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Template v7 January 30, 2013 1 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 1 LN: v10.4 Usability Enhancements in Service Overview Rollout training Campus Course Code: 02_0021040_EEN0453_ELN July 2014 Gerrit Willem Slotman, Senior Business Analyst, gerritwillem.slotman@infor.comgerritwillem.slotman@infor.com
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Template v7 January 30, 2013 2 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Agenda Service Contracts Model/Structure versus Physical Serialized Item Physical Breakdown Screen Configuration Depot Repair – Work Order Demo Summary
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Template v7 January 30, 2013 3 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 3 Service Contracts
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Template v7 January 30, 2013 4 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Service Contracts – Situation in 10.3
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Template v7 January 30, 2013 5 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Service Contracts – Situation in 10.4
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Template v7 January 30, 2013 6 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 6 Structure versus Physical
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Template v7 January 30, 2013 7 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Structure vs Physical - Examples
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Template v7 January 30, 2013 8 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 8 Screen Configuration Work Order in Depot Repair
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Template v7 January 30, 2013 9 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Screen Configuration – Work Order LN 10.3LN 10.4
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Template v7 January 30, 2013 10 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 10 Demo Service Contracts – Physical vs Structure – Screen Configuration
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Template v7 January 30, 2013 11 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 11 Summary Usability Enhancements in Service
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Template v7 January 30, 2013 12 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Summary: Usability is a requirement for each release Usability enhancements in LN 10.4 Service: Service Contracts Screen Configuration Depot Repair – Work Orders Structure versus Physical: Example: Building (S) – Floors (S) – Rooms (S) – Computers (P)
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Template v7 January 30, 2013 13 Copyright © 2013. Infor. All Rights Reserved. www.infor.com
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