1. Presented by: Vidya Nalla, Varun Karuturi, and William Toups

2.  Stanley Steemer International, Inc. 5500 Stanley Steemer Parkway Dublin, OH 43016

3.  Stanley Steemer’s current system for making appointments and creating invoices is outdated and it is difficult to maintain. The customer has requested to create a system to perform the following:  Handle appointment processing.  Process work orders.  Process invoices.  The company would also like to incorporate this into their existing website.

4.  Customers should have the ability to make appointments using the website.  The system should have the ability to keep a record of customer information such as name, address, billing, etc...  The system should process work orders and send them electronically to technicians.  Invoices should be sent to customers electronically upon completion of work and payment.  Employees should have restricted access to the system.  The system should produce the following reports for managers:  Weekly/Monthly sales  Types of services being performed  Sales by region/area

5. External Entities  Customer  Scheduler  Manager  Technician

7. Processes  Account Process  Appointment Process  Payment Process  Report Process Entities  Customer  Scheduler  Manager  Technician Data Store  Customer  Work Order

9. 1 : Account Process Sub Processes  1.1 : New Customer  1.2 : Existing Customer Entities  Customer Data Store  Customer Data

11. 2: Appointment Process Sub Processes  2.1 : Creating Appointment  2.2 : Assigning Technician  2.3 : Work Completed Entities  Customer  Scheduler  Technician Data Store  Work Order  Technician Data