1. Remote Feature Activation & Web Ticketing System

2. Remote Feature Activation

3. Access EMEA BP Portal RFA Tool

4. Login to SSO at https://rfa.avaya.com

5. Click on “Start RFA Application”

6. Click on “I Agree”

7. Select System and Click “Login”

8. Choose Desired Function

9. Fill In Required Fields
NOTE: Use RFA to create your license files on R10 or higher systems for upgrades to a new release addition of ports and features migration from pre-R10 installations, using the Feature Extraction Tool (FET) in addition to RFA

10. Technical Support Web Ticketing System

11. Avaya Web Ticketing System
Technical Support Web Ticketing System is:
A web-based support service that enables customers and BusinessPartners to instantly create, edit and review tecnical trouble tickets online (
Designed for companies who have an existing maintenance or service and support agreement with Avaya
Allowing users to notify Avaya of support issues or track trouble tickets via the Internet

12. Access Web Ticketing Site

13. Enter SSO Login Information
If you are not registered please click on: Register Now

14. Complete Online Registration

15. Complete Online registration (cont’d)

16. Access Avaya Web Ticketing Tool
XYZ

17. Select Search Criteria

18. View List of Tickets/Case IDs

19. View Details of Specific Ticket/Case ID