1. Safe Patient Hand-Offs Theresa Heindlmeyer Ferris State University EDUC 540 Hallmark Project

2. Objectives Define SBAR Illustrate how having a consistent process for communicating hand-off positively impacts patient care.

3. SBAR defined Situation Background Assessment Recommendation

4. Situation Communication failures negatively impact patient outcomes Associated with a high mortality rate Approximately 1300 patients die each year as a result of a communication breakdown at the point of hand-off

5. Background “Communication is 80% of all problems” Three primary areas of communication failures ◦Culture ◦Environment ◦Structural

6. Assessment Healthcare workers are not using a consistent / standard process Hand-offs are considered a high risk, high frequency communication process that have a direct impact on patient safety Most processes do not necessarily allow for questions to be asked and answered

7. Recommendation Use the SBAR communication tool This will enhance patient safety and positively impact patient outcomes

8. Video Vignette Watch the Videos uploaded to my website and consider what was done well, what could be done better, and what would you do differently next time.

9. Keep the relay for safe patient care going