2. MRS. O’S Soft Skills Training

3. HOW CAN L.S.D. HELP YOU LEARN SOFT SKILLS?

4. L.S.D. I MEAN L.S.D. AS AN ACRONYM ONLY!!! L –LOOK S –SAY D –DO

5. WHAT ARE SOFT SKILLS? How would you describe it?

6. SOFT SKILLS People skills (non-technical) Personality traits Social graces Ability to communicate Personal habits Friendliness

7. WHY IT’S IMPORTANT?

8. LOOK Attire Hygiene/Grooming Body Language –Eye contact, gestures, posture, body movement, facial expression—SMILING, confidence Unspoken “stuff” a.k.a. vibe

9. SAY Oral/spoken communication skills Remember the 3 Vs: Verbal – the words you say Vocal – how you sound Visual – how you look (part of L in LSD) Written communication skills Questioning skills Honesty Courtesy

10. PRACTICE, PRACTICE, AND PRACTICE SOME MORE Press Conference Activity: –Think of something you know a lot about and be prepared to answer questions about it –Audience will serve as reporters

11. DO Teamwork Self-discipline & self-confidence Self-motivated Flexible/adaptable Dependable/good work ethic Leadership Organized Manages time well Multicultural skills Good dining etiquette

12. MARSHMALLOW TOWER ACTIVITY Directions: 1.Divide into groups of 5 people 2.Each team gets a bag of marshmallows and straws 3.Team gets a total of 8 minutes to create a free- standing monument 4.First 3 minutes everyone participates

13. MARSHMALLOW TOWER ACTIVITY 5.After 3 minutes, tell the participants they cannot speak 6.After 2 more minutes, tell the participants they can speak but can only use one hand 7.After 2 more minutes tell 2 members to step out of the group and not participate 8.After 8 minutes total, they need to let go of the monument—the highest free-standing monument WINS!!!

14. RECAP Use L.S.D. to remember what soft skills are L –LOOK S –SAY D –DO

15. QUESTIONS Do you have any questions?