1. Understanding Emotional Intelligence (EQ)
Becky Sandifer, Phd
Certified Executive Coach
ExecutiveTalk Solutions
I don’t want to be at the mercy of my emotions. I want to use them, to enjoy them, and to dominate them. Oscare Wilde, Irish Writer and Poet – The Picture of Doran Grey.

2. Road Rage

3. Mistakes Publicly Exposed

4. Like Nails on a Chalkboard

7. What Got You Here Won’t Get You There
Marshall Goldsmith

8. Emotional Intelligence Explained
It includes knowing your feelings and using them to make good decisions; managing your feelings well; motivating yourself with zeal and persistence; maintaining hope in the face of frustration; exhibiting empathy and compassion; interacting smoothly; and managing your relationships effectively.

9. University of Illinois, Aron Barbey
We tend to think of reason and emotion as being two different things, but it turns out that there may not be a choice between the heart and the head. A University of Illinois team, led by neuroscience professor Aron Barbey, has made the first detailed 3D map of emotional and general intelligence in the brain, that shows a strong overlap of general and emotional intelligence. Reason and emotions aren’t opposites, but rather two types of intelligence or, perhaps, two aspects of one intelligence. Reason comes under the heading of general intelligence. That covers higher-order mental processes that include reasoning, attention and perception, and memory and language. Emotions are described as emotional intelligence, which takes in perceiving, immediate processing and applying emotional and social content, information and knowledge.
There are a number of theories about how general and emotional intelligence are related. One generally accepted view is that they’re associated with different parts of the brain, with general intelligence in the prefrontal cortex and emotions residing in the limbic system, which includes the hippocampus and the amygdala. However, there hasn’t been much empirical evidence to support this idea, and the Illinois study indicates that general and emotional intelligence share a great deal of brain real estate.
University of Illinois, Aron Barbey

11. Personal Competence
Self-Awareness
Recognize the signs
You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.

12. Emotional Intelligence Resource
by Travis Bradberry & Jean Greaves

13. Self-Awareness Strategies
Quit treating your emotion as good or bad
Observe the ripple effect from your emotions
Lean into your discomfort
Know who you are and what pushes your buttons
Don’t be fooled by a bad mood
Don’t be fooled by a good mood, either
Stop and ask yourself why you do the things you do
Visit your values
Check Yourself
Spot your emotions in books, movies, tv, and music
Seek feedback
Get to know yourself under stress
Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

14. Personal Competence
Self-Management
Out of control emotions
You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

15. Self-Management Breathe right Create an emotion vs reason list
Make your goals public
Count to 10
Sleep on it
Talk to a skilled Self-Manager
Visualize yourself succeeding
Clean up your sleep hygiene
Focus your attention on your freedoms, rather than your limitations
Speak to someone who is not emotionally invested to your problem
Learn a valuable lesson from everyone you encounter
Put a mental recharge into your schedule
Accept that change is just around the corner

16. Emotional Hijacking Quick, sudden reaction Very strong emotion
In the end, you realize you did something really inappropriate

17. Social Competence
Social Awareness
You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

18. Social Awareness Strategies
Greet people by name
Make timing everything
Develop a Back-pocket question
Clear away the clutter
Live in the moment
Go on a 15-minute tour
Practice the art of listening
Go People Watching
Understand the rule of the culture game
Test for accuracy
Step into their shoes
Seek the whole picture
Catch the mood of the room

19. Social Competence Involves how we: Influence others Communicate
Relationship Management
Involves how we:
Influence others
Communicate
Resolve conflict
Lead
Act as a change catalyst
Collaborate and cooperate
Work in a team

20. Relationship Management Strategies
Enhance your natural communication style
Avoid giving mixed signals
Take feedback well
Build trust
Don’t get mad on purpose
Don’t avoid the inevitable
Complement the person’s emotions or situation
When you care, show it
Explain your decisions, don’t just make them
Make your feedback direct and constructive
Align your intention with your impact
Offer a “fix-it” statement during a broken conversation
Tackle a tough conversation
When stoplights aren’t working, it’s every man for himself – avoiding giving mixed signals.

21. Becky Sandifer, PhD