1. BOH4M1

2. Materials Covered in today’s lesson are found in Chapter 4 of your Textbook: Environment, Organizational Culture and Diversity (Pg. 88) Agenda 1. Review: Strategic Planning 2. Think/Pair/Share: What is Organizational Culture? 3. PowerPoint: What is Organizational Culture? 4. SCORES Assessment – Richview C.I. 5. Case Study - Apple Inc. & Google 6. Self Assessment 7. Exit Ticket – Examples of Corporate Culture

4.  What is organizational culture? ◦ Self ◦ Partner ◦ Class

5.  The system of shared beliefs and values that develops within an organization and guides the behaviour of its members.  AKA Corporate culture or “the way we do things around here” 5

6. S - How tight or loose is the structure? C - Are decisions change oriented or driven by the status quo? O - What outcomes or results are most highly valued? R - What is the climate for risk-taking, innovation? E - How widespread is empowerment, worker involvement? S - What is the competitive style, internal and external? 6

7. 1. Form into groups of 3 or 4, 2. Complete a SCORES assessment of Richiew C.I. culture. (S) Structure (C) Change Oriented (O) Outcomes or Results (R) Risk-Taking (E) Empowerment (S) Style – Internal or External

8.  Strong cultures: ◦ Commit members to do things that are in the best interests of the organization. ◦ Discourage dysfunctional work behavior. ◦ Encourage efficient work behavior.  The best organizations have strong cultures that: ◦ Are performance-oriented. ◦ Emphasize teamwork. ◦ Allow for risk taking. ◦ Encourage innovation. ◦ Value the well being of people. 8

9.  Based on the results of your SCORES test would you say that Richview C.I. has a “STRONG” Culture? ◦ Explain Why or why not?  Do you have any suggestions to make Richview’s culture stronger?

10. 1. Observable Culture 2. Core Culture Source: https://dsoat.files.wordpress.com/2011/03/magnifying-glass.jpg Source: http://www.commcare.ca/node/22

11. ◦ What one sees and hears when walking around an organization.  Elements of observable culture: ◦ Stories Stories ◦ Heroes ◦ Rites and rituals ◦ Symbols 11

12. DISCUSSION  What are some examples of Google's “observable” culture from this video?

13.  Underlying assumptions and beliefs that influence behavior and contribute to the observable culture.  Core culture and values: ◦ Strong cultures have a small but enduring set of core values. ◦ Commitment to core values is a key to long-term success. 13

14. ◦ Performance excellence ◦ Innovation ◦ Social responsibility ◦ Integrity ◦ Worker involvement ◦ Customer service ◦ Teamwork 14

15.  Apple Inc. DISCUSSION What are some examples of Apple’s “core” culture?

16. Organizational Design Preference Assessment – W- 96 & W-97 of Textbook  Upon completion of your self-assessment, in a ½ page – 1 page reflection; 1.State your score 2.What your organizational design preference is and; 3.What you learned about yourself as you worked on this piece **HINT- Use Pages 283-286 to research Mechanistic and Organic organizational Design

17.  On the piece of paper provided, answer the following question.  How has Google’s organizational culture influenced their strategic planning? ◦ *HINT* Refer back to your Google Case Study

18.  Complete Self-Assessment and hand in reflection next class.