2. Dear Sir As requested I have undertaken a study of the communication program I-Call. I will explain the highlights of it’s functions and make my recommendations. I like the fact that none of the I-Call Screens encroach on the work space. When I need to use I-Call I move my cursor to the top of the screen and the Application Bar appears If I then move my cursor to the left, the Busy Lamp Field appears. This shows the status of each extension – free, busy, diverted. If the user is logged on to the LAN their name shows in blue.I can double click to call an extension - - or right click and choose one of the menu options They are: transfer a call - redirect an unanswered call - send a call to any voice mail box Send an instant text message – View a user’s notes on their movements - set a request for an extension user to call me back - Or even monitor other extension user’s calls and answer them in their absence (We can choose who has this feature.)

3. They are: transfer a call - redirect an unanswered call - send a call to any voice mail box Send an instant text message – View a user’s notes on their movements - set a request for an extension user to call me back - Or even monitor other extension user’s calls and answer them in their absence (We can choose who has this feature.) When I want to call someone I just type their name in the search window. And the contact window opens with that person’s phone numbers highlighted srank A good set of features again – Transfer – Redirect – Send an Email (that’s how I sent this one) Send an SMS message - - - (very good) – or open their window in Outlook I forgot to tell you. These contact details are downloaded from Outlook, ACT, Maximizer, Goldmine or any ODBC database. Each user can choose which program they interface to. Most of our people will use Outlook (They already have it). Only the sales people will need something more. Again I can double click to call them or right click for the menu

4. A good set of features again – Transfer – Redirect – Send an Email (that’s how I sent this one) Send an SMS message - - - (very good) – or open their window in Outlook I forgot to tell you. These contact details are downloaded from Outlook, ACT, Maximizer, Goldmine or any ODBC database. Each user can choose which program they interface to. Most of our people will use Outlook (They already have it). Only the sales people will need something more. srank Now I have to tell you about SMS – We will get a lot from this – it’s so easy to use. I right click on the mobile number of the person I want to SMS and choose Send SMS from the menu The SMS screen appears with the number already entered. I type in the message and click send This is my first SMS as a test. Please send me a reply - Jastine Send SMS

5. Now I have to tell you about SMS – We will get a lot from this – it’s so easy to use. I right click on their mobile number and choose Send SMS from the menu And the SMS screen appears with the number already entered. I type in the message and click send When this screen is open I can check if my messages have been delivered to the mobile Read the replies - - and generally manage the messages Of course I am notified when a delivery report or reply arrives The Service section will get great value from this.

6. But when this screen is open I can check if my messages have been delivered to the mobile Read the replies - - and generally manage the messages Of course I am notified when a delivery report or reply arrives And then I can record my conversations I’ll call you now and record what we say

7. But when this screen is open I can check if my messages have been delivered to the mobile Read the replies - - and generally manage the messages Of course I am notified when a delivery report or reply arrives And then I can record my conversations I’ll call you now and record what we say OK We recorded that – so now the options window comes up and I can send you a copy of the recording Send to E-Mail I just type in your address and click process G.Manager@corporate.com.au Click This window also gives me the option to change the recording file name – decide where to store the recording – Send a copy to a voicemail box or even attach a copy in the database record of the other party Recording is such a valuable feature – and simple – I can’t believe we haven’t thought of it before

8. So, there are the main features. I want you to see it for yourself. I have set up a demonstration for your visit next Wednesday. But in my mind the decision is very clear. For around $10.00 PM per user we get a tool that will really make a difference. It will certainly cut costs by saving time for everybody. Our people will appreciate being given such an enjoyable tool and this alone will boost productivity. And the CRM factor (Integration with the database) will help with our plans to do more business with present customers. Training will be easy – it is very intuitive. We have to give it to Sales and Service, but everyone will get something from it. The more licences we buy the less they cost. We will discuss it further Wednesday Regards Jastine