1. William H. Bowers – whb108@psu.edu User-Centered Product Teams Torres 4

2. William H. Bowers – whb108@psu.edu Topics Introduction Introduction Ergonomics of Software Development Ergonomics of Software Development Required Skill Areas Required Skill Areas Implications of Software Development Implications of Software Development

3. William H. Bowers – whb108@psu.edu Topics Required Technical Skills Required Technical Skills Team Attributes Team Attributes Development Skills Development Skills Skill Building Skill Building Manager Skills Manager Skills

4. William H. Bowers – whb108@psu.edu Introduction UI design is complex UI design is complex Requires large skill set Requires large skill set Lack of skills = high risk for project Lack of skills = high risk for project Skills generally not taught Skills generally not taught Learned on the job Learned on the job

5. William H. Bowers – whb108@psu.edu Ergonomics of Software Development Software development process is difficult Software development process is difficult Most software and UI’s are average quality Most software and UI’s are average quality Multitude of issues and trade offs Multitude of issues and trade offs

6. William H. Bowers – whb108@psu.edu Required Skill Areas Ability to work with many different people Ability to work with many different people Understand business users, processes Understand business users, processes Understand future needs and goals Understand future needs and goals Translate ambiguous requirements into specifications Translate ambiguous requirements into specifications Flexibility Flexibility

7. William H. Bowers – whb108@psu.edu Implications of Software Development Challenges are 80% people, 20% technology Challenges are 80% people, 20% technology Critical goals Critical goals –Effective delivery of product –Meet requirements Usability Usability UI UI Consistency Consistency

8. William H. Bowers – whb108@psu.edu Required Technical Skills UI interface engineering UI interface engineering UI software engineering UI software engineering Graphics and media engineering Graphics and media engineering Information engineering Information engineering Usability engineering Usability engineering Business engineering Business engineering

9. William H. Bowers – whb108@psu.edu Team Attributes Personnel with both hard and soft skills Personnel with both hard and soft skills Entrepreneurial spirit Entrepreneurial spirit Market (business) driven Market (business) driven Team oriented Team oriented User oriented User oriented

10. William H. Bowers – whb108@psu.edu Development Skills Programming language Programming language OS knowledge OS knowledge UI design & development UI design & development OO analysis, design and programming OO analysis, design and programming Cross platform tools Cross platform tools Written and oral communication Written and oral communication

11. William H. Bowers – whb108@psu.edu Skill Building Formal classes Formal classes Self study Self study Small first steps Small first steps Iterate Iterate Practice Practice

12. William H. Bowers – whb108@psu.edu Manager Skills People/team management People/team management Planning Planning Training Training Manage technology introduction Manage technology introduction Organization behavior Organization behavior

13. William H. Bowers – whb108@psu.edu Questions & Discussion