1. SHTF Annual Report April 2010 – 14 March 2011

2. Terms of Reference… Page 1 Objectives To fairly represent all tenants living in sheltered housing schemes managed by Norwich City Council to the Council, and other internal and external organisations. 1. To enable tenants to participate in decisions affecting their homes, environment and support services, either directly by the Council or other providers. 2. To promote equality and diversity and ensure everyone is treated fairly. 3. To regularly consult and feedback to tenants at their home schemes, via tenant scheme meetings. 4. Meet at least 6 times per year. 5.

3. What did we do? Page 2 SHTF Meetings 17 May 2010 12 July 2010 [Away day] 20 September 2010 15 November 2010 [Full day meeting] 17 January 2011 14 March 2011 6 6

4. What did we do?... continued Page 3 Chair – 3 years Key outcomes from meetings: NORCAS, “Over 50s Outreach Service” Housing Improvement Updates / Engagement Contract engagement (Connaught / Lovell [road shows, etc.]) TSA (Tenant Services Authority) – Local Offers Performance Management Integrated Care Project – NHS Norfolk Sheltered Housing Review

5. What did we do?... continued Page 4 East of England Ambulance Service – consultation Key outcomes from meetings: Recycling - Food Canisters Audit Commission – Advice & Assistance Continuous Service Improvement Plan Network Forums – NOPF, NRF, CWB

6. Guest speakers / observers Page 5 NORCAS, “Over 50s Outreach Service” (Simon Wakefield) NHS Norfolk, “Integrated Care Project” (Gita Prasad) LOVELL (Peter Graves) Norwich City Council, Audit Commission – advice and assistance (Anna Clarke) Observers (SH tenants, Scheme Managers, Older People Forums)

7. Regular attendees Page 6 Housing Property Services (Brian Wink) Tenant Involvement Officer (Nicholas Downes) Sheltered Housing Scheme Managers (various) Sheltered Housing Manager (Karen Carolan) Tenancy Support Manager (Nigel Andrews) Community Engagement Officer (Louise Curtis)

8. Cross Forum Representation Page 7 Norwich Older Peoples’ Forum (Jenny Campling) City Wide Board (Jenny Campling) Norwich Residents Forum (Rita Shanley)

9. Tenant Involvement Page 8 Focus Groups (this year) Tenant Services Authority “Local Offers” Citywide Board – Performance Sub-groups Carpet replacements – various schemes (not all) Guest room upgrades – two schemes

10. Tenant Involvement… continued Page 9 (over past 2 years) DateGroupDateGroup Apr 2009Support PlansAug 2010Guest room upgrades (Ryrie & Don Pratt) May 2009Service StandardsFeb 2010Dementia Strategy Jul 2009Returning from Hospital / Respite Care Oct 2010Tenant Services Authority – Local Offers Jan/Feb 2010 Carpet Replacements (various schemes); Tenants invited to be part of evaluation panel for preferred supplier Feb 2011Lovell – Open Day, Call Centre Review From Jan 2009 & current Day Care Opportunities (currently exist at George Carver & Stone Road; consultation at Alfred Nicholls, Fellowes & Ryrie)

11. Scheme Issues Page 10 14 scheme issues raised (20 last year, 29 before) 3 Issues currently outstanding (3 last year, 6 before): - Fugill Gas (relocation of gas tap for #17) Quotation requested from Gasway to fit emergency control valve (work not deemed essential/urgent) - Longbow: trees too low (possible hazard) awaiting inspection from tree officer - Singer Court: gutters Order raised with Lovell, but not considered priority and Lovell is working through urgent cases initially; Job due to be carried out 15 March 2011

12. Schemes not represented Page 11 Scheme Area No. of schemes Schemes Area 1 2 Alnwick Court & Custance Court Area 2 3 Douro Place, Gildencroft & Bailey/Causeway Area 3 1 St James Totals: 6 schemes not represented

13. Scheme Representation Page 12

14. Summary A huge amount of work has been achieved Need to continue to look at ways to work together Need to think about what YOUR priorities are for the year 2011 – 2012 THANK YOU!