1. Jean A. McDonald, R.N., M.S Director Oncology & Women’s Services ProHealth Care Carrie Ripp, MSW Program Director Stillwaters Cancer Support Services

2.  Understand critical elements in developing a successful community partnership  Appreciate the benefits of the partnership for both the healthcare system and community partner  Recognize the value of a community partnership for the patient/consumer  Celebrate the successes

3. 1400 new cancer cases annually 2 hospitals, both ACOS accredited with commendation as well as COC outstanding achievement award 2 NAPBC accredited breast centers 3 outpatient infusion centers 7 medical oncologists 2 genetic counselors 8 cancer care coordinators/navigators

4. Stillwaters exists so that no person affected by cancer feels alone on their journey  1980 - Founded by Mary Soergel  1994 - Officially incorporated not-for-profit organization  Only cancer support organization in WI to provide professional counseling and emotional support services at no cost

5.  5 licensed counselors  Programming includes: ◦ Counseling, support groups, workshops, educational sessions  Cancer Committee participation  Consultation to healthcare staff and staff in- services

6.  First referral 19 years ago from medical oncologist ◦ Over the years several PHC leaders have served on Stillwaters’ Board of Directors  2010 - Waukesha awarded NCCCP grant ◦ Formalized relationship for services commences ◦ Counselors on site full time, providing psychosocial support  Services continue today post grant funding, services expanded to additional cancer center locations

7.  Share a common vision  Develop mutually agreed upon goals for program  Relationship principles ◦ Mutual respect and trust ◦ Commitment to collaboration ◦ Respect each organization’s strengths  Optimize  Shore up the gaps, weaknesses ◦ Robust communication  Both open to constructive feedback  Integrate service… becomes part of the organization  Appreciate the model is dynamic  Annual evaluation of program ◦ Value proposition

8. ProHealth Care Stillwaters  Reputation of the community partner  Expertise and commitment to patients/families  Access to services  Cost effective  Comprehensive program offerings  Services available in community post treatment completion  Impact on patient experience & outcomes  Increased impact/number of clients served  Outreach of services  Increased credibility with healthcare providers  Sustainable program funding  Community resource liaison

9.  Quality of Life: ◦ Patients and family members experience increased sense of control & capability to engage in moving forward with their cancer journey  Less worry, decreased anxiety ◦ Patient’s compliance with treatment planning increases… ability to cope more effectively with distress ◦ Patients and family members express sense of support and comfort during the cancer journey ◦ Patients able to take advantage of program without worry of additional financial expense…PHC funds program ◦ Patients as well as families have access to program  Facilitates effective communication amongst family members  Helps with difficult conversations and challenging family dynamics ◦ Ongoing support available post active treatment  Care team ◦ Embraces the program as meeting a significant and predominant need for patients and families struggling with a cancer diagnosis ◦ Patients have timely access to services, through cancer experience ◦ Stillwaters’ team considered part of the care team

12. 95% Client satisfaction  Ability to help them cope with their diagnosis  Better manage their stress  Ease of access to support “I cried when I arrived for my treatment. The 6 ½ weeks looked like an eternity. After my first appointment with a Stillwaters counselor and subsequent sessions, a huge load began to lift as I was coached on coping skills and how to handle situations as they arose.”