1. and Welcome to the 2014 LDC!!! Good Morning… © NMA … THE Leadership Development Organization Houston, TX Greenville, SC

2. Presidents and Vice Presidents Workshop 2014 Chapter Leader Training NMA...THE Leadership Development Organization

3. 2014

4. Leadership Skills – No matter what chapter office you hold!

5. As we all know…

6. Some say there actually is…

7. The Challenges of Chapter Leadership

9.  Leadership is about driving an organization from where it is… to where you want it to be.  But, before you can move an organization, you have to know who’s driving.  And you have to know the rules of the road. The Challenges of Chapter Leadership

10. You are in the Driver’s Seat

11. Know where you’re going…

12. It’s about Goal Setting How does YOUR leadership team determine its goals for the year?

13. It’s about …

14. The Personal Challenges of Chapter Leadership

15. Some ARE born to lead…

16. But the rest of us have to figure it out

17.  Who are you as a leader?  Whom do you aspire to be?  What do you want to achieve?  Who’s there to help?  How well do you know your customers? The Personal Challenges of Chapter Leadership

18. Conduct yourself as a leader Model good leadership behaviors Stay on track, but change course if needed Demonstrate sensitivity & respect for others Value the “collective knowledge” in the room ASK for different viewpoints Accept criticism graciously Accept full responsibility for your actions

19. Anticipate Surprises

20. Use NMA to help discover your strengths

21. Who are your customers? What do they want from the chapter? How are you going to get them what they want? The Organizational Challenges of Chapter Leadership

22. What are you doing to attract new hires … the millennials … the seasoned veterans? The Organizational Challenges of Chapter Leadership

23. Let’s Talk…how do you Interact with all your customers? Discover what they want from the chapter? Satisfy their needs?

24. Leadership 101

25. What does leadership look like?

26. So, what makes a great chapter leader? Honesty Focus Passion Respect Excellent persuasion abilities

27. What makes a great chapter leader? Confidence Caring attitude Clarity Integrity Engagement

28. What makes a great chapter leader? Celebratory Empowering Humility Genuineness Self awareness

29. What makes a great chapter leader? Leverage team strengths Do transitions Be supportive Don’t just hear, listen

30. What makes a great chapter leader? Beef up your interpersonal skills Be flexible Mentor Think like a project manager

31. Keep learning Keep an eye on the R-1 Keep an eye on your chapter $$$ What makes a great chapter leader?

32. Name a “lesson learned” you can identify from past experience as a chapter officer. Past Presidents! What is one thing you’d do differently if you were to be chapter president again? Let’s Talk

33. Your designated representative on the NMA Board of Directors Every Director is “assigned” one or more chapters (and councils) to represent, assist, and provide service Get him/her on your mailing list - especially your newsletter Utilize your NMA Director

34. Often with Board experience There to help you and be a voice for you They keep us aware of your accomplishments Send them your officer meeting minutes, emails, newsletters, etc. …and your Associate Director

35. Your Officer To Do’s Start building your team for next year Put PIZZAZ into events – make them all SPECIAL Foster executive relationships Challenge the status quo

36. Your Officer To Do’s Promote Growth - Help us get NEW NMA chapters Make NMA a value-add to your community or sponsoring organization Deliver an ROI (Return on Investment) to your members

37. Your Officer To Do’s Make sure to send officer election results to NMA Do New Member Orientation and get people onto committees Submit nominees for HOF, MOY, EOY Delegate

38. Opportunity Leadership The strength to recognize “change” as “opportunity” – and the vision to take advantage of it.

39. … and to not be afraid of a little risk

40. Make this a career-enhancing year Leave the chapter in better shape than you found it Stay active after you “retire” from the chapter – become an NMA National Director And Finally…

41. Then, enjoy your successes … take a bow

42. Or take a selfie!

43. Presidents and Vice Presidents Workshop 2014 Chapter Leader Training NMA...THE Leadership Development Organization Thank you for your participation this morning!

44. Now…small groups How do you engage senior management? How do you do goal setting – REAL goal setting? How do you get people to step up and become officers and lead committees? How do you foster participation in chapter activities and programs? What else would you like to know?