1. Single Window Development and Implementation Experience of Tunisia
UNECE CAPACITY BUILDING WORKSHOP ON
TRADE FACILITATION IMPLEMENTATION:
TOOLS, TECHNIQUES AND METHODOLOGIES
18 – 20 October 2004, Geneva

2. Summery Background : the context of the virtual single window
Structure and services
The technical architecture
Particpant
Business Model
Recquirement and user fees
Expected results
lessons learned
Future plan

3. BACKGROUND

4. Context of the single window
The membership of the world Trade organisation
Agreement of association with the European Union (1995)
Up Grade of the compagny
Up grade of the environment of the compagny

5. BEFORE TTN Long Processes Different formalities
Many documents with redundant information ( 20 )
Various actors (40 visas)
Raised costs due to formalities complex Procedures

6. Services AT NATIONAL LEVEL : CUSTOMS FORMALITIES:
FOREIGN TRADE FORMALITIES:
EXCHANGE FORMALITIES:
PAYMENT FORMALITIES:
TECHNICAL CONTROL FORMALITIES:
TRANSPORT FORMALITES :
CONTROL ON PRODUCTS ORIGIN:
Customs
Foreign Trade
Department
Banks
Technical Control
departments
Transporters
Port Authorities
Chamber of Commerce
and industry

7. Traitement of documents
On foreign trade
Banks
Importer
Exporter
Central Bank
freightforward
Ministery
of trade
Customs
Brokers
Technical control
authorities
Shipping Agent
Cette figure illustre les circuits des echanges des documents du commerce exterieur entre tous les intervenants; c’est une vraie toile d’araigné qui refete la complexité des procédures et met en evidence les doubles charges subies par l’entreprise à travers la communication de document en copie multiple à plusieurs intervenants.

8. Consequences Long delays for release of Imported goods :
customs clearance time : from 5 to 17 days, average 10
congestion in “Radès port”, Tunis, Tunisia
negative impact on competitiveness
waste of resources,
80% of the tunisian international foreing trade transit through Rades port

9. Measures taken in Tunisia
COFPRO ( National Facilities Commitee)
THE « LIASSE UNIQUE » project
Tunisian gvt created a committee of trade facilities since 1995

10. The Project stages (the important dates)
1st stage: October 2000:
* Documents standardization (EEC/UN Standards)
* Simplification of foreign Trade processes
2nd stage: April 2002
Digitalization of foreign trade documents
Creation of « the virtual single window » or
« Virtual One Stop Desk ».

11. Structure of the single window
Technical
Control
Departments
Ministery of
Trade
Banks
Customs
Central Bank
Tunisie TradeNet
Central Server
Foreign Trade Formalities
Importer
Exporter
Transitaire
Shipping Agencies
Transport Documents

12. Technology
UN/EDIFACT
XML
Mailing: SMTP – X400
Web
SMS

13. Technical Architecture
Actors
Opérateurs Importateurs Exportateurs, Déclarants,Agents Maritime,
Transporteurs, …
Partenaires Banques, Ministère du Commerce, Départements Techniques, OMMP, Douane
Operators
Exporters importers, Customs brokers
Shipping agents, Carriers, …
Partners
Banks, Ministries,Technical
Departments, Harbour Authority, Customs
WEB form
EDIFACT Messages
Flat file
XML Messages
Frame Relay
RTC
Firewall
Les intervenants peuvent échanger selon leur mode de connexion ( qu’on exposera ultérieurement ) soit des Formulaires Web, des messages EDIFACT ou des fichier à plat, l’accès télécom peut être fait soit à travers une ligne téléphonique RTC, X25 ou même LS
On distingue le serveur Web qui traite les formulaires WEB avant de les transmettre au centre serveur contenant le serveur EDI, le serveur d’archivage et le serveur de contrôle.
Le serveur EDI est chargé du traitement et du routage de tous les messages
Le serveur d’archivage est chargé de l’archivage de tous les messages à l’entrée et à la sortie
Le serveur de contrôle effectue des contrôles sur la cohérence des données des messages envoyés
Une mise à jour automatique des données(NGP, cours devise,…)se fait systèmatiquement les services de la Douane
Archive Server
EDI Server
WEB SERVER
Central server

14. PARTICIPANTS Banks Trade Ministry Central bank
Partners
Banks
Trade Ministry
Central bank
Technical control department
Customs
Habord authorities

15. PARTICIPANTS Importers Exporters Brokers Shipping agencies Partners
Users
Importers
Exporters
Brokers
Shipping agencies

16. Business model
The virtual single window is managed by TTN « Tunisie TradeNet »
TTN : Corporation, Created in February 2000
Mission Statement :
The management of the unique windows.
Compagny specialized in computer engineering
Capital : 2M TND (about 1.5 M €).
Public share-holders: CIMPF/OCT/OMMP/CTN/ONT/ATI/Tair/STB/BNA/ ONP
Investment : about 3M €

17. Business Model Brokers Compagnies Custom declaration 1 € 1.5 €
User fees
Brokers
Compagnies
Custom declaration
1 €
1.5 €
Other formalities
2 €
3 €

18. Requirement Hardware PC min PIII Printer laser jet Scanner Software
Windows min98
Browser

19. Expected Results of the Single Window
Bring closer the administrative, banking and harbour services of the operators through a Virtual Single Window of the Foreign Trade.
Simplify and facilitate Customs and Foreign Trade formalities.
Reduce delays and cut down costs of formalities treatment by computerisation and the setting in network of the various actors.
Ensure a faster and more effective circulation of the documents and forms required by the various actors.

21. Lessons learned : 1st Difficulty : 1st Recommandation:
1. The partners’ mobilisation
2. The needs identification
1st Recommandation:
1. The importance of government support
2. The Constitution of a project pilot commitee
with the chair of a Minister
3. Conception of a coherent functionnel pattern

22. Lessons learned : 2 nd Difficulty : 2 nd Recommandation :
1. Partners’ internal organisation
2 nd Recommandation :
Constitution of a pilot comitee per partner
Technical assistance for every structure

23. Lessons learned : 3 rd Difficulty : 3 rd Recommandation:
1. The membership
3 rd Recommandation:
Marketing Startegy
NICT training

24. Lessons learned : 4 th Difficulty : Recommandation 4 : 1. Financing
Own Funds > 50%
Long term Credit

25. Lessons learned : 5 th Difficulty: 5 th Recommandation :
1. Partner’s reactivity
5 th Recommandation :
The adoption of working guideline to the electronic contex
Optimisation of the interface software

26. Lessons learned : The importance of government support Difficultés
Recommandations
1. The partners’ mobilisation and the needs identification
The importance of government support
The Constitution of a project pilot commitee
with the chair of a Minister
Conception of coherent functionel pattern
2. Partners’ internal organisation
Constitution of a pilot comitee per partner
Technical assistance for every structure
3. The membership
Marketing Startegy
NICT training
4. Financing
Own Funds > 50%
Long term Credit
5. Partner’s reactivity
Adoption of working guideline to the electronic contex
Optimisation of the interface solutions

27. Expected Evolution
Documents Entreprises - banks :
Banking guarantee for Statements
Documentary credit
Apurement TCE
Unpaid washing
Documents Banks-Banks :
Bills of lading exchange between Tunisian and European Banks.
Documents Entreprises-Entreprise:
Order
Delivery order
Invoice
Order to pay.
Bar Code technology
The transport bundle
Exchanges of manifests with foreign partners :
Interconnection with international networks (GEIS, …)
Documents Entreprises-administrations :
Social security declaration
Fiscal declaration,
Documents Entreprises insurances compagnies:
Contract of insurances
Declaration of disaster
B2B market place:
Centralization of offers, demands and taking in charge of deals by sector (earthly transport, manufactured goods, raw materials, …)
Free trade zone network

28. THANK YOU FOR YOUR ATTENTION

29. Automatic Electronic Data Process
Technical Control
Authoritie
Technical Control form
Importer exporter
(complete form & scan & attach docts : invoice, tech notice,…)
SINDA
(Customs Automated
System)
Foreign Exchange form
TradeNet
Banks
Domiciliation

30. TTN Declaration SINDA (Customs Automated System) Consultation DDM
Importer exporter
EDI STATION
of customs
TTN
Customs broker
Declaration
SINDA
(Customs
Automated
System)
2nd Inspector
Inspector
Agent
Customs office
Ce schéma illustre le processus de traitement d’une déclaration en douane des marchandises:
L’entreprise ou le commissionnaire en douane envoi la declaration à travers TradeNet
La station d’interfacage intergre la declaration dans le système de la douane
Les agents de la douane procedent aux verifications d’usage :
Consultation DDM
Étude recevabilité dossier numérisé
Instruction du dossier
Saisie de la décision (BAE,…)
Imputation du TCE
Verification of DDM
Examination of all docts
Decision (BAE,…)
foreign trade Bill (TCE) for exchange control
Physical control
of Goods

31. Cargo Manifest Via E-mail Transport Portal Carrier Consignee Consignee
Automated Reception
Information system
EDI Station
Consignee
Transport Portal

32. Documentary credit Bill of lading
It is a paper by which the banker of the buyer promises to pay the salesman or to accept an effect on production of documents in realization of contractual conditions
Exemples of documents :
Invoice,
Certificate of insurance,
Etc…
Bill of lading

33. Asks of the “credoc” + Invoice
Tunisie TradeNet
Asks of the “credoc” + Invoice
Opening
Invoices, bill of lading, …
Transfer of documents
payment

34. Credoc Opening TradeNet Asking Credoc Credoc Opening EDI BANK STATION
TradeNet Customer
web
Asking Credoc
Credoc Opening
Receiving Credoc demand
Demand study
Sending reply to the compagny

35. Bill of Lading Bank Importer Shipping agent TUNISIE TradeNet Bank
Bolero
TUNISIE
TradeNet
Bon de Chargement
Bill of lading
Bank
Exporter
Shipping Agent

36. Project 1: TradeNet ZLE (Euromed/UMA)
INTERNATIONAL:
Customs formalities:
REGLE D’ORIGINE
CONTINGENT (QUOTAS)
Banking Formalities:
CONNAISSEMENT
Technical Control Formalities:
Transport Formalities:
MANIFESTE CARGO
MARCHANDISE DANGEREUSE
PLAN DE CHARGEMENT
FORMALITES SANITAIRES:
CERTIFICAT DE CONTRÔLE
TradeNet ZLE Network
Customs
Interface Station
Banks
Interface Station
Country
Interface Station
Transporteurs
Interface Station
Port

37. Project 2: ZLE- Bilateral Tunisia-Countryj (Tunisie TradeNet)-(Institution, (Country))
Country(j) ZLE
Customs
Interface Station
Banks
Interface Station
Carriers
Interface Station
Port
Interface Station

38. Project 3: ZLE- Bilateral Tunisie-Countryj (Tunisie TradeNet)-(Countryj-TradeNet)
Interface Station