1. Document #07-5H RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer Supplier Customer authorizes Enrollment (11.3.2.1) Supplier sends Enrollment Request to RA (11.3.2.2) RA receives Enrollment Request from Supplier (11.3.2.3) RA sends Enrollment Rejection to Supplier (11.3.2.xx & 11.3.2.xx & 11.3.2.xx & 11.3.2.xx) No Supplier receives Enrollment Rejection from RA (11.3.2.xx & 11.3.2.xx) Yes Valid ESI ID confirmed (11.3.2.3) No Yes Enrollment Request contains the required elements (11.3.2.4) RA forwards Enrollment Request to Distribution Company (11.3.2.5) RA sends Drop Request to current Supplier (11.3.2.24 & 11.3.2.25) RA receives Enrollment Confirmation and forwards to pending Supplier (11.3.2.20 & 11.3.2.21) Pending Supplier receives Enrollment Confirmation from RA (11.3.2.20 & 11.3.2.21) Registration Agent Distribution Company RA receives Enrollment Rejection from Distribution Company (11.3.2.22 & 11.3.2.23) Current Supplier receives Drop Request (11.3.2.24 & 11.3.2.25) Distribution Company receives Enrollment Request from RA (11.3.2.8) Distribution Company processes Enrollment Request and sends Enrollment Confirmation to RA (11.3.2.18 & 11.3.2.19) No Account identity confirmed (11.3.2.9) Yes Distribution Company Sends Enrollment Rejection to RA (11.3.2.22 & 11.3.2.23) Does a current supplier exist? Yes No further action No Inspection required (11.3.2.9) No Yes 12

2. Document #07-5H RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer/Inspection Authority Supplier 1 RA receives Notification of Inspection Required and sends to pending Supplier (11.3.2.10 & 11.3.2.11) Pending Supplier receives Notification of Inspection Required and informs Customer (11.3.2.12 & 11.3.2.13) Registration Agent Distribution Company processes Enrollment Request and sends Notification of Inspection Required to RA (11.3.2.9 & 11.3.2.10) 1 Customer receives Notification of Inspection Required and contacts Inspection Authority (11.3.2.13 & 11.3.2.16) Inspection Authority receives Notification of Inspection Required (11.3.2.16) Inspection Authority contacts Distribution Company and provides Inspection information (11.3.2.17) Distribution Company receives Inspection information (11.3.2.17) Distribution Company updates Enrollment Request with Inspection information (11.3.2.18 & 11.3.2.19) 2 Pending Supplier sends Notification of Inspection Response to RA (11.3.2.14 & 11.3.2.15) RA receives Notification of Inspection Response (11.3.2.14 & 11.3.2.15)

3. Document #07-5H Customer Registration Agent Distribution Company 4 RA receives Cancel Enrollment Request and Cancels Pending Enrollment (11.3.2.28 & 11.3.2.29) RA sends Cancel Enrollment Request to Distribution Company (11.3.2.30 & 11.3.2.31) Supplier Distribution Company receives Cancel Enrollment Request (11.3.2.30 & 11.3.2.31) Customer notifies pending Supplier to cancel enrollment and continue existing service (11.3.2.28) Pending Supplier sends Cancel Enrollment Request to RA (11.3.2.28 & 11.3.2.29) Distribution Company Cancels Pending Enrollment (11.3.2.32) Distribution Company Sends Cancel Enrollment Response to RA (11.3.2.32 & (11.3.2.33) RA receives Cancel Enrollment Response and sends to pending Supplier (11.3.2.32 & 11.3.2.33) RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In) Customer Cancellation (mod 7/25 & clean-up 8/20) Customer wants to cancel Move- in (11.3.2.28) No further action required No Yes Pending Supplier receives Cancel Enrollment Response (11.3.2.34 & 11.3.2.35)

4. Document #07-5H RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment (11.3.3.1) Supplier sends Enrollment Request to RA (11.3.3.2) RA receives Enrollment Request from Supplier (11.3.3.3) RA sends Enrollment Rejection to Supplier (11.3.3.13 &11.3.3.14 & 11.3.3.15 & 11.3.3.16) No Supplier receives Enrollment Rejection (11.3.3.13 & 11.3.3.14) Yes Valid ESI ID confirmed (11.3.3.3) No Yes Enrollment Request contains the required elements (11.3.3.4) RA sends Enrollment Request to Distribution Company (11.3.3.5) RA sends Drop Request to current Supplier (11.3.3.11) Distribution Company Receives Enrollment Request from RA for Evaluation (11.3.3.5) Distribution Company sends Enrollment Confirmation to RA (11.3.3.7 & 11.3.3.8) RA receives Enrollment Confirmation and forwards to pending Supplier (11.3.3.7 & 11.3.3.9 & 11.3.3.10) Pending Supplier receives Enrollment Confirmation (11.3.3.9) Registration Agent Distribution Company Valid Enrollment Request (11.3.3.5 & 11.3.3.6) Yes No RA receives Enrollment Rejection from Distribution Company (11.3.3.15 & 11.3.3.16) Current Supplier Receives Drop Request (11.3.3.11) 1

5. Document #07-5H Customer Registration Agent Supplier Customer receives enrollment confirmation letter (11.3.3.17) RA sends enrollment confirmation letter to Customer (10.3.3.17) RA required to send notification letter to Customer (10.3.3.17) No notification letter sent No Yes Customer wants to Rescind enrollment (11.3.3.18) No further action required No Customer Rescission Period Expired (11.3.3.18) No further action required No Yes 1 2 RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

6. Document #07-5H Customer Registration Agent Distribution Company Customer notifies RA to rescind enrollment and continue with current Supplier (11.3.3.18) 2 RA Cancels Pending Enrollment (11.3.3.19 & 11.3.3.24) RA sends Cancel Enrollment Request to pending Supplier, Distribution Company, and current Supplier (11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25) Supplier Current Supplier receives Cancel Enrollment Request (11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25) Pending Supplier receives Cancel Enrollment Request (11.3.3.20 & 11.3.3.21& 11.3.3.24 & 11.3.3.25) Distribution Company receives Cancel Enrollment Request (11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25) Customer notifies pending Supplier to rescind enrollment and continue with current supplier (11.3.3.22) Customer contacts RA to rescind Yes No Customer contacts pending Supplier to rescind (11.3.3.22) Yes No No further action required Pending Supplier sends Cancel Enrollment Request to RA (11.3.3.22 & 11.3.3.23) Distribution Company Cancels Pending Enrollment (11.3.3.27) Distribution Company Sends Cancel Enrollment Response to RA (11.3.3.27 & 11.3.3.28) RA receives Cancel Enrollment Response (11.3.3.27 & 11.3.3.28) RA forwards Cancel Enrollment Response to pending Supplier (11.3.3.26) Pending Supplier receives Cancel Enrollment Response (11.3.3.26) RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

7. Document #07-5H Customer Registration Agent Distribution Company 4 RA receives Move-Out Request (11.3.2.xx) RA sends Move-Out Reject Response to current Supplier (11.3.2.xx & 11.3.2.xx) Supplier Distribution Company receives Move-Out Request (11.3.2.xx & 11.3.2.xx) Customer notifies current Supplier requesting Move- Out (11.3.xx) Current Supplier sends Move-Out Request to RA (11.3.xx) Distribution Company Sends Move-Out Response to RA (11.3.2.xx & (11.3.2.xx) RA receives Move-Out Response and sends to current Supplier (11.3.2.xx & 11.3.2.xx) RXQ.11.4.X Customer Drop Using a Registration Agent Process Flow Diagram (Move-Out) Account identity confirmed (11.3.2.xx) Yes No Current Supplier receives Move-Out Reject Response (11.3.2.xx & 11.3.2.xx) Current Supplier investigates reject reason and contacts customer for verification (11.3.2.xx & 11.3.2.xx) Account identity confirmed (11.3.2.xx) No Yes Current Supplier receives and processes Move-Out Response (11.3.2.xx & 11.3.2.xx) Customer receives contact from current Supplier (11.3.2.xx & 11.3.2.xx) Distribution Company sends Move-Out Reject Response to RA (11.3.2.xx & 11.3.2.xx)