1. PhoneGuide LIVE! A Customized, Web-Based Multimedia Training Solution

2. Slide 2 Training Challenges Logistics Hassle of:  Hiring trainers  Arranging facilities  Scheduling classes Budget Issues  Pricing  Unpredictability (travel) Quality and Accessibility of Training  At cutover  For the life of the switch  New employees  Refresher  On demand

3. Slide 3 PhoneGuide LIVE! Agenda Product Features and Benefits Deployment Options Questions

4. Slide 4 PhoneGuide LIVE! The Training Solution Multimedia Instruction – User Chooses  Video  Text  Online documents OpenScape Voice, HiPath 4000 and HiPath 3000 OpenStage, optiPoint and optiset Support Voice Mail Simple Installation A Customized, Web-based Multimedia Training Solution

5. Slide 5 PhoneGuide LIVE! Phone Support OpenStage Phone Training for OpenScape Voice and HiPath 4000 Platforms OpenScape Voice HiPath 4000HiPath 3000 OpenStage SIP 80 60 40/US40 20 15 HFA 80 60 40 30T 20 15 Not supported optiPoint SIP 410 models 420 models HFA 410 models 420 models 500 models HFA 420 Standard 500 Standard 500 Advanced optiset E Not supportedHFA various models Not supported

6. Slide 6 PhoneGuide LIVE! Getting Started Introduction to Basic Phone Operation  Volume  Accessing features  Programming keys  Answering a call  Placing a call Key Features  Hold  Transfer  Conference Video and Text Options Perfect for Pre-Cutover Training!

7. Slide 7 PhoneGuide LIVE! My Phone Customized Feature Training via Phone Graphic  Simply Click a Label for Feature Instructions Time Spent Learning Features of Little Value is Avoided

8. Slide 8 PhoneGuide LIVE! Features One Click Access to Video and Text Instruction  Audio icon to indicate which features have audio help  Proper etiquette tips included Available Feature List is Configurable by User Group On-Line Documentation for each Feature Training Delivered to the Desktop

9. Slide 9 PhoneGuide LIVE! Faceplate Printing for OpenStage 15 & 30 Phone Print and Cut Out Either Template for Faceplate

10. Slide 10 PhoneGuide LIVE! Voice Mail Options Xpressions  Getting Started  Accessing mailbox  Change password  Record name  Overview  Record Greeting  Features “Other” None Step-by-Step Instructions for Recording Greetings and Much More Link to PDF or URL

11. Slide 11 PhoneGuide LIVE! On-Line Documentation Practical Reference Tools Can Be Viewed and Printed Phone  Introduction  User Guide  Quick Start  Individual Features Voice Mail  Introduction  User Guide  Record Greetings  Decision Tree  Mailbox Access and Setup  Control Features  Individual Features

12. Slide 12 PhoneGuide LIVE! Administrator  Configure one or more User Groups  Associate a switch type and switch  Associate a voice mail system type  Configure features for any given User Group  Both phone and voice mail features  Indicate which features appear on Feature list screens  Customize feature names  Configure Mailbox setup document values  Modify phone template logins  Import phone configurations from HiPath 4000 switch(es)  View license information  List URL for access Via the PhoneGuide LIVE! Administration Workstation, the Administrator can…

13. Slide 13 Upload a custom logo via the Administration Workstation  Logo appears in the lower left corner of the web user interface PhoneGuide LIVE! Administrator

14. Slide 14 PhoneGuide LIVE! Deployment Options Auditorium and Specialized Classroom Training  Auditorium-based training to the general user population  Classroom training for special interest groups  On-site cutover coverage  PhoneGuide LIVE! at the desktop Specialized Classroom Training Only  Classroom training for the special interest groups  On-site cutover coverage  PhoneGuide LIVE! at the desktop PhoneGuide LIVE! Only  Customer internal personnel provide specialized training and cutover support  PhoneGuide LIVE! at the desktop Tailor the Training Package to Meet Your Expectations

15. Slide 15 PhoneGuide LIVE! Customers “Trying to schedule classroom time for busy health care staff who work 24/7 is very difficult. Having PhoneGuide LIVE! on our employee intranet is such a great solution to the training challenge.” - Jan Rowe Santa Barbara Cottage Hospital “People are now using functions that we paid for in the first place. PhoneGuide LIVE! is Google for the phone.” - Rick Tillotson Assistant Dept Director Information Technology – Telecommunications

16. Slide 16 PhoneGuide LIVE! Demonstration

17. Slide 17 PhoneGuide LIVE! Delivers… Leverage the Long-Term Benefits of PhoneGuide LIVE! Not Just CBT!  Multimedia training at the desktop via web browser  Instruction on demand when the user needs it  Customized for every user Simplified Installations Cost-Effective, Quality Training for the Life of the Switch