1. A Descriptive study of the National Civil Rights Museum at the Lorraine Motel: Who visits and why? Dr. Wanda M. Costen, Asst. Professor (wcosten@utk.edu) Dept. of Retail, Hospitality and Tourism Management The University of Tennessee- Knoxville Dr. Steven N. Waller, Asst. Professor (swaller2@utk.edu) Dept. of Exercise, Sport, & Leisure Studies The University of Tennessee- Knoxville Dr. Phyllis Qualls-Brooks (Phyllis.Qualls-Brooks@tn.gov) Assistant Commissioner, Community & Industry Relations Tennessee Dept. of Tourist Development

2. Topics of discussion Background information Data presentation Applications Future directions for research Q & A

3. NCRM at the Lorraine Motel Located at the assassination site of Dr. Martin Luther King Jr. Chronicles key episodes of the American Civil Rights Movement. Uses its collections, exhibitions, and educational programs to inspire participation in civil and human rights efforts globally. The Museum’s initial purpose was to preserve the place where Dr. Martin Luther King Jr. spent his last hours, and to secure his legacy and that of the Civil Rights Movement as a whole (http://www.civilrightsmuseum.org/mission.htm).

4. NCRM Fast Facts Gross square footage - 47,303 Exhibition square footage – 36,093 Land – 4.14 acres 2 primary structures (main Lorraine building, plus expansion building) 18 exhibits in main Lorraine building, plus AARP Voices of Civil Rights kiosk and Mohatmas Gandhi timeline and video 11 exhibits in Exploring the Legacy expansion building, plus permanent installation of Ernest C. Withers “I Am a Man” photo portfolio (http://www.civilrightsmuseum.org/factsheet.htm)

5. Visitor Attendance:1993-2009

6. YearAttendance  from Previous Year% D from Previous Year 1993 91,49300.00% 1994 94,2222,7292.90% 1995 100,9746,7526.70% 1996 103,0322,0582.00% 1997 107,8924,8604.50% 1998 104,455-3,437-10.31% 1999 120,12315,6684.04% 2000 126,8296,7065.00% 2001 134,2517,4225.60% 2002 128,358-5,893-10.46% 2003 141,54013,1829.40% 2004 154,23812,6988.23% 2005 152,795-1,443-0.94% 2006 165,61312,8187.74% 2007 188,90723,29412.33% 2008212,00023,09310.89% 2009230,000180007.80% Visitor Data 1993-2009

7. Methods NCRM Performance Management Report Visitor Survey 2008 4-page, 60-item self-administered survey administered by the Center for Non-profit Management N=353 Likert-type scale with responses rated 0-10 (0=strongly disagree, 5=neutral, 10=strongly agree)

8. Survey Demographics Overwhelming majority of respondents were women (70.0%) and African-American (59.0%). 21% visited with one child. Respondents were highly educated (82% had more than a high school education). 41% had an annual household income >$60K. 71% of respondents traveled more than 120 miles.

9. Performance relative to other museums * NCRM visitors rated their visit to NCRM higher than other museums*. Visitors reported NCRM performed higher than their expectations. Visitors were more likely to return and recommend NCRM to others. * Museums evaluated by Center for Nonprofit Management

10. Knowledge dissemination and programming 70% indicated they learned best from a chronological approach versus a thematic approach. 50% of visitors found movies and video clips most helpful. 78% of visitors requested high tech exhibits. 45% of visitors that resided within 120 miles of NCRM would return if the museum hosted ethnic and cultural events.

11. Key exhibits & primary attractions “I am a Man” ExhibitLorraine Motel balcony

12. Applications Visitors are middle to upper middle class African-Americans, who most likely benefited from the Civil Rights Movement. Recommend NCRM develop strategies to attract other racial/ethnic groups to help expand knowledge of the Civil Rights Movement in the U.S. and the work of M.L. King, Jr. Recommend NCRM conduct an in-depth study to fully understand visitors’ motivations.

13. Future directions for research Conduct an in-depth visitor motivation study in collaboration with NCRM. Further analysis of NCRM as a “dark tourism” site/attraction. Explore & document recruitment & selection processes.

14. Q & A Thank you! Questions/comments