1. Automotive Warranty System 1

2.  Challenges faced by CIO  Our Solution  Our Methodology  Cloud Based Architecture  Clientele  Highly customizable Rules Engine  Features  Business Benefits and ROI  Case Study Agenda 2

3. CIO’s Challenges  Increased Warranty costs  Increased Warranty claim processing time  Inefficient supplier cost recovery process  Complex systems and with no comparable ROI  Missed revenue opportunities  No reporting or insufficient reporting  Decreased product quality as a result of inefficient root cause analysis 3

4. Our Solution - AWS

5. Cloud Based Architecture  Multiple hosting options available, both internal (on premise) and cloud based  Online browser based system with minimum installation required  Provides APIs/Web Services to integrate to ERP and CRM Systems including SAP, JD Edwards, Siebel, Salesforce.com, BAAN & Lawson  Technology driven – Built on top of an open architecture utilizing open source tools & standards provides a means to keep the cost down and increase efficiency, scalability and extensibility

6. Our Methodology Key Features  Claim Processing, Authorization, Tracking and Automated Claim Adjudication  Parts Return & Supplier Recovery  Service Contract/Extended Warranty  Early Warning System/Warranty Analytics  Configurable Business Rules Engine  Document Management/ Workflow Engine  Seamless integration with the Dealer business management system What we deliver?  Mature Product with 5 years of Active Use Among over 1,000 Customers  Versatile/Flexible Design for All Industries, Particularly Automotive  Industry Standard Warranty Claim Process Enabled with Latest Technology Tools  Comprehensive – addressing all aspects of claims processing  Extensive and integrated modules for parts return, supplier recovery and defect identification  Structured and unstructured data capture

7. Clientele  3 Major automotive manufacturers with large dealer network and heavy warranty claim transaction volume  Deployed to more than 500 OEM users  eWCP is being used by 600+ dealerships with total number of users exceeding 4000

8. Highly customizable Rules Engine  eWCP is equipped with a very sophisticated and highly customizable internal rules engine  Users can manage their own rules  A comprehensive rules editor and test engine  Complete audit trail for the rules execution  Intuitive rules editor  Supports complex rules with multiple conditions  As an example, the rules engines can act as a gateway to pre-validate a warranty claim submitted by a dealer. The integrated rules engine can scrutinize the data and inputs to assess whether the proposed claim is appropriate

9. Failure Codes - VMRS 2000 standards 9

10. Intuitive Claim Entry Repair entry based on VMRS 2000 standards Allows document/ photo attachments

11. Two Way Communication Allows immediate communication Between dealers and OEM throughout claim lifecycle

12. Claims Processing Claims Processing – Adjustments and Audit Log Enabled

13. Automated Authorization User defined Rule Based Processing

14. Rules Admin 14 Rule Definition and Rule Based Processing

15. Reports/Analytics OLAP Based Supports Slicing and Dicing Multi-Dimensional Multiple Export Capabilities

16. Business Benefits  Reduced expenses related to warranty claims and processing as much as 25 percent.  Better customer relationships, driving improved customer loyalty and continued sales.  Higher levels of quality by improving the information flow about product defects and their source.  Improved revenue streams through sales of extended warranties and additional related products.  Minimal Impact to IT Infrastructure and Personnel  Platform as a Service (PaaS) /Software as a Service (SaaS) enabled  Provides APIs/Web Services to integrate to ERP and CRM Systems including SAP, JD Edwards, Siebel, Salesforce.com, BAAN & Lawson  Embedded Analytical/OLAP tool  Cloud enabled 16

17. ROI How much potential business value exists with a company using Allied Digital’s Automotive Warranty System? Consider a hypothetical automotive company with $1 billion in Annual revenues and warranty expenses of 3% of sales revenue Potential savings would be:  $5 million in savings from better claim processing and adjudication  $500,000 in administrative cost reduction  $1 million in recovery of costs from suppliers  $3 million in cost savings from increased quality This is more than $9 million in annual savings 17

18. 18 Case Study: AWS Implementation for a Leading Ambulance/Fire Truck Manufacturer  Improve dealer and customer satisfaction by providing real time warranty claim tracking system  Support and quality issues  Raising warranty costs and warranty claim processing expenses.  Need for quality warranty reports to improve product development process  Inability to scale up the existing warranty system Business Challenges  Conducted Due Diligence exercise through multiple workshops  Performed proof of concept using a quick prototype  Created detailed process maps and business rules document  Created detailed rollout plans  Enabled industry standard warranty process  Implemented VMRS 2000 standard  Setup master and lookup tables  Provided a standard template and scripts for data conversion  Implemented integration program with their ERP and dealer business system Our Solution  Substantial reduction in IT Spend  Substantial decrease in warranty cost and warranty processing costs.  Single dashboard reports, assisted management team to get quick update and decision making  Two way communication and instant authorization resulted in improved customer and dealer satisfaction  Improve Productivity, efficiency in processing supplier recovery  Easy compliance tracking and reporting Business Benefits