2. With the new changes to OSOS you may need to complete the following steps: 1.Open IExplorer / Tools / Internet Options / Delete Browsing to clear all of the cookies from verion 6.3.xx 2.Select Tools / Compatibility View and re-add ny.gov to Compatibility View 3.Close all IExplorer windows that are open 4.Re-start the login process for NYESS and all now should work correctly

3. Announcements

5. Welcome Message

7. New Tab

9. Customer Search Search by a partial SSN Enter multiple SSN & OSOS IDs in Quick Search Search options can be saved Search options can be sorted Export search data Additional O*Net Fields in Job Criteria tab Search using the “Enter” button on keyboard

10. Customer Search Search by a partial SSN

11. Full SSN Partial SSN

12. Customer Search Enter multiple SSN & OSOS IDs in Quick Search

13. Text Field Copied & Pasted from Excel

15. Customer Search **Note – you cannot search by OSOS ID and SSN at the same time

17. Customer Search Search options can be saved Search options can be sorted

18. Sort Options tab

20. Customer Search Export search data

21. Exports all Pages Select Export Click Arrow

22. Customer Search Search using the “Enter” button on keyboard

23. Select Enter

25. Cursor in Text Field Acts as Return Key

26. Caseload Management From the Customer Search tab From the Customer Detail tab From the Employer Window and Contact Info tab View Additions or Deletions to caseload New buttons allows for easier assignment

27. Caseload Management From the Customer Search tab

28. Select Customer Add to Case Load button

29. Select Customer Remove from Case Load button

30. Caseload Management From the Customer Detail tab

31. Add to Case Load button

32. Caseload Management View Additions or Deletions to caseload

33. My Case Load Tab Customer or Employer Refresh button

34. Funding

36. Inbox Reminders for Unfunded Services

37. Inbox Reminders for Unfunded Service

38. Comments and Activity Display

39. Chronological order

41. New Defaults added to Work History

42. Salary Units 40 Hours/week

43. Technical Issues- Please include NYESS in the Subject Line helpdesk@omh.ny.gov (518) 474-5554