1. COIN accessed through Bluezone Training New WebCOIN System for ECCI

2. CHRYSLER GROUP LLC Instructions for using Blue Zone to access COIN 1. Copy URL and Login to Dashboard Anywhere https://dashboard.chrysler.com https://dashboard.chrysler.com 2. Go to the Workplace tab, and select Services. 3. Scroll down until you see the Remote Access header on the left, and then select TN3270 Mainframe Access. 4. The following screen should appear: 5. Press the submit button. The machine will attempt to download and copy some ActiveX files. 2

3. CHRYSLER GROUP LLC 3 Instructions for using Blue Zone to access COIN cont. 6. Click on Run. User id: {Your Chrysler TID} Example: T1234AB Password: {Your LDAP password} (Agent Workbench password) 7. Login to the system with the following credentials :

4. CHRYSLER GROUP LLC 8. Type in hpcics5 for the system, and then press Enter. 9. Then at the next screen type srma, and press Enter. 4 Instructions for using Blue Zone to access COIN cont.

5. CHRYSLER GROUP LLC 10. You should now be logged into COIN. 5 Instructions for using Blue Zone to access COIN cont.

6. CHRYSLER GROUP LLC COIN Menu Option 1 VIN Lookup 6 11. You should choose Option 1 and type in last 8 numbers of customer/owners VIN

7. CHRYSLER GROUP LLC COIN Menu Option 2 Name Lookup 7 10. You should now be logged into COIN. 12. You should choose Option 2 and type in customer/owner last name, and zip code or first and last name

8. CHRYSLER GROUP LLC COIN Menu Option 3 Phone Lookup 8 13. You should choose Option 3 and type in customer/owners phone number

9. CHRYSLER GROUP LLC COIN Menu Option 4 Change Ownership 9 14. You should choose Option 4 and type in customer/owners name, address, zip code, phone number and any opt out preferences they request

10. CHRYSLER GROUP LLC COIN Menu Option 5 Ownership History 10 15. You should choose Option 5 and type customer/owners ID number to review the number of vehicles purchased

11. CHRYSLER GROUP LLC COIN Menu Option 6 Household Lookup 11 16. You should choose Option 5 and type customer/owners ID number to review the number of vehicles purchased within one household

12. CHRYSLER GROUP LLC Coin Menu Option 7 Correction and Change of Address 12 17. You should choose Option 7 and type in last 8 numbers of customer/owners VIN to make the requested changes

13. CHRYSLER GROUP LLC Activity Purpose The purpose of this activity is to practice navigating the system to make changes.Directions Read each scenario and identify the steps required to complete the request. 13

14. CHRYSLER GROUP LLC Scenarios for Activity 14 Scenario #1 Scenario #1-Customer/Owner calls to give their new address and phone number Search for customer/owner information using: 12456 Main St., Royal Oak, MI 48075 and 517-234-5555 Scenario #2 Scenario #2-Customer/Owner calls to give their new name and new address Search for customer/owner information using : Bob Frapples and 25456 Walnut Drive, Toledo, OH 40521 Scenario #3 Scenario #3-Customer/Owner calls to ask for assistance with a repair Determine owner loyalty using VIN:WR808107/PH634494 Scenario #4 Scenario #4-Customer/Owner calls to inform Chrysler they have sold their vehicle. Transfer ownership of the vehicle using VIN:CH182629/LR716832 Scenario #5 Scenario #5-Customer/Owner calls and their information is not in the system/not updated Add the customer using VIN: 8S556815

15. Questions