1. Notional Management Model Applications Management Business Enabling Applications Workforce Enabling Applications Cross-Cutting Support Applications Service Office Management Customer Relationship Management

2. Service Executive Management (SEM) Office Service office management Framework and integration External reporting Strategic planning and communications PMO functions Organizational change management Business office liaison Cross-cutting processes (formulation, documentation, oversight) Release management Portfolio management responsibilities (intersection of technical/vertical/ horizontal roadmaps) Portfolios Financial (including Procurement, Logistics) Identity Management and Authentication (ICAM) Science & Engineering (PLM/PDM) Human Capital (WebTADS, STARS) Collaboration (SharePoint, ExplorNet) Operating Tools (NISM) New Portfolios Portfolios Financial (including Procurement, Logistics) Identity Management and Authentication (ICAM) Science & Engineering (PLM/PDM) Human Capital (WebTADS, STARS) Collaboration (SharePoint, ExplorNet) Operating Tools (NISM) New Portfolios

3. Customer Relationship Management (CRM) Team Provides primary interface and liaison with customer as entry point for all application/service provided activity Advocates services to Centers and Agency Strategic focus Functional LOB view Center view Product line view (base level services w/o stakeholder/owner) 3 dimensions of customer focus Agency In-house Center customers Potential Center customers Customers: OCFO OHCM OCIO NSSC OPS MSFC Other Centers OE OSI OP MDs Customers: OCFO OHCM OCIO NSSC OPS MSFC Other Centers OE OSI OP MDs

4. Business Enabling Applications Team Tactical/operational focus Manages vendor relationships May perform specific technical activities such as highly-regulated or sensitive configuration Oversight/understanding of technical solutions and technology roadmap Interfaces frequently with contractor counterparts in operational support matters Financial systems Procurement systems Logistics systems Financial systems Procurement systems Logistics systems

5. Workforce Enabling Applications Tactical/operational focus Manages vendor relationships May perform specific technical activities such as highly-regulated or sensitive configuration Oversight/understanding of technical solutions and technology roadmap Interfaces frequently with contractor counterparts in operational support matters Human Capital and Workforce systems PLM/PDM OE applications Collaboration Tools Human Capital and Workforce systems PLM/PDM OE applications Collaboration Tools

6. Cross-Cutting Support Applications Provides support for cross-cutting technology platforms such as BI, ESB Tactical/operational focus Manages vendor relationships May perform specific technical activities such as highly-regulated or sensitive configuration Oversight/understanding of technical solutions and technology roadmap Interfaces frequently with contractor counterparts in operational support matters Architects platform and tool standards and their evolution ESB CIMA ICAM BI Internal Support systems ESB CIMA ICAM BI Internal Support systems