3. Event Mgmt Service Desk Asset/CMDB Configuration Virtual Security Storage Server Network Triage and diagnose Integrate service desks with data center tools Update CI and assets systems Coordinate audit, compliance, and change Orchestrate life-cycle management Patch, user on-boarding, password reset Provision, verify, manage, and retire IT Silos Silo Processes

4. Event Mgmt Service Desk Asset/CMDB Configuration Virtual Security Storage Server Network IT Silos Cross-Silo Processes Incident Response Change & Compliance Provisioning Virtual Service Management Cloud Computing

5. Service Manager.. Remedy Action Request System OpenView Operations

6. Helps meet strategic IT goals through improving service delivery Replaces manual, resource- intensive, and error-prone activities Typically crosses multiple IT components, disciplines, and silos Helps meet strategic IT goals through improving service delivery Replaces manual, resource- intensive, and error-prone activities Typically crosses multiple IT components, disciplines, and silos Opalis provides IT Process Automation (ITPA), also known as Run Book Automation (RBA), which is the ability to orchestrate and integrate IT management tools through workflows.

7. CMDB / Asset DB / CMS Server Network Storage Client Infrastructure Microsoft HP IBM EMC BMC Custom Apps VERITAS VMware IT Enterprise Management Applications CA IT Process DC Consolidation | D.R. | ITIL/ITSM | Provisioning | RBA | Security | Virtualization IT Process DC Consolidation | D.R. | ITIL/ITSM | Provisioning | RBA | Security | Virtualization Automation Platform OPALIS Integrated Data Bus Integration Packs, CLI (SSH, C:), Web Services, SNMP, Java,.Net Integrated Data Bus Integration Packs, CLI (SSH, C:), Web Services, SNMP, Java,.Net

8. Operations Manager Configuration Manager BMC Remedy Service Desk Test & Diagnostics Infrastructure Service Manager

9. Service Manager Operations Manager Workflow + Data Bus New Event Details Verify Fault Run DiagnosticCI & Related Service Data Diagnostic Results CI & Effected Service Data SD1 Incident ID Verification Result SD1 Incident Details SD2 Incident ID SD1 Incident ID SD2 Incident ID BMC Remedy Service Desk Lookup CI Event Details Fault Verification Diagnostic Results Test & Diagnostics Infrastructure Configuration Manager

10. Automate provisioning, resource allocation and retirement Extend virtual machine management to the cloud Virtual Machine Life-Cycle Management Orchestrate incident management and resolution Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) Incident Management Scale automated configuration across platforms and tools Ensure reliable change with intelligent workflow branching Change and Configuration Management Integration for some System Center Products to be released in 2010

13. Microsoft Active Directory Microsoft Systems Management Server Microsoft Operations Manager Microsoft Configuration Manager** Microsoft Virtual Machine Manager** Microsoft Data Protection Manager ** Microsoft Service Manager** BMC Atrium CMDB BMC Remedy AR System BMC Event Manager BMC Patrol BMC BladeLogic Operations Manager CA AutoSys CA eHealth CA Service Desk CA SPECTRUM CA Unicenter NSM HP Operations for UNIX HP Operations Windows HP Operations Solaris HP Network Node Manager HP Service Desk HP Service Manager HP Asset Manager HP iLO 2 FTP Symantec VERITAS NetBackup IBM Tivoli Enterprise Console IBM Tivoli Netcool/Omnibus IBM Tivoli Storage Manager EMC Smarts InCharge VMware VI / vSphere UNIX Integration** **Roadmap 2010

17. Integration Pack for UNIX Integration Pack For Linux Redhat, Suse Workflow Catalog Hotfix Roll Up Console Installer Update Opalis V-Next Windows Server 2008 and 2008 R2 support Integration Packs: Service Manager 2010 Configuration Manager 07 R2 VMM 2008 R2 DPM 2010

18. 18

20. Integration Packs Integration Packs Process Catalogs Automation Platform 11 Action ServersData Store (Run processes) GUI (Store process logic)(Design, manage, report) Workflow Designer Operator’s Console Opalis Integration Server