1. INTERNET USAGE AND COMMUNITY-BASED WEBSITES Module 1 Lesson A. Internet Usage and Community-Based Websites

2. PROGRAM GOAL Help communities develop web-based strategies for a broad base including: Government Business Education Community Groups

3. LESSON OBJECTIVES Introduce current trends in Internet use Discuss opportunities and common issues encountered when communities “go online” Consider goals, objectives and resources for setting up a community website Introduce program modules and content

4. WHO IS USING THE INTERNET?

5. Source: The Pew Research Center's Internet & American Life Project (May 2010)

6. WHY ARE PEOPLE USING THE INTERNET? Source: The Pew Research Center's Internet & American Life Project (May 2010)

7. WHY ARE PEOPLE USING THE INTERNET? Activity Percent of Internet Users E-Mail89 Search Engine88 Map/Directions86 Health/Medical Info83 Hobby/Interest Info.83 Research Potential Purchase81 Weather76 Buy a Product75 News72 Travel Reservations66 Politics/Campaign Info60 Government Website59 Job Search57 Source: The Pew Research Center's Internet & American Life Project (May 2010)

8. A GENERATION GAP? Source: The Pew Research Center's Internet & American Life Project (2008); total adults n=2,253, total internet users n=1,650 Source*: The Pew Research Center's Internet & American Life Project (2009) - Generations Online

9. T EEN (12-17) AND G EN Y (18-34) Source: The Pew Research Center's Internet & American Life Project (2009) - Generations Online

10. T EEN AND G EN Y Source: The Pew Research Center's Internet & American Life Project (2009) - Generations Online

11. GEN X AND OLDER Source: The Pew Research Center's Internet & American Life Project (2009) - Generations Online

12. HOW DO YOU GET THE WORD OUT? Currently, how do people find out about your town/county: o Residents o Business owners o Visitors

13. IS YOUR COMMUNITY ‘ONLINE’ ALREADY? What information will I find? Where will I find information? Who is the audience?

14. COMMON WEBSITE ISSUES Created/hosted by 3 rd party Owned by 3 rd party Content inadequate Static for long periods of time Poor design Not representative Lack of branding and marketing

15. …DO YOUR CURRENT WEBSITES BELONG HERE?

16. POTENTIAL BENEFITS OF YOUR COMMUNITY’S ONLINE PRESENCE Greater connectivity among community members o Foster civic engagement o Support ‘buy local’ o Parent-Teacher-Student relationship o Increase participation in community activities 24/7 access to potential employers, residents, visitors Increased government service efficiency and access

17. APPLICATION AREAS

18. E-GOV: L AST 12 M ONTHS Source: The Pew Research Center's Internet & American Life Project (2010) - Government Online

19. E-GOV ACTIVITIES Finding information : o Public policy or issue o Services an agency provides o Documents or statistics o Recreation/tourist information o Health or safety issue Downloading forms Source: The Pew Online Applying for/ Renewing: o Driver’s license or auto registration o Government benefits o Government jobs o Recreational license Paying a Fine

20. E-GOV - USERS Source: The Pew Research Center's Internet & American Life Project (2010) - Government Online

21. E-COMMERCE TypeSector Percent of Total Sales Percent of Total e-commerce B2BManufacturing Shipments39.3%58.1% B2B Merchant Wholesale Trade Sales 20.6%34.1% B2CRetail Trade Sales3.6%3.8% B2CSelected Services Revenue2.1%4.0% Total16.5%100.0% Source: US Census Bureau (2010) – E-Stats 2008: "Measuring the Electronic Economy" In 2008, e-commerce accounted for $3.7 trillion in total sales!

22. E-EDUCATION School e-offering LevelPopulation ElementarySecondaryCitySuburbanTownRural Two-way conferencing254524282936 Telecommunications21281826 21 Online student assessment727173727172 Distance Ed. access for students 346535374452 Standardized assessment results and data for teachers 8883918685 Data for instructional planning at the school 86828884 83 Online professional development 605761586058 High-quality digital content646861696463 Source: National Center for Education Statistics (2010) - Educational Technology in U.S. Public Schools: Fall 2008

23. E-COMMUNITIES Source: The Pew Research Center's Internet & American Life Project (2010) - Neighbors Online

24. MOVING FORWARD Trends What Already Exists Now What?

25. T HE N EED : C ASE S TUDY T ENNESSEE 2008 Counties less than 50,000 had lower website quality scores.

26. HANCOCK COUNTY, TN: THEN POPULATION 6,733 persons % chg (00-07): -0.7% Pop. Density 30.3 persons/sq. mi. INCOME $15,795 per capita personal income Median household income: $24, 375 Persons below poverty level: 30.8%

27. HANCOCK COUNTY, TN: NOW

28. SINCE THE LAUNCH Sustainability issues o Updating content o Committee member turnstile o Marketing the site o Community acceptance o Responsiveness to inquiries o Quantifying impact, implementing changes

29. WHAT IS ‘RIGHT’ FOR YOU? Need to consider: o Budget constraints o Technical capacity o Redundancy o Ownership o Timeline

30. WHERE DO YOU GO FROM HERE? Need to think about: What will be the focus of proposed web site? Who is the target audience? Who will be involved in site development? How will the site be marketed? Which content will be delivered? Where will the site be located? When will the site be launched?

31. MODULE 1: THE PROCESS AND CONTENT DEVELOPMENT Developing site map and content Common Components o Community o Government o Education o Business

32. C OMMON C OMMUNITY W EBSITE C OMPONENTS

33. MODULE 2: GETTING YOUR CONTENT ON THE WEB Topics discussed: o Domain name registration o Hosting options o Typical costs o How to publish various types of content o Developer pros / cons o Marketing your site Focus is on providing knowledge to implement the tools discussed under Module 1

34. THE PROCESS… Workshop 1 (2 hrs): Background information that will assist with the planning and implementation of the website Workshop 2 (daylong): As a committee, go over all aspects of the web site project and begin to develop the site map Workshop 3 (2 hrs): Review content appropriate to your target audience and finalize the site map Workshop 4 (1.5 hrs): Consider basics on building a website: ownership, domain names, hosting, working with a developer, and what software program to use Workshop 5 (2 hrs): Understand how search engines work and how using analytics can help improve a website Workshop 6 (self-paced): Video tutorials on website creation tools if the community is creating its own site Curriculum Finale: Community celebration to unveil the new website

35. HOMEWORK - PARTICIPATION Engage appropriate cross-section of community members based on goals and objectives of proposed site Select committee members (<10) who will develop site map, content, buy-in and commit to the entire project Designate one person as the “point of contact” or facilitator Seek input from community as necessary