1. First Capital Connect St Albans City & District Council Overview & Scrutiny (Public Services) Committee 13 July 2011 Neal Lawson Managing Director First Capital Connect Larry Heyman Integration & Partnership Manager First Capital Connect

2. Trains on the Thameslink route Above: Class 319 – 86 x 4-carriage units Left: Class 377 Electrostars 23 x 4-carriage units

3. FCC – TL Performance Period 3 2011 91.99% of trains arrived on time in Period 3 against a target of 90.24% and 88.22% last year and 91.22% in 2009/10 Period 3 ending 25 June 2011 Moving Annual Average (MAA) PPM at end of Period 3 is 88.78% compared with 86.55% last year

4. TL Delay Minutes Responsibility  Period 1 % Variance of Total to target FCC: 4130, target: 5,552, variance: -1,42224%-25.6% Network Rail: 10,457, target: 9,722, variance: 73561%+7.6% Other TOCs: 2,540, target: 3,519, variance: -979 15%-27.8%  Period 2 FCC: 6,215, target: 5,315, variance: 90035%+16.9% Network Rail: 9,009, target: 9,439, variance: -43051%-4.6% Other TOCs: 2,400, target: 3,290, variance: -89014%-27.1%  Period 3 FCC: 3,336, target: 5,314, variance: -1,97820%-37.2% Network Rail: 9,562, target: 9,834, variance: -27258%-2.8% Other TOCs: 3,545, target: 3,290, variance: 25522%+7.7%

5. Improving customer information  New Blackberry App for staff will be rolled out to staff over the summer in order to provide instant real-time information and alternative travel advice to customers.  Further enhancements to the website which now saves your details and preferences.  Expanding coverage of roving microphones to improve customer information – coming to St Albans in approx 4 weeks  Established automatic ticket acceptance with all London and South East operators during major disruption so it happens quicker and more efficiently

6. Twitter  9am – 5pm Monday – Friday service launched early May  Now reaching 4800 followers  Expanded hours to 7am – 10pm and weekends in June  Will be a major growth area for us and the rest of the rail industry in customer information, as will other social media platforms

7. Cycle Parking in St Albans & Harpenden St Albans  Installed beginning of May 2011  Increased the amount of cycle spaces available by 92 Harpenden  New cycle parking opened 4 April 2011  Increased the number of available cycle spaces from 158 to 260 on west side of station

8. New trains – from 2015  Fixed length – 8 and 12 car  Lightweight  Walk-through  2+2 seating  Cutting-edge information systems  Has to achieve 40,000 MPC before it can achieve final acceptance

9. Our build up to December 2011  First 12-carriage trains, in peak: three AM, three PM – an extra 732 seats each peak  Blackfriars: rejoins the Tube, new entrance on south bank  Farringdon: new Thameslink ticket hall in Turnmill Street  W Hampstead: new station building plus footbridge with lifts to all platforms Great improvements for Thameslink route customers

10. End of route closures across London in May 2012  The Thameslink route has been closed from St Pancras to London Bridge every night and almost every weekend since December 2008  Huge inconvenience for our customers, especially those heading to airports and leisure destinations such as Brighton The coast is clear in May 2012

11. Network Rail Martin Frobisher – route director

12. SAFETY Safety

13. Safety - trends in fatal train accidents Fatal train accidents 0 1 2 3 4 5 6 7 8 9 10 11 1948195019521954195619581960 19621964 196619681970197219741976197819801982 198419861988 19901992 1994199619982000 20022004200620082010 Train accidents with passenger or workforce fatalities Average number over the preceding 10 years

14. How does our safety record compare to the rest of Europe? Ten largest EU railways (by train km) FWSI per million train km 0 0.02 0.04 0.06 0.08 0.1 0.12 PolandCzech Republic ItalySpainAustriaFranceGermanyNetherlandsUKSweden Normalised Workforce FWSI Normalised Passenger FWSI

15. Safety Service reliability

16. 16 Winter Index (freeze days – 20yr trend)

17. Extreme Weather Points heating improvements 100 Km of conductor rail heating £10m investment in DC snow & Ice treatment trains

18. Thameslink Project Works Proceed on sight signals Power supply upgrades New crossovers & turnbacks Vine St Mill Hill Broadway Borehamwood

19. Thameslink Project Works

20. Local operational improvements Flashing yellow signals –Harpenden Junction –Radlett Junction Revised tripping instructions Mobile operations managers trained to remove obstacles from overhead lines

21. Intelligent infrastructure

22. Any Questions ?