1. Manager as Leader
Chapter 7

2. The Importance of leadership
Managers are the people who are responsible for making sure that resources are used effectively, so that the business is successful.
In the past, it was believed that managers just had to tell employees what to do and the work was done.
When employees do not feel involved in decisions they will not be as committed to the work.
People are the most important resource of a business.
It is one of the business highest expenses
Today managers are expected to do more then to just give orders. A managers must be an effective leader.
Leadership- is the ability to influence individuals and groups to accomplish important goals.
Human relations- is the way people get along with each other.

3. The importance of leadership
Leadership Characteristics:
Understanding
Initiative
Dependability
Judgment
Objective
Confidence
Stability
Cooperation
Honesty
Courage
Communication
Intelligence

4. The importance of leadership
Developing leadership characteristics
For some people leadership is a natural characteristic
You do not need to be a manager to be a leader.
Developing leadership
Study leadership by reading books on leadership and leadership skills. classes
Participate in organizations and activities: clubs, teams, ect…
Practice at work or at school. Develop leadership skills by helping customers, complete work assignments, and by taking the initiative.
Observe leaders
Work with a mentor
Do a self-analysis and ask for feedback
Teachable
Being able to handle criticism

5. 12 Most Magical Leadership Lessons from Disney Animated Movies
Beauty and the Beast: don’t force love; earn it
Aladdin: just be yourself
The Lion King: it’s your kingdom; if you don’t fight for it, who will?
Toy Story: you’re not a space ranger… and that’s okay
Hercules: being a hero isn’t about celebrity; it’s about sacrifice
Mulan: being true to yourself is the greatest gift you can give to others
Dinosaur: the strong are morally responsible for the weak
The Emperor’s New Groove: it’s not about you
Monsters Inc.: innovation powers your world
Finding Nemo: nothing can stop you from finding what is most precious to you
The Incredibles: don’t let the mediocre silence your awesomeness
Tangled: to make your dreams come true, you’ve got to leave your tower

6. Human Relations
Managers and leaders must be able to work well with other people. Majority of a managers time is spent interacting with people. **The way people get along with each other.**
Human relations largely determines whether a manager is successful or not. They must develop effective human relations skills.
1) self understanding
2) understanding others
3) communication
4) team building
5) developing job satisfaction

7. Self Understanding
A leader must understand their own strengths and weakness.
A manager cannot be viewed as either unpredictable or unfair.
Managers must identify effective ways to communicate and work with other individuals.
Understand how you make decisions
Always need to be willing to improve and to learn.

8. Understanding Others
Leaders recognize that people in a business of ten have more things alike than different.
Recognizing similarities will help develop a stronger team.
Differences can improve a business
Leaders get to know each person and is able to identify each persons strengths and weaknesses.
They will not treat everyone the some but will attempt to involve each person that is beneficial for the company.

9. Communication
Leader must have effective communication skills. There are different types.
Formal or Informal
Formal communication have been established and approved by the organization.
**Informal communication are common but unofficial ways that information moves in an organization. Respected employee**
Internal or External
Internal communication is between managers, employees, and work groups
External communication is between inside the organization and outside. Customer service

10. Communication Cont. Vertical or horizontal Oral or Written
Vertical communication moves up and down in an organization. Ex manager and employees
Horizontal communication moves across the organization at the same level. Ex Manager to Manager.
Oral or Written
Oral communication is word of mouth
Written communication are letters, notes, messages, ect…

11. Team Building
Businesses are made up of groups and teams, not individuals.
Issues with the team or group it will not be as effective for the company
Managers need group-building skills to help people understand each other and their responsibilities.
Managers need to be able to identify any problems and be able to help solve the issue quickly.

12. Developing Job Satisfaction
Managers can influence how employees feel about their jobs on a daily basis.
Many things can lead to job dissatisfaction, such as regular assignments employees do not like or do not feel prepared for.
Poor working conditions
Daily difficulties
When managers pay attention to needs and concerns of individual employees, employees appreciate the effort.

13. Influencing People Effective leaders must be able to influence members
Position Influence: is the ability to get others to accomplish tasks because of the position the leader holds. Ex promotion
**Reward Influence**: results from the leader’s ability to give or withhold rewards. Positive or negative
Expert Influence: arises when a group member recognize that the leader has a special expertise in the area. Ex successful salesman
Identity Influence: stems from personal trust and respect members have for the leader. Best interest of the team
If a manager is not viewed as an expert and is not well liked they will have to rely on position and reward influence.
Most leaders try to develop expert and identity influence.

14. Pros and Cons of Different Leadership Styles
Managers approach the task od leading a group in different ways based on their leadership style.
**Leadership style**: is the way a manager treats and directs employees.
**Tactical Management**: is where the manager is more directive and controlling. Close contact with employees to make sure the task is completed on time. **Deadlines**
Strategic Management: is where managers are less directive and involve employees in decision-making. Trust employees to work without direct supervision and seek advise on important decisions.
Mixed Management: The combined use of tactical and strategic management

15. Employer/Employee Relations
Managers and employees want their business to succeed. Both do not always have the same goals
Managers must make sure the company makes a **profit**, so they get more work done at a lower cost.
Employees are more concerned about pay, working conditions, and job security.

16. Labor Unions
In the 20th century many US business did not treat their employees well. Thus creation on labor unions.
Labor Union is an organized group of employees who negotiate with employers about issues such as wages and working conditions. Represent a large number of employees.
1940 and 1950 more than 1/3 of US labor force was unionized.
**Today that number has greatly reduces to less then 15%**