2. OCR Cambridge National in
Health and Social Care
(Level 1/2)
R022
Communicating and working with individuals in health, social care and early years settings
survey? On who has what…

3. Communication
What types of communication are used in Health and Social Care settings?

4. Verbal – eg clarity/tone/pace/
Communication
Verbal – eg clarity/tone/pace/
empathy

5. Body language/gestures/facial expressions
Communication
Non-verbal – eg
Body language/gestures/facial expressions

6. Written – eg leaflets/letters/care plans
Communication
Written – eg leaflets/letters/care plans

7. Specialist – eg braille/sign language/advocates
Communication
Specialist – eg braille/sign language/advocates

8. Non Verbal Body Language
Non Verbal Body Language can often convey more information than verbal communication.

9. What do you think this body language means?
Excitement?
Anger?
Exasperation?

10. What do you think this body language means?
Relaxation?
Frustration?
Indifference?

11. Can our body language say one thing and our verbal communication say something else?

13. What skills and qualities does a practitioner need to find out how someone really feels?

14. professional manner
understanding
soft voice
empathy
respect
patience

15. So what may stop a person from communicating effectively with a practitioner?

16. Barriers to communication
Inadequate space
Poor lighting

17. Barriers to communication
Patronising
language
Speech difficulties

18. Barriers to communication
Noisy
environment
Inappropriate body language

19. Ways to overcome barriers
Adapting the
environment
Calm tone
Staff training

20. You will…
Understand the personal qualities that contribute to effective care.
Understand how to communicate effectively.
Be able to communicate effectively within a health, social care and early years setting.

21. Other OCR resources are available at www.ocr.org.uk
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