2. The Hope Air “Fast Facts”  National registered charity founded in 1986  Dedicated to arranging free air transportation for Canadians who are in financial need and require non-emergency medical care outside their home communities  53,000+ flights in 22 years  Nation-wide service is unique – any age or illness group  Close to 50% of our flights are for children and their escorts  90% of all donations received are applied directly to our mission  National registered charity founded in 1986  Dedicated to arranging free air transportation for Canadians who are in financial need and require non-emergency medical care outside their home communities  53,000+ flights in 22 years  Nation-wide service is unique – any age or illness group  Close to 50% of our flights are for children and their escorts  90% of all donations received are applied directly to our mission

3. The Hope Air “Fast Facts”  Requests come directly from clients/patients and their families, as well as from professionals in the health care and social service sectors  Volunteers support our In-House Call Centre and provide office support to staff – we are only 4 staff  Hope Air will arrange over 2,300 flights this year  We do one thing, and we do it well Getting Canadians to getting better!  Requests come directly from clients/patients and their families, as well as from professionals in the health care and social service sectors  Volunteers support our In-House Call Centre and provide office support to staff – we are only 4 staff  Hope Air will arrange over 2,300 flights this year  We do one thing, and we do it well Getting Canadians to getting better!

4. What “need” does Hope Air address?  Canadians rely upon the commitment to universal, accessible health care  For many Canadians, living in rural or remote areas means distance creates a barrier to access  For many Canadians, their lack of financial means creates a barrier to access Hope Air exists to ensure that no fellow Canadians get left behind in Canada’s healthcare system.  Canadians rely upon the commitment to universal, accessible health care  For many Canadians, living in rural or remote areas means distance creates a barrier to access  For many Canadians, their lack of financial means creates a barrier to access Hope Air exists to ensure that no fellow Canadians get left behind in Canada’s healthcare system.

5. Who does Hope Air assist?  Canadians helping Canadians  Need to travel for non-emergency medical care  Flying is the “best” means to get to their medical appointment  Care is covered by their provincial health plan  Financial need  Escort may also fly  Any age and any illness group  Coast to coast assistance  Canadians helping Canadians  Need to travel for non-emergency medical care  Flying is the “best” means to get to their medical appointment  Care is covered by their provincial health plan  Financial need  Escort may also fly  Any age and any illness group  Coast to coast assistance

6. How does Hope Air “qualify” its clients?  4 stage process:  Information gathering from the Client and/or social worker  Client details  Reason for flight  Assessment of financial need  Personal/family income level  Community LICO rating  Doctor confirmation: from both the referring doctor and the appointment doctor (specialist/surgeon)  Need & able to fly  Need for a medical escort  Flight inventory which can be utilized  Commercial airlines  Volunteer Pilots  4 stage process:  Information gathering from the Client and/or social worker  Client details  Reason for flight  Assessment of financial need  Personal/family income level  Community LICO rating  Doctor confirmation: from both the referring doctor and the appointment doctor (specialist/surgeon)  Need & able to fly  Need for a medical escort  Flight inventory which can be utilized  Commercial airlines  Volunteer Pilots

7. Why are the Clients travelling?

8. What if Hope Air is not able to help?  For many of the Clients - they cancel their medical appointments  If the Client does go to their appointment:  they have added to their already onerous financial burden  the alternative mode of transport will have been many hours in considerable discomfort  the Client arrives for medical treatment in a highly stressed and tired condition  several extra days away from home, school, family & friends  For many of the Clients - they cancel their medical appointments  If the Client does go to their appointment:  they have added to their already onerous financial burden  the alternative mode of transport will have been many hours in considerable discomfort  the Client arrives for medical treatment in a highly stressed and tired condition  several extra days away from home, school, family & friends

9. The benefits Hope Air provides  Reduce the stress of the client, and their family, at a critical time when the uncertainty of illness prevails  Relieve financial strain on already disadvantaged families  Enable more timely and easy access to medical treatment  Reduce absenteeism - air travel shortens the time people are away from school, family, friends and work  Ensure that the sophisticated technology & specialized medical procedures, which are centralized in large cities, are more easily accessible to all Canadians  Reduce the stress of the client, and their family, at a critical time when the uncertainty of illness prevails  Relieve financial strain on already disadvantaged families  Enable more timely and easy access to medical treatment  Reduce absenteeism - air travel shortens the time people are away from school, family, friends and work  Ensure that the sophisticated technology & specialized medical procedures, which are centralized in large cities, are more easily accessible to all Canadians

10. Where Hope Air Flights originated (2008 - % by province)

11. Examples of the “top routes”  Prince George → Vancouver  Sault Ste. Marie → Toronto  Terrace → Vancouver  Timmins → Toronto  Moncton → Toronto  Rouyn-Noranda → Montreal  St. John’s → Toronto  Prince Rupert → Vancouver  Val-d’Or → Montreal  Kapuskasing → Ottawa  Fort St. John → Vancouver  Thunder Bay → Toronto  Happy Valley - Goose Bay → St. John’s  Charlottetown → Toronto  Saskatoon → Vancouver  Halifax → Toronto  Smithers → Vancouver  Fredericton → Toronto  Castlegar → Vancouver  Prince George → Vancouver  Sault Ste. Marie → Toronto  Terrace → Vancouver  Timmins → Toronto  Moncton → Toronto  Rouyn-Noranda → Montreal  St. John’s → Toronto  Prince Rupert → Vancouver  Val-d’Or → Montreal  Kapuskasing → Ottawa  Fort St. John → Vancouver  Thunder Bay → Toronto  Happy Valley - Goose Bay → St. John’s  Charlottetown → Toronto  Saskatoon → Vancouver  Halifax → Toronto  Smithers → Vancouver  Fredericton → Toronto  Castlegar → Vancouver

12. 1. Commercial Airlines  Inaugural flight on October 5, 1986  Partnerships with many of Canada’s commercial airlines 2. Volunteer Pilots (“VPP”)  Inaugural flight on October 25, 1999  Strong partnerships with CBAA & COPA 1. Commercial Airlines  Inaugural flight on October 5, 1986  Partnerships with many of Canada’s commercial airlines 2. Volunteer Pilots (“VPP”)  Inaugural flight on October 25, 1999  Strong partnerships with CBAA & COPA How we help - our 2 principal flight programs

13. Who provided the Flights? (2008)

14. How we applied our donations

15. Getting Canadians to getting better!