1. www.axis.com Axis Communications South Asia Pacific Support Organization

2. www.axis.com Objectives – Support >After this lesson, students should be able to: >Identify local and global support for further questions

3. www.axis.com Support – Where to start >All manuals and installation instructions can be found on the Axis website: www.axis.com/techsup/ www.axis.com/techsup/ >Firmware upgrades are free and can be downloaded by registering with Axis: www.axis.com/reg/login.php?oldurl=/techsup/firmware.php www.axis.com/reg/login.php?oldurl=/techsup/firmware.php >Find answers in the FAQ database: www.axis.com/techsup/faq/index.phpwww.axis.com/techsup/faq/index.php >Raise a support request with Axis: www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php

4. www.axis.com Customer Support >Support requests are made to Axis Customer Services >Most efficient – Log in to MyAxis and use the online helpdesk on the Axis website: www.axis.com/reg/login.php?oldurl=/reg/mycases/index.phpwww.axis.com/reg/login.php?oldurl=/reg/mycases/index.php >Benefits –Ask questions online –Highest priority –Trackable –History log >Alternatively, telephone can be used (business hours only). If a written response from Axis is needed, a support case will be raised for the customer. >Whenever possible, support is given in the local language. Supported languages today are: English, German, Swedish, French, Spanish, Italian, Dutch.

5. www.axis.com Support web – Online Helpdesk Click

6. www.axis.com Support web – Online Helpdesk Click!

7. www.axis.com Support web – Online Helpdesk Log in to MyAxis

8. www.axis.com Support web – Online Helpdesk Click!

9. www.axis.com Support web – Online Helpdesk Include as much information about your support case as possible - Server report from your Axis unit - Print screen of the error message - Snapshot of blurry image

10. www.axis.com Priority support >Online support cases are automatically prioritized –Axis partners, distributors and resellers –Installers and system integrators –End users >Incoming support requests shall be answered within two working days, either to present a solution or to request additional information (such as a server report and a parameter list)

11. www.axis.com SAP – Australia / New Zealand Local office Axis Communications Pty Ltd Level 27, 101 Collins Street Melbourne VIC 3000 Australia +613 9221 6133 Country manager Wai King Wong Key Account Manager Aldrin Leong Customer Support line +613 9221 6133 www.axis.com/corporate/contact.htm

12. www.axis.com Local office Axis Communications (S) Pte Ltd. 7 Temasek Boulevard #11-01A Suntec Tower 1 Singapore 038987 +65 6 8362777 Country manager Nafis Jasmani Customer Support line +65 6 83622777 SAP – Asean www.axis.com/corporate/contact.htm

13. www.axis.com SAP – India Local office Axis Video Systems India Private Limited Kheny Chambers 4/2 Cunningham Road Bangalore 560002 Karnataka, India +91 (80) 4157 1222 Country manager Prakash Prabhu Customer Support line +91 (80) 4157 1222 www.axis.com/corporate/contact.htm

14. www.axis.com SAP – unexplore, Vietnam / Phillipines/ Sri Lanka / Bangladesh Local office Axis Communications (S) Pte Ltd 7 Temasek Boulevard #11-01A Suntec Tower 1 Singapore 038987 +65 6 8362777 Country manager Raymond Koh Customer Support line +65 6 8362777 www.axis.com/corporate/contact.htm

15. www.axis.com Questions & Answers Thank you!