1. English for Spa Receptionists

2. Offering information about services
Listen to the following conversations carefully
A: What kind of service do you have here?
B: Well, we have traditional Thai massage, oil massage, body scrub, facial massage with aromatic oil, and reflexology. What kind of service are you interested in?
A: I’ll try traditional Thai massage.
B: Would you like to try a one-hour or a two-hour massage?
A: One hour, please.

3. Dialogue 2 A: Do you do body wrapping here?
B: Yes, we have a Thai body herbal wrap, tomato and honey body wrap, detox body wrap, and seaweed body wrap. Which would you prefer?
A: The detox body wrap sounds interesting. I’ll have that one.

4. Dialogue 3 A: What does a body package include?
B: It includes a body scrub, body massage, herbal sauna and body wrap.
A: how long will it take?
B: About two hours.
A: That’s quite long.
B: Yes but it is good for your skin.

5. Dialogues 4 & 5
A: I’d like to have a massage. What does traditional Thai massage do for you?
B: It can relieve stiffness and help improve your blood flow.
A: What is an oil massage like?
B: It is a kind of aroma therapy. The aromatic oil can helpyou relax and it reduces stress.

6. Dialogue 6 A: Hello! Can you tell me what a day package involve?
B: First, the herbal sauna helps open your pores and thus release toxin. The body scrub improves blood circulation and removes dead cells.
A: What does a body wrap do?
B: The body wrap warms up your body and boost the release of body toxin
A: What’s next?
B: The Swiss shower activates blood circulation and lympic system. Finally body massage, facial massage and reflexology help rid your muscle tension. You will feel totally relaxed.
A: O.K. I think I’ll have a day package.

7. Vocabulary 1 Kind Service Aroma oil Are interested in Try
Thai herbal body wrap
Tomato and honey wrap
Detox body wrap
Seaweed body wrap

8. Vocabulary 2
Include
How long…?

9. Vocabulary 3 Relieve stiffness Improve Blood flow Aroma therapy Relax
Reduce
Stress
Involve
Pores
Release
Toxin
Blood circulation
Remove dead cells
Boost
Activate
Lympic system
Muscle tension

10. Dialogue 7 A: You eat sweet marjoram, right? B: Yes is that okay?
A: How is your blood pressure?
B: My blood pressure is a bit low.
A: Then you should avoid sweet Marjoram,
B: What should I have, then?
A: What about Rosemary or Thyme?
B: Let me try Rosemary.

11. Vocabulary 1
Choose
That
How
Health
Blood pressure
Should
Avoid
Right

12. Vocabulary 2 Herbs Lavender Chamomile Eucalyptus
Peppermint Bergamot Yiang Yiang
Jasmine Tea Tree Cedarwood
Grape fruit Lemon Grass Geranium
Orange

13. Giving suggestion and guidelines on types of treatment
Lesson 5
Giving suggestion and guidelines on types of treatment

14. Dialogue 1 A: What should I do to prepare myself for a day package?
B: First, you will have to take a shower and put on the clothes we prepare for you. Remember to take off your watch and jewelry.
A: Ok, that’s easy.
B: Be careful not to eat a heavy meal before the session.

15. Vocabulary 1 Should Prepare Myself Day package Have to Take a shower
Put on
Clothes
Take off
Watch
Jewelry
Eat
Heavy meal
Before
Session
Remember to
That’s easy
Be careful not to

16. Dialogue 2
A. You should avoid drinking alcohol. It increases your blood pressure. Don’t take to long a sauna. It makes you feel dizzy, nauseated or faint.
B. Should I drink any water?
A. Certainly, you should drink glass of water before the sauna and another glass of water after the service.
A. Is that all?
B. Wait about one hour before taking a shower. This is to let your body absorb the effects of the treatment.
A. Great. Thank you for your information
B. You are welcome.

17. Vocabulary 2a Avoid Drinking Increases Blood pressure Sauna Dizzy
Nauseated
Faint
Drink
Before
Glass
After
Service
Wait
Let
Absorb

18. Vocabulary 2b Effects Treatment Great Information
You should avoid (+v.)
Don’t (+ v.1)
Should (+ v.1)
Is that all?
You are welcome
Thank you

19. Dialogue 3
A. From your health record, you have high blood pressure. You should not use Rosemary, Clary sage, Thyme and Hyssop.
B. I’d recommend Lavander, Orange, Lemon, Bergamot, Geranium, Chamomile, and Cedarwood. Try these and see what you like.
A. Ok. Chamomile is fine.

20. Vocabulary 3 Health record High blood pressure Rosemary Clary Sage
Tyme
Hyssop
Lavander
Orange
Lemon
Bergamot
Geranium
Chamomile
Cedarwood
Try
Like
Fine
See what you like

21. Dialogue 4 A. What does Lavander oil do? B. It calms you down.
A. Wonderful. I really need to relax.
B. Right, Sir. It also makes you sleep well.
A. What about Lemon or Frankincense?
B. They make you more active.

22. Vocabulary 4 Lavander Oil Calms down Wonderful Also Makes Sleep Well
Lemon
Frankincense
More
Active

23. Lesson 6
Making an appointment and telephoning

24. Dialogue 1 A. Good morning. Welcome to the Sawaddee Spa.
B. Good morning. I’d like to book a body package at 1 o’clock.
A. Of course, Madam. Let me see. OK one o’clock is fine. May I have your name and phone number, Madam?
B. Cathy Smith, do I have to leave a deposit?
A. That would be nice. Maam. 50% would do.
B. Here it is.
A. Thank you very much. See you at one.

25. Dialogue 2 A. Good afternoon. The Sawaddee Spa, Suda’s speaking.
B. Hi, could I make an appointment for a body package at 10 o’clock tomorrow morning?
A. Please wait a minute, madam. Let me check it for you.
B. OK
A. I’m sorry Madam. We are fully booked at that time. What about one o’clock in the afternoon?
B. OK, one o’clock is fine.
A. May I have your name and phone number, please?
B. Jenny Wong,
A. Thank you very much, Miss Wong. See you at one o’clock tomorrow

26. Dialogue 3 A. Good afternoon. The Sawaddee Spa. May I help you?
B. Oh! Hi! Cathy Smith’s speaking.
A. Oh! Hello. Mrs. Smith.
B. I have an appointment at one, but I can’t made it. I am sorry.
A. Hmmm… can you come at 5 o’clock, then?
B. Five? Yes, five o’clock is fine.

27. Vocabulary Book Of course Leave Deposit Would do Speaking Appointment
Wait a minute
Check
Fully booked
Can’t make it
Let me see
Here it is

28. Presented to you by: Sakon Nakhon Rajabhat University
Foreign Language Department
Mr. Joel D. Aldrich