1. The Deming Prize

2. “A Japanese quality award for individuals and groups that have contributed to the field of quality control.”“A Japanese quality award for individuals and groups that have contributed to the field of quality control.” »Foster, “Managing Quality, An Integrative Approach”

3. Deming Prize W. Edwards DemingW. Edwards Deming Establishment and focusEstablishment and focus Sections and categoriesSections and categories Why you should use this toolWhy you should use this tool Real world exampleReal world example ExerciseExercise

4. W. Edwards Deming Quality improvement in JapanQuality improvement in Japan Use of statistics to improve qualityUse of statistics to improve quality Japanese union of scientists & engineersJapanese union of scientists & engineers

5. Little Tidbits of Info The Deming prize is based mainly on the process rather than their business resultsThe Deming prize is based mainly on the process rather than their business results There is not a specific number of awards given out per yearThere is not a specific number of awards given out per year The presentation of awards is a huge deal in Japan, it is televised and everythingThe presentation of awards is a huge deal in Japan, it is televised and everything

6. Different Sections The Deming prize for individualsThe Deming prize for individuals The Deming application prizeThe Deming application prize The quality control award for factoriesThe quality control award for factories The Deming medalThe Deming medal

7. Who Is Eligible? Originally just awarded to JapaneseOriginally just awarded to Japanese Non-Japanese companies started to show interest in the prizeNon-Japanese companies started to show interest in the prize –Deming application prize for overseas

8. Categories PolicyPolicy Org. and developmentOrg. and development InformationInformation AnalysisAnalysis Planning for the futurePlanning for the future

9. Categories Cont… Education and trainingEducation and training Quality assuranceQuality assurance Quality effectsQuality effects StandardizationStandardization ControlControl

10. Policies Close to the an American strategyClose to the an American strategy Explain their policiesExplain their policies –Definition –Their processes –Long and short term goals –Leadership

11. Organization & Development Here is where you explain the overall structure of your businessHere is where you explain the overall structure of your business –How the authority is divided The processThe process –Teams and their activities –Different departments & their responsibilities –How you get along with connected people outside the company

12. Information Document the use of information throughout your companyDocument the use of information throughout your company –How you receive the info Externally & internallyExternally & internally –How you organize the info –How you use and move the info. Throughout your company

13. Analysis This is where you document all the methods you useThis is where you document all the methods you use –How you prioritize problems you have –What your plans are to fix the problems –How you use this data to correct the problems –Also technology fits into this category and how you use it to analyze data

14. Planning for the Future This is where you want to show what you plan on doing to continually improve your qualityThis is where you want to show what you plan on doing to continually improve your quality –You need to understand and list where you believe you are today –Where you believe you should be “tomorrow” –How you plan on getting where you want to be –And also you need to show commitment to these plans

15. Education and Training Here in the application you want to show what training you give to your employees dealing with qualityHere in the application you want to show what training you give to your employees dealing with quality Also you want to show your plans for future education and training of employeesAlso you want to show your plans for future education and training of employees

16. Quality Assurance Product detailsProduct details –Design –Inspection –Logistics activities –Customer satisfaction –Environmental issues

17. Quality Effects Here you label all the effects your business has seen through quality improvementHere you label all the effects your business has seen through quality improvement –Both tangible and intangible –How the effects have affected your business

18. Standardization DocumentDocument –What your standards are –What your standards involve –How you use your standards –How you bring your standards up- to-date

19. Control Applicant wants to document how the operation management systems uses different tools to measure the quality of the services and productsApplicant wants to document how the operation management systems uses different tools to measure the quality of the services and products

20. The Application Process Consult with the Deming Prize Committee Complete & submit application form Submission of QC practices & Description of Business activities Document Examination PASSES Eligible for on- site examination FAILSFAILS Examiner sends the applicant their findings On-Site Exam. & the decision of the winners is made by the Board of Directors Televised Announcement Can Last Years to finish the actual process!!!!!

21. Why Should Your Company Apply? Process for self assessmentProcess for self assessment Finding ways for improvementFinding ways for improvement Good press & publicityGood press & publicity For the good tangible & intangible effectsFor the good tangible & intangible effects Prove to yourself and others that you have good commitmentProve to yourself and others that you have good commitment

22. Lucent Technologies One of the only American manufactures to winOne of the only American manufactures to win –Received great press They adapted to Japan’s idea of quality by making their whole business responsible for the work and making TQM the business’s baseThey adapted to Japan’s idea of quality by making their whole business responsible for the work and making TQM the business’s base Compare themselves to some of the Japanese companies that excel in quality controlCompare themselves to some of the Japanese companies that excel in quality control Has won many other prestigious quality awardsHas won many other prestigious quality awards

23. Exercise Think about your own companyThink about your own company Label each categoryLabel each category –– If you feel you need work in the area –+ If you feel you are above average in the area –0 if you feel you are about average

24. Exercise Cont…. For average and belowFor average and below –What can be improved For above averageFor above average –What process is used Report finding to management and coworkersReport finding to management and coworkers

25. Summary Deming prizeDeming prize –Everyone is open to apply –Keep in mind processes and statistics when looking through the categories –A great way to self assess your business –Get into the trend of total quality management & continuous improvement

26. Bibliography http://perso.wanadoo.fr/deming/Demin gprize.htmlhttp://perso.wanadoo.fr/deming/Demin gprize.htmlhttp://perso.wanadoo.fr/deming/Demin gprize.htmlhttp://perso.wanadoo.fr/deming/Demin gprize.html http://www.qimpro.com/FAQ/deming.h tmhttp://www.qimpro.com/FAQ/deming.h tmhttp://www.qimpro.com/FAQ/deming.h tmhttp://www.qimpro.com/FAQ/deming.h tm http://www.att.com/press/1094/94101 8.meb.htmlhttp://www.att.com/press/1094/94101 8.meb.htmlhttp://www.att.com/press/1094/94101 8.meb.htmlhttp://www.att.com/press/1094/94101 8.meb.html Foster,Thomas S. Managing quality, an integrative approach. Upper saddle river:prentice-hall inc., 2001.Foster,Thomas S. Managing quality, an integrative approach. Upper saddle river:prentice-hall inc., 2001.