1. www.qualityofcare.co.uk If you think Your No.1 Priority is to Provide the Best Quality of Care…Think Again Chris Briggs May 2013 www.qualityofcare.co.uk

2. Something is missing Your aim Your staff have all the mandatory training they need to deliver good care. But still there are issues.

3. www.qualityofcare.co.uk Your challenges Empty beds Low fees Quality of care Inspections Staff turnover Stress Interrupted time off Crisis management Quality of staff

4. www.qualityofcare.co.uk Reactive to crisis after crisis You are busy spinning plates You are perpetually reactive You don’t know how to stop this situation Current training and guidance is not helping because something fundamental is missing

5. www.qualityofcare.co.uk What should a Provider’s No. 1 priority be? Care home Empty beds Low fees Quality of care CQC and social Services Staff turnover Stress Interrupted time off Product manufacturer Products left on shelf Sale to shift stock Quality of product Strict industry global standards Staff turnover Stress Interrupted time off You have the same challenges

6. www.qualityofcare.co.uk Business owner’s No. 1 priority is to run a successful business Care home No empty beds Higher fees High Quality of care Exceed CQC and social Services Low Staff turnover Low stress Relaxed time off Product manufacturer No products on shelf Sell at a higher price High product quality Exceed strict industry global standards Low staff turnover Low stress Relaxed time off You enjoy the same success

7. www.qualityofcare.co.uk Provider’s No. 1 priority is to run a successful business

8. www.qualityofcare.co.uk Change the mindset Care homes need to run as successful businesses: –They can deliver the required quality of care. –The industry continues to attract investment to ensure enough care homes are available in the future. That means your No.1 priority must be to run a successful business

9. www.qualityofcare.co.uk “Chris was quickly able to fix onto our business problems and support us to find potential solutions.” Jenny Fayle, Linfield Group “Chris has given me a new focus and real drive for expanding my business and maintaining its current high standards.” Juliet McDonagh, Woodford House [About my workshop] “The three days went like lightening and I will be implementing the things I have learnt and will be keeping in touch with Chris.” Angela Hodges, Douglas Mcmillan Hospice