1. Group Conflict Management1 1 1 1 1 1 1

2. THE BOMB SHELTER EXERCISE
The following 15 people are in an atomic bomb shelter.
An atomic attack has occurred.
These 15 people are the only humans left alive on earth.
It will take 2 weeks for the radiation level to subside to a safe level.
Food and supplies can sustain seven people for 2 weeks.
The decision as to who will "survive" must be unanimous.
ONLY SEVEN PEOPLE CAN SURVIVE
IN THIS SITUATION! 1 2

3. Dr. Dane. African-American, 35, married, one child (Bobby), no religious affiliation, PhD in history, college professor, good health, active physically, enjoys politics.
Mrs. Dane. White, Jewish, 38, BS and MS in psychology, counselor in a mental health clinic, good health, one child (Bobby), active in community activities.
Bobby Dane. Bi-racial, (white mother & black father), 10, attended social education classes for 4 years, mentally retarded, IQ of 70, good health, enjoys pets.
Mrs. Garcia. Hispanic, 33, raised Catholic, 9th grade education, exotic dancer, prostitute, good health, in a foster home as a child, was attacked by foster father at age of 12, ran away from home, returned to reformatory where she stayed until 16, has a child, 3 weeks old (Jean).
5. Jean Garcia. Three weeks old, Hispanic, good health, nursing for food. 5

4. Mrs. Evans. African-American, 32, Protestant, BA and MA in elementary education, teacher, divorced with one child (Mary), good health, outstanding teacher, enjoys working with children.
7. Mary Evans., African-American , 8, Protestant, 3rd grade, excellent student, good health.
John Jacobs. Asian, 13, Protestant, 8th grade, honor student, good health.
9. Mr. Newton. White, 26, atheist, starting last year of medical school, known to have homosexual tendencies, good health, and wears “freaky” clothes.
10. Mrs. Clark. White, 26, Protestant, college graduate in engineering electronics, married, no children, good health, enjoys outdoors sports, grew up in the inner-city. 5

5. 11. Sister Mary Kathleen. White, 35, Catholic, college graduate, English major, Nun, middle class American, good health.
Mr. Black. White, 51, Mormon, high school graduate, mechanic, "Mr Fix it," married, in good health.
Miss Harris, Hispanic, 21, Protestant, college senior, nursing major, likes people, good health, enjoys outdoor sports.
14. Father Flanagan. African-American, 37, Catholic, college, seminary experience, priest, active in civil rights activities, criticized for his liberal views, good health, former college athlete.
15. Dr. Lee. Asian-American, 66, MD, general practitioner, has had two heart attacks in the past 5 years, but continues to practice medicine. 5

6. CONFLICT MANAGEMENT TOOL
High
Assertiveness
Concern for Self
Low
Assertiveness
Concern for Others
Low Cooperation
High Cooperation
Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial
and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. 1 1

7. COMPETING Competition Concern for Self Concern for Others High
High
Assertiveness
Competition
Concern for Self
Low
Assertiveness
Concern for Others
Low Cooperation
High Cooperation
Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial
and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. 1 1

8. ACCOMODATING Competition Accommodation Concern for Self
High
Assertiveness
Competition
Concern for Self
Accommodation
Low
Assertiveness
Concern for Others
Low Cooperation
High Cooperation
Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial
and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. 1 1

9. AVOIDING Competition Accommodation Avoiding Concern for Self
High
Assertiveness
Competition
Concern for Self
Low
Assertiveness
Avoiding
Accommodation
Concern for Others
Low Cooperation
High Cooperation
Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial
and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. 1 1

10. COMPROMISING Competition Avoiding Accommodation Compromise
High
Assertiveness
Competition
Concern for Self
Compromise
Low
Assertiveness
Avoiding
Accommodation
Concern for Others
Low Cooperation
High Cooperation
Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial
and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. 1 1

11. COLLABORATING Competition Compromise Avoiding Accommodation
High
Assertiveness
Competition
Collaboration
Concern for Self
Compromise
Low
Assertiveness
Avoiding
Accommodation
Concern for Others
Low Cooperation
High Cooperation
Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial
and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. 1 1

12. Competition Collaboration Compromise Avoiding Accommodation
High
Assertiveness
Competition
Collaboration
Concern for Self
Compromise
Low
Assertiveness
Avoiding
Accommodation
Concern for Others
Low Cooperation
High Cooperation
Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial
and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. 1 1

13. Filley’s Antecedents to Conflict
Association of the
parties
Need for Consensus
Behavior regulations
Unresolved prior
conflicts
Ambiguous jurisdictions
Conflict of Interest
Communications barriers
Over-dependency of one party
Differentiation in organization 1 1

14. DEFENSE MECHANISMS Attention Getting Rationalization Compensation
Identification
Projection
Insulation
Regression
Repression
Fantasy
Negativism
Scapegoating 1 1