1. Quality for Business Success Inc. A Different Research and Consulting Team 1-787-758-1003 www.qbsteam.com BankTrust Plaza Suite 1210 255 Ponce de Leon Ave. San Juan, Puerto Rico 00917 Columbus Center Alambra Plaza Suite 1460 Coral Gables, Florida 33134

2. A Different Research and Consulting Team Quality for Business Success is a Multidisciplinary Team of Researchers and Consultants specialized in Strategy Formulation and Deployment, Organizational Design, Total Quality Management Systems, Business Process Reengineering, Human Resources Development, Organizational Culture, and Institutional Change.

3. Quality for Business Success Inc. Our Mission Transform Organizations towards Higher Levels of Development, Capability, and Performance Our Vision A High-Impact Multinational Change Agent at the Individual, Organizational, and Social Level Spanning the World Puerto Rico and the Caribbean Mainland USA Latin America Spain

4. Our Team Sixty two (62) experts in the fields of Organizational Strategy, Organizational Design, Human Resources Management, Clinical and Industrial Psychology, Psychiatry, Career Management & Outplacement, Engineering, Economics, and Management

5. Executive Team Dr. Manuel A. Morales President and CEO Ph.D., University of California at Berkeley, Main Researcher and Consultant, Expert in Behavioral Sciences, Organizational Design & Transformation Eng. Ulises Pabón Executive Vice President BSEE, University of Puerto Rico, Main Researcher and Consultant, Director of the QBS Creativity Institute, Expert in Strategy Formulation and Deployment, Organizational Design, Reengineering, and High Performance Systems Eng. Ramón L. Rivera President QBS L.A. Certified Quality Engineer, Expert in Strategic Planning, Organizational Design, Quality Management Systems, and Customer Relationship and Brand Management

6. Principals Rafael Ríos CCP Vice President HR Services MBA, Louisiana State University, Expert in Human Resources Systems, Career Development, Competency Modeling, and Compensation Systems. Organizational Design, and Organizational Change Dr. Dolores del Castillo Director Psychological Services Ph.D.,Universidad Sagrado Corazón de Puerto Rico, Leads the QBS PADE System and the Emotional Intelligence Institute. Overseas the areas of Psychometric Testing, Organizational Development and Assessment Eng. Roberto Molina Industrial Engineer BSIE, University of Puerto Rico, Lead the company’s Reengineering and Statistical Process Control Team, Expert in Information and Expert Systems

7. A Wide Customer Base Manufacturing Sector Pharmaceuticals Electronics Software Bio-Engineering Chemical Consumer Products Contract Manufacturing Service Sector Tele-Communications Insurance Banking Fuel and Oil Sales Government Sector PR Supreme Court Federal Court PR Government Agencies Federal Government Agencies PR Legislature Non-Profit Sector ACODESE PR Mfg Association Chamber of Commerce Rotary Club Latin-American Association of Community Development Institutions

8. Organizational Design Strategy ProcessesRewards StructurePeople Culture Performance Behavior Direction Knowledge, Skills and Mind-Sets MotivationInformation Power

9. Strong Knowledge Foundation Systems Theory Competitiveness Theory and Strategy Formulation/Deployment Business Sector Integration Intelligence Organizational Design and Development Organizational Transformation and Change Processes Business Process Reengineering Human Behavior and Learning 6 Sigma and Process Excellence Finance and Economics Theory

10. Scope of Services Strategic Analysis Strategy Formulation Business Sector Integration Strategy Deployment Balanced Score Card Organizational Design High-Performance Work Systems Management Systems Value Chain Optimization Training and Development Cultural Transformation Change Management Corporate University 6 Sigma and Process Excellence Business Process Reengineering Quality and Customer Relationship Systems Marketing and Brand Management e-Enabled Business Processes Compensation Systems Rewards and Recognition Recruiting / Outplacement Career Management Psychological Services

11. Key Projects; Some Examples Latin-American Association of Community Development Institutions Strategic Planning and Deployment SHELL Caribbean and Central America Engineering Support Regional Organization Design and Development AT&T Latin America Region Organizational Design and Development J&J Business Unit / Shared Services Organizational Design Bacardi Corporation Strategic Planning, Business Realignment, and Business Process Reengineering Prebel Colombia Business Strategy and Organizational Development Microsoft Manufacturing Outsourcing Strategy/Implementation Intel Latin-America Logistics Team Development Itabo Industrial Park (Dominican Republic) Strategic Positioning Banco Popular / Banco de Ponce Merger Hoechst PR and Rhone-Poulenc PR Merger and Restructuring

12. A Typical Intervention Problem Situation Opportunity Challenge Solution Results Knowledge, Experience, Benchmarks, and Technologies Analysis, Synthesis, and Design Tools Research, Methods, and Processes Results Measurement and Developmental Facilitation