1. Improving Volunteer Engagement MAVA Conference May 2013 Presented by Erin Spink

2. Agenda What is volunteer engagement? Theories and models Criteria and conditions Strategies to measure and improve engagement Questions to ask }

3. POP QUIZ !

4. What is Volunteer Engagement?

5. How is (employee) engagement described? Energized performance, the opposite of burnout How you do what you’re supposed to be doing! Giving your head, hands and heart Not an attitude, not extra-role or voluntary behaviour

6. Theories and Models

7. Psychological Presence W.A. Kahn (1990) ENGAGEMENT

8. Psychological Presence: Behavioural Dimensions

9. 8 Drivers of Employee Engagement Trust and Integrity Nature of the job Line of sight between individual contribution and company or team performance Career growth opportunities Pride about company The co-workers and team members Employee development Personal Relationship with one’s immediate manager Conference Board of Canada, 2007

10. Criteria & Conditions Job characteristics Organization culture and practices Supervisor nature and decisions Rewards and recognition Procedural justice Distributive justice ENGAGEMENT A. Saks (2006)

11. Measuring Volunteer Engagement

12. Improving Volunteer Engagement

13. QUESTIONS

14. erin.spink@yahoo.ca