1. NHS e-Referral Service Enhanced Patient Communication Patient and User Journey: The Vision …….

2. Enhanced Patient Communication Patient sees GP Hilda sees her GP with shortness of breath and worsening chronic obstructive pulmonary disease (COPD). Her GP, Dr Allenby, feels that all practice-based treatments have been exhausted and now needs specialist input into Hilda’s care. 1

3. GP refers patient for test Hilda wants to be seen locally. Dr Allenby types “COPD” into the NHS e-Referral Service and is prompted that the local services require breathing tests. He therefore fills in the appropriate electronic referral template. 2 Enhanced Patient Communication

4. Patient books appointment on her Smartphone Hilda asks to have her appointment booking information sent to her Smartphone. She follows the instructions and downloads the NHS e-Referral Service app, which she is then able to use to book her appointment and receive the confirmation. 3

5. Patient attends appointment Tim Williams, the respiratory technician, reviews and accepts the referral. Hilda attends the appointment and has the breathing tests. The result is uploaded to the NHS e-Referral Service and Dr Allenby receives a notification. 4 Enhanced Patient Communication

6. GP refers patient for test Dr Allenby telephones Hilda and explains that the results confirm worsening COPD; he advises referral to a respiratory specialist. Hilda says she would like to be seen at the same hospital. 5 Enhanced Patient Communication

7. Patient books appointment Once again, Hilda wants the information to be sent to her Smartphone and she books the appointment via the NHS e-Referral Service app. 6

8. NHS e-Referral Service vision – making paperless referrals a reality Take part in the consultation at: www.hscic.gov.uk/erswww.hscic.gov.uk/ers Contact us on email: nhs.ers@hscic.gov.uknhs.ers@hscic.gov.uk How can YOU get involved?