1. DOCLINE Users Group Meeting MLA 2012 Maria Elizabeth Collins Public Services Division National Library of Medicine National Institutes of Health U.S. Department of Health and Human Services

2. Back at the office – Karen Kraly – Lisa Theisen – Lis Unger At MLA – Maria Collins – Martha Fishel – Barbara Nicholson DOCLINE Team

3. Michelle Burda, Middle Atlantic P.J. Grier, Southeastern Atlantic Irene Williams, Greater Midwest Jim Honour, MidContinental Re Mishra, South Central Pat Devine, Pacific Northwest Marco Tamase, Pacific Southwest Mark Goldstein, New England Catherine Rossignol, Canada Network Coordinators

4. Agenda DOCLINE Today 2011 Changes Changes in Progress Upcoming Changes Resource Sharing

5. DOCLINE Today 2,818 libraries participating Over 1.68 million serial holdings records – 1.16 million print – 494,000+ e-journals (29.33%) 1.63 million ILL Requests in FY2011

6. Performance Numbers Fill Rate is 93.0% Average number of routes is 1.29 Average time to fill normal request = 1.02 days Average time to fill rush request = 0.29 days Average time to fill urgent request = 0.19 days Epub ahead of print – Fill Rate: 87.0% – Routes: 1.8 – Average time to fill: 1.05 days

7. DOCLINE 4.6 – July 2011 Loansome Doc Transfer – Search by patron name, email – Improved display of requests – Remember library’s last ship to choice Resubmit

8. Loansome Doc Transfer Search

9. DOCLINE 4.7 – September 2011 Changes to support NN/LM print retention program – MedPrint Edit holdings – national commitment Search holdings by national commitment 22 libraries – 4 submitted paperwork 242 titles

10. Participating MedPrint Libraries Creighton University Health Sciences Library East Carolina University, Laupus Campus New York State Nurses Association University of Tennessee Health Sciences Library

11. MedPrint Scope: 250 AIM / PMC titles to begin the project Distributed retention – all regions / all titles 12 copies – minimum number – NLM would be 13 th copy Period of commitment = 25 years DOCLINE will be place of record

12. MedPrint Information MedPrint web page http://www.nlm.nih.gov/psd/printretentionmain.html – Overview – List of titles – Agreement RMLs DOCLINE customer service

13. ILL Fees Max cost greater than $11 – Resource libraries: 12 of 163 (7.3%) – Primary Access Libraries: 106 of 2,033 (5.2%) – Other libraries: 65 of 587 (11.0%) Reminders: – Surcharges are additional costs – ILL Fees must comply with copyright Cost recovery Reasonable – EFTS is cost efficient billing mechanism

14. Coming This Summer DOCLINE 4.8 – Loansome Doc fixes – Internet Explorer 9 & Firefox 12 – Required changes DOCLINE 4.9 – DOCLINE minor fixes – Internet Explorer 9 & Firefox 12 (or latest) – Required changes

15. Coming Later … Upload holdings to DOCLINE – OCLC – Others??? Embargo periods – DOCLINE holdings – Routing

16. Numbers …

17. 46% decline since 2002 ILL Requests

18. * ILLs during Oct 2010 – September 2011 ILL By Library Level

19. Borrowing by Library Level

20. Lending by Library Level

21. Journal Title Use – FY2011

22. 882,827 citations used to fill 1.3 million requests Individual Article Use – FY2011

23. 28.6% of articles older than 10 years ILL by Publication Year – FY2011

24. 54% of articles older than 10 years The Lancet – FY2011

25. NEJM – FY2011 71.7% of articles older than 10 years

26. Publication Year Comparison – FY2011

27. 68% decline since 2002 Loansome Doc Requests

28. Transforming access to the collection “Investigate reasons for declining DOCLINE and document delivery use, determine if other systems are meeting user needs, and determine future direction for document delivery.” Strategic Planning: Resource Sharing

29. Goals Better understand – landscape of resource sharing of Network – challenges & successes of obtaining literature Learn more about patron and library needs Determine future direction for document delivery

30. Discussions with RMLs – What are you hearing from members? – What are you seeing & thinking? Focus groups with Network members – Broad questions Network wide survey – Range of broad and specific questions Approach

31. Themes - User If not immediately available, user skips it Generational differences – Mobile access, perceptions, expectations Accessing materials themselves Remote use of library collections, services Shift to UpToDate, DynaMed, etc.

32. Themes – Library Less money Wider access to e-journals thru consortia buying and “big deal” packages Some libraries seeing increased borrowing & decreased lending Reductions in library space Mergers, closings of libraries Licensing

33. Themes – Perfect World Everything online One seamless tool / location to access all literature Better IT support for library EMR integration for obtaining literature Stop fixing, start re-inventing

34. Analyze focus group data Network-wide survey Evaluate user input Analyze DOCLINE request data Evaluate publisher & vendor offerings Where will it lead? Next Steps

35. It Depends… Feedback Usage statistics Trends Budget Budget Change in products Change in services

36. Talk with DOCLINE Team NLM Booth – Monday: 10:00am – 12:00pm – Tuesday: 12:00pm – 2:00pm

37. Thank You

38. Discussion