handset (to verify speaker is ok). For 1x, do an intercom to base call. Troubleshooting no dial tone

55. 55 First try dropping the handset into the charging cradle. The battery may be completely dead. It should turn on automatically and begin charging. –Check to see if there are any stuck keypad buttons. Having a stuck keypad button will not allow a handset to turn on normally. If still not turning on remove the battery and charge it in the back slot of the charger. If a battery is too dead, the handset won’t charge it or turn on. Let it charge until the back LED light on the cradle goes from orange to green. If it is green from the start, the battery is bad. Troubleshooting a handset that won’t turn on

56. 56 BER (Bit Error Rate) can be a tool for troubleshooting. –To get to the BER screen, press Menu, star, pound, pound, star, then “00” for base (PRO) (“10” for 1x), and then press 1. –This test can measures how many bits are lost. Within 50 ft. or less from the base with no obstructions bit loss should be zero. If it reads abnormally high, there may be a problem with either the handset or base. If you have more than one handset, try the other to see where the problem follows to find the bad unit. Other more rare causes could be very close in signal strength interference or multipath interference. –Bit error rate will range from 0 to 16,000. The number on the right (3 digits) range from 0 to 160. Above 160 or *****/*** means a poor or lost connection. –Do not use this for range testing. BER TEST (1x and PRO)

57. 57 Engenius office is open Monday through Friday, 7am to 5pm PST –For sales dial 888-735-7888 x 515 –For technical and RMA support dial 888-735-7888 x 514 Advance replacements should be requested by phone. Regular RMA requests or technical support, you can also email support@engeniustech.com. support@engeniustech.com ERMA online RMA request portal is no longer going to be available until further notice. Authorized dealers do not need to provide a proof of purchase for the first 15 months from production date for RMA warranty requests. Limited 1 year warranty. Repair fee is a flat $149 which includes a new battery. Quick reference sheets for discontinued models such as the Sn-900, Sn-920, Ep-490, 4x, and current models 1x and PRO www.engeniustech.com/support www.engeniustech.com/support Technical and RMA Support

58. 58 FreeStyl 1 Product Highlights: (1) FXS/Analog (9) FreeStyl Handsets 50 Entry Phone Book Speakerphone Wireless Intercom Broadcast Voice Page Auxiliary Line “Out” RJ11 connection Low Profile Slim Design Handset FSK Message Waiting Display Caller ID / Caller ID Call Waiting Base Station Speakerphone Base Station Dialing New FreeStyl 1

59. 59 For a copy of this presentation email support@engeniustech.com Thank you!! support@engeniustech.com