1. What Makes A Leader? By Daniel Goleman Presented By Sherry Pfaff And Steve Chrestensen

2. Preview of what is to come: I.What is a Leader? What makes a Leader? II.Evaluating emotional intelligence III.Self-Awareness IV.Self-Regulation V.Motivation VI.Empathy VII.Social Skill VIII.Conclusion

3. What is a Leader? somebody whom people follow: somebody who guides or directs others somebody or something in lead: somebody or something in front of all others, e.g. in a race or procession http://encarta.msn.com/encnet/features/dictionary/ DictionaryResults.aspx?refid=1861625378

4. Effective leaders are alike in one crucial way: they all have a high degree of Emotional Intelligence Emotional Intelligence (EI): Is the sin qua non of leadership Without EI, a person can have the best training in the world an analytical mind, and an endless supply of smart ideas but he/she won’t make a great leader.

5. Components of Emotional Intelligence Self-Awareness Self-Regulation Motivation Empathy Social Skill

6. Self-Awareness The ability to recognize and understand your moods, emotions, and drives as well as their effect on others Hallmarks: Know thy-self Self-confidence Realistic self-assessment Self-deprecating sense of humor

7. Self-Regulation The ability to control or redirect disruptive impulses and moods Hallmarks: Trustworthiness and integrity Comfort with ambiguity Openness to change

8. Motivation A passion to work for reasons that go beyond money or status A Propensity to pursue goals with energy Intrinsic VS. Extrinsic Hallmarks: Strong drive to achieve Optimism, even in the face of failure Organizational commitment

9. Empathy The ability to understand the emotional makeup of other people A skill in treating people according to their emotional reactions Hallmarks: Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers

10. Social Skill Proficiency in managing relationships and building networks An ability to find common ground and build rapport Hallmarks: Effectiveness in leading change Persuasiveness Expertise in building and leading teams

11. Conclusion To be a great leader you need to have a high emotional intelligence! Questions?