1. System Request Presented by: Vidya Nalla, Varun Karuturi, and William Toups

2.  Stanley Steemer International, Inc. 5500 Stanley Steemer Parkway Dublin, OH 43016

3.  Stanley Steemer Inc. has been in business for more than 60 years and has over 300 locations in 48 states.  The business began as a one-man one-truck operation in Columbus, Ohio.  The company’s headquarters is located in Dublin, Ohio.  Stanley Steemer offers both residential and commercial services including Carpet cleaning, Tile & Grout cleaning, Furniture cleaning, etc…

4.  Stanley Steemer’s current system for making appointments and creating invoices is outdated and it is difficult to maintain. The customer has requested to create a system to perform the following:  Handle appointment processing.  Process work orders.  Process invoices.  The company would also like to incorporate this into their existing website.

5.  Customers should have the ability to make appointments using the website.  The system should have the ability to keep a record of customer information such as name, address, billing, etc...  The system should process work orders and send them electronically to technicians.  Invoices should be sent to customers electronically upon completion of work and payment.  Employees should have restricted access to the system.  The system should produce the following reports for managers:  Weekly/Monthly sales  Types of services being performed  Sales by region/area

6.  Remove scheduling conflicts.  Improve access to work orders.  Increase online sales by adding scheduling features to the website.  The new system will increase the speed and efficiency of processing customers and appointments.  Managers will be able to review reports easier allowing them to make important decisions quickly.

7.  The cost of the system will not exceed $150,000.  The new system will require new hardware and software.  The new system will require a central server located at the corporate office.  Training and implementation of the new system will be required.  A one year onsite warranty will be required for support.