1. Public Service Development Agency IT Innovation and Innovative Public Services

2. Significant projects of 2014 1.Identification and Elimination of Duplications in the Databases 2.Development of the additional features for eID 3.Development of Digital Seal 4.Building Seafarers Electronic Records Management System and ICAO/IMO Compatible documents issuing environment 5.Georgian Public Services Through Libraries 6.Development of “Innovative Service Lab” at PSDA

3. “Identification and Elimination of Duplications in the Databases” Project The project purposes Improvement of the database of the Agency Improvement of the voters’ list to the Election Code of Georgia Amendment, under which, the Agency was eligible to compare the photo, using an appropriate software (photo search system), with the latest photos of all persons with the right to vote in the same database, in order to eliminate duplications in the voters list. The Basis of Project Overall Budget – 885 706 GEL

4. Stages of comparison database 1 2 Voters’ list 31% 12% 71%

5. Stages of comparison 3 2 Voters’ list 31% 12% 71% operators Visual studying of the similarities by project team

6. Stages of comparison 3 operators Processing by correctors of the statuses defined by operators Recheck of the supposed duplications 4 correctors Dublicate

7. Stages of comparison Sending the duplications to PSDA Recheck of the supposed duplications 4 correctors Dublicate 5 The employee of PSDA Starting the proceedings Elimination of duplication by the services

8. Project results Totally 4 348 919 data was checked within the frames of the project 9 595 data with status “approximate duplication” were sent to the Territorial offices of the Agency; 1 353 citizens were amnestied; Duplication was confirmed and eliminated in 3 271 cases;

9. Development of the additional features for eID New Functions Lesser Java Access to Digital Signature functionality from Windows cryptographic APIs, Integration in standard software (e.g. MS Office) Based on Oper Source project, OpenSC (https://github.com/OpenSC/),https://github.com/OpenSC/ Customized by PSDA Windows (BaseCSP/KSP Minidriver, PKCS#11) Linux (PKCS#11) MAC OS X (Planned, TokenD, PKCS#11) PIN code Reset availability

10. Digital Seal Technically It’s a digital signature for legal entity secured envelope with activation codes will be provided upon application Secure Seal Creation Device will be personalized by PSDA and sent to you later Embed in your document management system Use it just like eID card

11. Time Stamp High-performance RSA-2048 Time Stamping RSA-4096 support RFC 3161 standard Technical Free for individual use, Authentication for commercial use HTTPS transport, no need of VPN Terms Flexible pricing model More you buy, cheaper the click is Pricing

12. Seafarers Electronic Records Management System and secure documentations Seafarers documents on Line verification system (For all Issued Documents); Training Centers and Georgian Seafarers Academy Integration to the System (SERMS); Seafarers Medical Centers integration to the SERMS;

13. 13 The results So far The European Commission has lifted a ban that prevented seafarers with Georgian certificates from working on EU vessels after recognizing Georgia's efforts to comply with international standards on training and certification for seafarers, it was announced Monday, 25.11.2013. Georgia has taken steps to bring crew training up to international standards ( European Union) – 25.11.2013 Seafarers with Georgian certificates allowed to work on EU vessels

14. Next Step  Integration to Government Electronic Document management Systems;  Online Payment Systems Development and Integration for SERMS;  Financial Management Module;  On Line registration of the Seafarers applications (Remote Services).

15. The new concept of the library Why are we doing this? Where are we doing this? Georgian Public Services Through Libraries What do we offer the community our vision for modern library

16. Second Phase Training for Librarians

17. Project Partners

18. Innovative Service Lab First Innovations Lab oriented on innovative government services Develop Services of PSDA Develop Services of Other Government Organizations

19. Serve as extra hands for Georgian Government Bring innovative approaches to problem solving

20. User persona Customer journey mapping prototype stakeholder s Interviews Skills