1. Benefits of a Hosted Help Desk Solution Kathryn Thomas Customer Care Manager kthomas@grouplink.net Gus Hytonen Senior Account Manager ghytonen@grouplink.net

2. Agenda Benefits of a Hosted Solution Improve technician productivity Increase end user satisfaction Lower overall costs Automatic software upgrades everything HelpDesk Demonstration Upcoming Technologies Q&A Prize Drawing © GroupLink Corporation 2014

3. Benefits of a Hosted Solution – Allow users and technicians to access the help desk anytime, anywhere – Improve technician productivity and reduce response time, resulting in increased end user satisfaction – Guarantee 99% uptime of the help desk with redundant servers © GroupLink Corporation 2014

4. Lower Overall Costs – Eliminate the need to maintain a costly server infrastructure – Reduce man hours associated with server maintenance and configuration – Avoid additional upfront costs © GroupLink Corporation 2014

5. Automatic Software Upgrades – Stay up-to-date with the latest technology – Eliminate the time and effort associated with upgrading the software © GroupLink Corporation 2014

6. Demonstration © GroupLink Corporation 2014

7. Coming Soon! – Network Discovery Utility – Discovers all network devices – Provides detailed analysis of the network and connected devices – Saves technicians time by automating processes – Shows trends to allow you to diagnose problems before they happen – Helps ensure critical servers and other devices are up and running at all times www.grouplink.com/landing/ndu.html © GroupLink Corporation 2014

8. Coming Soon! – Self-Service Portal – Creates automation for end users to resolve issues themselves – Provides business process support that is essential to end users and lower priority to support personnel – Streamlines and automates processes – Reduces support calls, increases technician productivity, and improves end user satisfaction – Provides an audit trail with reporting capabilities www.grouplink.com/landing/selfserviceportal.html © GroupLink Corporation 2014

9. Q&A © GroupLink Corporation 2014

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11. Prize Drawing © GroupLink Corporation 2014

12. Thank you! 801.335.0702 info@grouplink.net © GroupLink Corporation 2014