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Published byMargaretMargaret O’Neal’ Modified over 9 years ago
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Automotive Warranty System 1
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Challenges faced by CIO Our Solution Our Methodology Cloud Based Architecture Clientele Highly customizable Rules Engine Features Business Benefits and ROI Case Study Agenda 2
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CIO’s Challenges Increased Warranty costs Increased Warranty claim processing time Inefficient supplier cost recovery process Complex systems and with no comparable ROI Missed revenue opportunities No reporting or insufficient reporting Decreased product quality as a result of inefficient root cause analysis 3
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Our Solution - AWS
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Cloud Based Architecture Multiple hosting options available, both internal (on premise) and cloud based Online browser based system with minimum installation required Provides APIs/Web Services to integrate to ERP and CRM Systems including SAP, JD Edwards, Siebel, Salesforce.com, BAAN & Lawson Technology driven – Built on top of an open architecture utilizing open source tools & standards provides a means to keep the cost down and increase efficiency, scalability and extensibility
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Our Methodology Key Features Claim Processing, Authorization, Tracking and Automated Claim Adjudication Parts Return & Supplier Recovery Service Contract/Extended Warranty Early Warning System/Warranty Analytics Configurable Business Rules Engine Document Management/ Workflow Engine Seamless integration with the Dealer business management system What we deliver? Mature Product with 5 years of Active Use Among over 1,000 Customers Versatile/Flexible Design for All Industries, Particularly Automotive Industry Standard Warranty Claim Process Enabled with Latest Technology Tools Comprehensive – addressing all aspects of claims processing Extensive and integrated modules for parts return, supplier recovery and defect identification Structured and unstructured data capture
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Clientele 3 Major automotive manufacturers with large dealer network and heavy warranty claim transaction volume Deployed to more than 500 OEM users eWCP is being used by 600+ dealerships with total number of users exceeding 4000
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Highly customizable Rules Engine eWCP is equipped with a very sophisticated and highly customizable internal rules engine Users can manage their own rules A comprehensive rules editor and test engine Complete audit trail for the rules execution Intuitive rules editor Supports complex rules with multiple conditions As an example, the rules engines can act as a gateway to pre-validate a warranty claim submitted by a dealer. The integrated rules engine can scrutinize the data and inputs to assess whether the proposed claim is appropriate
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Failure Codes - VMRS 2000 standards 9
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Intuitive Claim Entry Repair entry based on VMRS 2000 standards Allows document/ photo attachments
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Two Way Communication Allows immediate communication Between dealers and OEM throughout claim lifecycle
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Claims Processing Claims Processing – Adjustments and Audit Log Enabled
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Automated Authorization User defined Rule Based Processing
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Rules Admin 14 Rule Definition and Rule Based Processing
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Reports/Analytics OLAP Based Supports Slicing and Dicing Multi-Dimensional Multiple Export Capabilities
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Business Benefits Reduced expenses related to warranty claims and processing as much as 25 percent. Better customer relationships, driving improved customer loyalty and continued sales. Higher levels of quality by improving the information flow about product defects and their source. Improved revenue streams through sales of extended warranties and additional related products. Minimal Impact to IT Infrastructure and Personnel Platform as a Service (PaaS) /Software as a Service (SaaS) enabled Provides APIs/Web Services to integrate to ERP and CRM Systems including SAP, JD Edwards, Siebel, Salesforce.com, BAAN & Lawson Embedded Analytical/OLAP tool Cloud enabled 16
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ROI How much potential business value exists with a company using Allied Digital’s Automotive Warranty System? Consider a hypothetical automotive company with $1 billion in Annual revenues and warranty expenses of 3% of sales revenue Potential savings would be: $5 million in savings from better claim processing and adjudication $500,000 in administrative cost reduction $1 million in recovery of costs from suppliers $3 million in cost savings from increased quality This is more than $9 million in annual savings 17
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18 Case Study: AWS Implementation for a Leading Ambulance/Fire Truck Manufacturer Improve dealer and customer satisfaction by providing real time warranty claim tracking system Support and quality issues Raising warranty costs and warranty claim processing expenses. Need for quality warranty reports to improve product development process Inability to scale up the existing warranty system Business Challenges Conducted Due Diligence exercise through multiple workshops Performed proof of concept using a quick prototype Created detailed process maps and business rules document Created detailed rollout plans Enabled industry standard warranty process Implemented VMRS 2000 standard Setup master and lookup tables Provided a standard template and scripts for data conversion Implemented integration program with their ERP and dealer business system Our Solution Substantial reduction in IT Spend Substantial decrease in warranty cost and warranty processing costs. Single dashboard reports, assisted management team to get quick update and decision making Two way communication and instant authorization resulted in improved customer and dealer satisfaction Improve Productivity, efficiency in processing supplier recovery Easy compliance tracking and reporting Business Benefits
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