1. Presented by Homer F. Rodgers, Assistant Deputy Director Arizona Department of Veterans’ Services Arizona State Veteran Home - Phoenix Janice K. Brewer Governor Joey Strickland Director

2. In the beginning… Since we were one of the State’s chosen for the first round of surveys, there was anticipation on the part of Administration and staff….unsure of what to expect!!!

3. What did we find out??? Team monitor was in place with the team as they surveyed. The team was extremely professional in their approach. The surveyors explained about the potential deficiencies – taught not preached. Explained the issues encountered as they went, and reminded us daily that we could fix.

4. What did it teach us??? In my 38 years in healthcare, this was the best process I have seen. Made us much more ready for CMS survey afterward. We came from a place where there were mediocre surveys in the past, partly due to our inability to learn from the process. This new process allowed us to learn as we went and correct. I hope that the survey process continues as it did when the monitor was in place for ours.

5. If you want to look hard, look here.. Remember that CMS surveys require a systemic approach to the development of processes. The Life Safety is still the most stringent. Keep tabs on your current regulations – cause that’s what they are looking at.

6. As it was in the end…. We felt the process was extremely professional; We learned from the surveyors – who took the time to teach; We had the ability to fix our problems before they became continued deficient practice; And we are all better for it! Questions for me???