1. Protecting your Money: Advertising Coach Markus

2. Objectives Recognize questionable advertising techniques. Identify ways consumers can protect themselves from fraud. Demonstrate effective strategies to deal with a consumer complaint. Identify ways consumers can protect themselves from identity theft.

3. Part 1: Advertising to consumers http://www.youtube.com/watch?v=PvOc8xH0LdA Watch the video and see which types of advertising you see created by the ads: Sex appeal Peer Approval Hero Endorsement

4. Information Information: presentation of simple, direct information. We use our senses to obtain information.

5. Status Status: associates product use with those who are successful, and who enjoy and understand the “fine things in life.”

6. Peer Approval Peer Approval: associates use of friendship/acceptance.

7. Hero Endorsement Hero endorsement: associates the use of a product by a well-known person.

8. Sex Appeal Sex Appeal: associates the use of products with increased sexual appeal.

9. Entertainment Entertainment: associates product with leisure, fun, and feelings of enjoyment.

10. Intelligence Intelligence: associates product with smart people who cannot be fooled by gimmicks.

11. Independence Independence: Associates the product with people who can think and act for themselves.

12. Term to know: Fraud Fraud: When an advertiser or seller intentionally deceives consumers by telling lies or half-truths about a product or service.

13. Fraud is…. Unethical: dishonest and unprofessional Misleading: gives a false impression about a product or service without lying directly.

14. Examples of misleading advertising Health Fraud: Promises of overnight medical cures and treatments. Products developed after “years of research” and “proven to provide immediate, positive results. Video: http://www.youtube.com/watch?v=KsPlwKbGxE8http://www.youtube.com/watch?v=KsPlwKbGxE8

15. Examples of misleading advertising Credit Repair: Offers, for a fee, to fix a bad credit record easily and quickly. Commercial: http://www.youtube.com/watch?v=uacOg_588Lk http://www.youtube.com/watch?v=uacOg_588Lk

16. Examples of misleading advertising “Get rich quick” schemes: offers an opportunity to earn a lot of money in a short amount of time with very little effort. Commercial: http://www.youtube.com/watch?v=_LuyacVIHRQ http://www.youtube.com/watch?v=_LuyacVIHRQ

17. Examples of misleading advertising Product misinterpretation: Use a name similar to nationally recognized brand. Merchandise offered at below market value for a limited time only. Vague descriptions of product. Commercial: http://www.youtube.com/watch?v=gd2zAtmgjNk http://www.youtube.com/watch?v=gd2zAtmgjNk

18. Examples of misleading advertising Scare Tactics: Feeds or plays on consumers fears. Commercial: http://www.youtube.com/watch?v=syjM1dPriBA http://www.youtube.com/watch?v=syjM1dPriBA

19. Examples of misleading advertising Infomercial: A program-length commercial. Infomercial: http://www.youtube.com/watch?v=gZKUJT7-6iIhttp://www.youtube.com/watch?v=gZKUJT7-6iI

20. Protect yourself Is the product claiming to be “superior?” Do you only get the special price if you “call now?” Does the infomercial make you feel good while you watch it?

21. Protect yourself DO: Be careful if you want to order the item -Use a credit card: The Fair Credit Billing Act will offer you some protection if you have problems with the bill or quality of the product. -Order or pay by mail: Your purchase will be covered under the Mail or Telephone order Rule.

22. Protect yourself DO NOT: Give your bank account number over the phone. Remember….. -No one should have your bank account information, except: -Utility bills -Auto payments -School loans, etc.

23. Basic rules for evaluating advertisements 1.Does the ad appeal to your emotions? Try to look beyond the appeal and vanity and find out what the ad is really trying to say. 2.What are the special features of the product? 3.Do you need those features? 4.Is the ad misleading? Does it make unreasonable claims about the product or service?

24. As you read or listen to an ad…. 1.Search for deception in the ad. 2.Be aware of ads that are misleading. 3.Read the fine print, or listen carefully.

25. Quiz: Advertising Techniques Complete and turn-in.