1. Copyright Novare Consulting Delivering Strategic Objectives Using Change Management

2. Copyright Novare Consulting Novare Consulting Services P3M Specialists Tailored Training Programmes Accredited Training Programmes E-Learning Solutions P3M Frameworks Assist in building PPM Communities Connecting business to the P3M Resources they need

3. Copyright Novare Consulting Our 15 Training Accreditations PRINCE2®, MSP®, MoP®, P3O®, M_o_R®, MoV® are registered trade marks of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited. The APMG-International Agile Project Management and Swirl Device logo and the APMG-International Change Management and Swirl Device logo are trade marks of The APM Group Limited.

4. Copyright Novare Consulting Strategy, Portfolios, Programmes & Projects

5. Copyright Novare Consulting Question Do you have a Portfolio Management process? A Programme Management process? A Project Management process? Are we good at processes?

6. Copyright Novare Consulting Strategy, Portfolios, Programmes, Projects & P3O How many, how much investment and how long? Strategy Portfolios Programmes Projects P3O Governance

7. Copyright Novare Consulting Who Do The Changes Impact? Strategy Portfolios Programmes Projects P3O Governance

8. Copyright Novare Consulting P3M Delivers Strategic Objectives Processes are important but people deliver change Key Focus of Change Management

9. Copyright Novare Consulting Portfolios & BAU Programmes and Projects Benefits Strategic Objectives

10. Copyright Novare Consulting People and Change Programmes and Projects Benefits Strategic Objectives

11. Copyright Novare Consulting Question What takes priority? –Business As Usual –Business Change –All of the above How much change can people deliver? How much change can people absorb?

12. Copyright Novare Consulting Change Presents Challenges Late projects/programmes that break promises Over budget projects/programmes that diminish BAU funding Demand and supply for resources causes conflict when BAU is ignored Change fatigue Unnecessary operational disruption Changes implemented at the busiest time for operations The impact on people is not understood

13. Copyright Novare Consulting What skills does a good P3 Manager need? We Need Strong Interpersonal Skills Negotiation Motivation Political & cultural awareness Conflict management Influencing Coaching Trust building Leadership Communication Decision Making Team building

14. Copyright Novare Consulting We Also Need to Consider Change Management

15. Copyright Novare Consulting Individuals Going Through Change

16. Copyright Novare Consulting Motivation Towards the Change Depends on the changes being introduced Need to motivate users and stakeholders – remember WIFM Trick is that these people motivate themselves to support or oppose the change Change needs clarity of vision Need to understand the forces for and against the change

17. Copyright Novare Consulting Example: Hertzberg Two Factor Theory Motivators Achievement Recognition Responsibility Advancement Work Content De-Motivators Company Policy Administration Salary Supervision Working Conditions

18. Copyright Novare Consulting An Effective Change Team

19. Copyright Novare Consulting Tuckman Team Development Used for PPM teams but rarely for BAU teams

20. Copyright Novare Consulting Example: Belbin Roles

21. Copyright Novare Consulting Change Has an Impact on BAU Teams Too Management Matrix Work ParallelVirtual Network Change Project

22. Copyright Novare Consulting Leading Change Focussing people to work towards a common goal Ability to get things done through others Respect & trust rather than fear & submission Critical at the start of a projects when emphasis on communicating the vision What is your preferred leadership style?

23. Copyright Novare Consulting Leadership Styles

24. Copyright Novare Consulting Coaching Way of developing people to higher levels of competency & performance Helping people recognize their potential through empowerment & development Coaching focusses on turning a “can’t do” situation into a “can do” one There ’ s no such word as “ Can ’ t ”

25. Copyright Novare Consulting Managing and Leading

26. Copyright Novare Consulting Political & Cultural Awareness Organizational politics are inevitable Use politics & power to facilitate success Ignoring politics can lead to failure Understand & capitalize on cultural differences Manage cultural diversity amongst stakeholders by getting to know them & developing a good communication plan Organise the change well

27. Copyright Novare Consulting Organising Changes - Factors The organisation Metaphors – functional, agile, organic, flux Culture of organisation Track Record Nature of the Change Planned Emergent Transformational Complicated and Complex C = [AxBxD] >X

28. Copyright Novare Consulting 2015 Change Management Qualification Changes

29. Copyright Novare Consulting A New Approach 2013 APMG & The Change Management Institute created a new strategic partnership Led to the publication of the CMBoK - the Professional ‘Body of Knowledge’ for Change Management A step towards increasing professionalism of Change Management Based on what professional Change Managers really do...... and what they therefore need to know A credible basis for new professional examinations in Change Management Linked to professional accreditation

30. Copyright Novare Consulting Development Continues Teaches & applies the knowledge described & defined in the CMBoK 2013 CMBoK2014 Course Text

31. Copyright Novare Consulting 2015 New Exam Syllabus The scope is broader than the existing syllabus It is also much more practical It integrates human and procedural aspects of change 30-40% of material will be familiar from the existing course PRINCE2® or MSP® practitioners will be comfortable with much of it, but it is positioned from a Change Management perspective

32. Copyright Novare Consulting 1. A Change Management Perspective 7. Change Readiness, Planning & Measurement 2. Defining Change8. Project Management 3. Managing Benefits9. Education and Learning Support 4. Stakeholder Strategy10. Facilitation 5. Communication and Engagement 11. Sustaining Systems 6. Change Impact12. Personal and Professional Management 13. Organizational Considerations CMBoK Chapters in ECMH

33. Copyright Novare Consulting 1. A Change Management Perspective 7. Change Readiness, Planning & Measurement 2. Defining Change8. Project Management 3. Managing Benefits9. Education and Learning Support 4. Stakeholder Strategy10. Facilitation 5. Communication and Engagement 11. Sustaining Systems 6. Change Impact12. Personal and Professional Management 13. Organizational Considerations Examined Chapters

34. Copyright Novare Consulting Further information APMG-International website: www.apmg-international.com www.apmg-international.com The Change Management Institute: www.change-management-institute.com www.change-management-institute.com APMG Change Management qualification scheme: www.apmg- international.com/ChangeManagement www.apmg- international.com/ChangeManagement The Change Management Body of Knowledge: www.change-management- institute.com/buycmbok www.change-management- institute.com/buycmbok